Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 22, 4:33 AMInboundHR Voice AssistantJPM-201405Manager ApprovalCaller Disconnected8:46
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Explained delegate approval option for absent manager
Jul 22, 3:30 AMChatbotHR ChatbotJPM-207866ImmigrationResolved by Agent2:11
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Provided contact for immigration specialist
Jul 22, 3:19 AMChatbotHR ChatbotJPM-209882Benefits EnrollmentTransferred to Benefits1:38
Teams
Compared PPO and HDHP plan tiers for employee
Jul 22, 2:59 AMChatbotHR ChatbotJPM-205281Manager ApprovalTransferred to HRBP2:27
Teams
Sent manager notification for pending approval
Jul 22, 2:58 AMChatbotHR ChatbotJPM-208564Address ChangeTransferred to HRBP0:58
Teams
Walked through Workday personal information edit flow
Jul 22, 2:49 AMInboundHR Voice AssistantJPM-202337PTO BalanceResolved by Agent7:17
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Confirmed PTO balance before vacation request submission
Jul 22, 2:46 AMInboundHR Voice AssistantJPM-202422OtherResolved by Agent5:58
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Explained wellness stipend reimbursement process
Jul 22, 2:38 AMInboundHR Voice AssistantJPM-204937PTO BalanceResolved by Agent6:39
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Provided breakdown of used and pending PTO for current year
Jul 22, 2:29 AMChatbotHR ChatbotJPM-206745Benefits EnrollmentResolved by Agent1:09
Email
Reviewed dependent coverage rules after life event
Jul 22, 1:57 AMChatbotHR ChatbotJPM-200328Benefits EnrollmentResolved by Agent2:17
Email
Explained open enrollment window for medical plans
Jul 22, 1:48 AMChatbotHR ChatbotJPM-200305ImmigrationResolved by Agent2:25
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Discussed sponsorship paperwork deadline
Jul 22, 1:29 AMChatbotHR ChatbotJPM-207075Relocation StatusResolved by Agent1:36
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Confirmed housing package cap and temporary lodging end date
Jul 22, 1:24 AMChatbotHR ChatbotJPM-201926OtherCaller Disconnected1:22
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Reviewed referral bonus program details
Jul 22, 1:14 AMChatbotHR ChatbotJPM-209791Paycheck QuestionResolved by Agent0:56
Email
Clarified one-time bonus payment timing
Jul 22, 12:41 AMChatbotHR ChatbotJPM-205184OtherTransferred to Mobility2:46
Teams
Explained wellness stipend reimbursement process
Jul 22, 12:17 AMChatbotHR ChatbotJPM-204982Retirement PlanResolved by Agent1:02
Email
Reviewed catch-up contribution eligibility
Jul 21, 11:25 PMChatbotHR ChatbotJPM-205895PTO BalanceTransferred to Benefits0:50
Teams
Confirmed PTO balance before vacation request submission
Jul 21, 11:09 PMInboundHR Voice AssistantJPM-206031PTO BalanceResolved by Agent6:59
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 21, 10:33 PMChatbotHR ChatbotJPM-203091Workday Login IssueResolved by Agent1:33
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Walked through Workday password reset flow
Jul 21, 10:26 PMInboundHR Voice AssistantJPM-207458Manager ApprovalResolved by Agent7:24
Teams
Explained delegate approval option for absent manager
Jul 21, 10:09 PMInboundHR Voice AssistantJPM-202346PTO BalanceKnowledge Gap7:31
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Provided breakdown of used and pending PTO for current year
Jul 21, 10:03 PMChatbotHR ChatbotJPM-203635Benefits EnrollmentResolved by Agent2:51
Email
Explained open enrollment window for medical plans
Jul 21, 9:43 PMChatbotHR ChatbotJPM-205102Paycheck QuestionResolved by Agent1:39
Email
Clarified tax withholding change after recent move
Jul 21, 8:26 PMInboundHR Voice AssistantJPM-201371Benefits EnrollmentResolved by Agent5:44
Email
Explained open enrollment window for medical plans
Jul 21, 8:14 PMInboundHR Voice AssistantJPM-206757Workday Login IssueResolved by Agent3:30
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Confirmed Workday SSO outage and provided expected resolution
Jul 21, 7:47 PMChatbotHR ChatbotJPM-209352OtherTransferred to HRBP2:00
Teams
Walked through commuter benefits enrollment
Jul 21, 7:45 PMChatbotHR ChatbotJPM-208828Workday Login IssueResolved by Agent2:36
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Diagnosed multi-factor authentication issue with Workday
Jul 21, 7:39 PMOutboundHR Outbound VoiceJPM-206033Retirement PlanTransferred to Benefits5:44
Teams
Explained retirement contribution change for next pay period
Jul 21, 7:29 PMChatbotHR ChatbotJPM-209062PTO BalanceResolved by Agent2:13
Email
Provided breakdown of used and pending PTO for current year
Jul 21, 7:05 PMChatbotHR ChatbotJPM-207496Address ChangeResolved by Agent0:57
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Updated address in Workday after relocation
Jul 21, 7:04 PMChatbotHR ChatbotJPM-201723Address ChangeTransferred to Benefits1:31
Teams
Reviewed emergency contact update process
Jul 21, 6:54 PMChatbotHR ChatbotJPM-201458Paycheck QuestionResolved by Agent2:53
Email
Clarified one-time bonus payment timing
Jul 21, 6:43 PMOutboundHR Outbound VoiceJPM-205544ImmigrationTransferred to Mobility9:19
Teams
Discussed sponsorship paperwork deadline
Jul 21, 6:41 PMOutboundHR Outbound VoiceJPM-207787Paycheck QuestionTransferred to HRBP7:31
Teams
Clarified one-time bonus payment timing
Jul 21, 6:21 PMChatbotHR ChatbotJPM-208902OtherResolved by Agent1:25
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Reviewed referral bonus program details
Jul 21, 5:41 PMChatbotHR ChatbotJPM-209430PTO BalanceResolved by Agent2:50
Email
Provided breakdown of used and pending PTO for current year
Jul 21, 5:08 PMChatbotHR ChatbotJPM-208845PTO BalanceResolved by Agent3:00
Email
Walked employee through PTO carryover policy for end of year
Jul 21, 5:08 PMInboundHR Voice AssistantJPM-206119Paycheck QuestionResolved by Agent3:11
Email
Walked through pay stub line items
Jul 21, 4:38 PMInboundHR Voice AssistantJPM-205031Workday Login IssueResolved by Agent6:56
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Confirmed Workday SSO outage and provided expected resolution
Jul 21, 4:34 PMChatbotHR ChatbotJPM-208150PTO BalanceResolved by Agent2:16
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Confirmed remaining PTO days and explained accrual schedule
Jul 21, 4:23 PMChatbotHR ChatbotJPM-200649Benefits EnrollmentResolved by Agent1:35
Email
Reviewed dependent coverage rules after life event
Jul 21, 3:46 PMChatbotHR ChatbotJPM-201125OtherResolved by Agent1:43
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Reviewed referral bonus program details
Jul 21, 3:38 PMChatbotHR ChatbotJPM-206025Workday Login IssueTransferred to HRBP0:48
Teams
Helped employee access Workday timesheet submission
Jul 21, 3:33 PMChatbotHR ChatbotJPM-201740Retirement PlanResolved by Agent2:15
Email
Explained employer match and vesting schedule
Jul 21, 3:09 PMChatbotHR ChatbotJPM-207308Relocation StatusResolved by Agent2:08
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Provided counselor contact info for relocation questions
Jul 21, 3:06 PMChatbotHR ChatbotJPM-205165Relocation StatusResolved by Agent2:43
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Confirmed housing package cap and temporary lodging end date
Jul 21, 2:47 PMInboundHR Voice AssistantJPM-200953ImmigrationResolved by Agent5:39
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Provided contact for immigration specialist
Jul 21, 2:30 PMOutboundHR Outbound VoiceJPM-202081OtherResolved by Agent6:58
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Explained remote work guidelines policy
Jul 21, 2:11 PMChatbotHR ChatbotJPM-207241PTO BalanceResolved by Agent2:55
Email
Provided breakdown of used and pending PTO for current year
Jul 21, 2:10 PMChatbotHR ChatbotJPM-207604OtherResolved by Agent1:28
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Reviewed referral bonus program details
Page 6 · 50 sessions
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