Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 6:04 PMInboundHR Voice AssistantJPM-201518Paycheck QuestionCaller Disconnected5:55
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Explained last paycheck net amount and deductions
Jul 26, 5:55 PMInboundHR Voice AssistantJPM-203069OtherResolved by Agent4:55
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Reviewed referral bonus program details
Jul 26, 4:50 PMInboundHR Voice AssistantJPM-202209Workday Login IssueTransferred to HRBP7:43
Teams
Helped employee access Workday timesheet submission
Jul 26, 4:44 PMInboundHR Voice AssistantJPM-200236ImmigrationResolved by Agent8:50
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Discussed sponsorship paperwork deadline
Jul 26, 2:01 PMInboundHR Voice AssistantJPM-206074Retirement PlanResolved by Agent4:10
Email
Explained retirement contribution change for next pay period
Jul 26, 10:47 AMInboundHR Voice AssistantJPM-204156OtherResolved by Agent7:14
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Explained remote work guidelines policy
Jul 26, 8:13 AMInboundHR Voice AssistantJPM-202244Benefits EnrollmentResolved by Agent8:22
Email
Confirmed dental and vision benefits coverage and premiums
Jul 26, 12:02 AMInboundHR Voice AssistantJPM-201469PTO BalanceTransferred to Benefits8:48
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 25, 11:59 PMInboundHR Voice AssistantJPM-201833Benefits EnrollmentResolved by Agent4:10
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Confirmed dental and vision benefits coverage and premiums
Jul 25, 8:22 PMInboundHR Voice AssistantJPM-205287Relocation StatusResolved by Agent4:06
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Explained gross-up estimate for interstate move
Jul 25, 2:07 PMInboundHR Voice AssistantJPM-206153Paycheck QuestionResolved by Agent7:56
Email
Confirmed next pay date and direct deposit details
Jul 25, 10:53 AMInboundHR Voice AssistantJPM-206382OtherTransferred to Benefits3:13
Teams
Reviewed tuition reimbursement eligibility
Jul 25, 10:52 AMInboundHR Voice AssistantJPM-202280Paycheck QuestionResolved by Agent5:17
Email
Explained last paycheck net amount and deductions
Jul 25, 8:14 AMInboundHR Voice AssistantJPM-206818Benefits EnrollmentKnowledge Gap5:06
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Compared PPO and HDHP plan tiers for employee
Jul 25, 5:41 AMInboundHR Voice AssistantJPM-204009Paycheck QuestionResolved by Agent6:38
Email
Clarified tax withholding change after recent move
Jul 24, 10:07 PMInboundHR Voice AssistantJPM-201384Paycheck QuestionResolved by Agent4:48
Email
Confirmed next pay date and direct deposit details
Jul 24, 3:37 PMInboundHR Voice AssistantJPM-202920Retirement PlanResolved by Agent4:30
Email
Walked through rollover options from previous employer
Jul 24, 3:24 PMInboundHR Voice AssistantJPM-207658OtherTransferred to HRBP7:08
Teams
Reviewed referral bonus program details
Jul 24, 2:10 PMInboundHR Voice AssistantJPM-209860Paycheck QuestionResolved by Agent8:10
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Clarified tax withholding change after recent move
Jul 24, 1:48 PMInboundHR Voice AssistantJPM-205190Retirement PlanResolved by Agent6:59
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Reviewed catch-up contribution eligibility
Jul 24, 1:14 PMInboundHR Voice AssistantJPM-206546Retirement PlanResolved by Agent6:39
Email
Explained retirement contribution change for next pay period
Jul 24, 1:11 PMInboundHR Voice AssistantJPM-201849PTO BalanceTransferred to Mobility5:19
Teams
Confirmed PTO balance before vacation request submission
Jul 24, 12:20 PMInboundHR Voice AssistantJPM-200061PTO BalanceResolved by Agent6:56
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Confirmed PTO balance before vacation request submission
Jul 24, 12:03 PMInboundHR Voice AssistantJPM-209289PTO BalanceResolved by Agent3:25
Email
Explained PTO accrual for new hires in first year
Jul 24, 11:46 AMInboundHR Voice AssistantJPM-205662PTO BalanceTransferred to Benefits3:50
Teams
Provided breakdown of used and pending PTO for current year
Jul 24, 11:23 AMInboundHR Voice AssistantJPM-207216Relocation StatusTransferred to Benefits3:25
Teams
Reviewed timing of household goods shipment
Jul 24, 10:19 AMInboundHR Voice AssistantJPM-202018Workday Login IssueKnowledge Gap8:06
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Diagnosed multi-factor authentication issue with Workday
Jul 24, 8:54 AMInboundHR Voice AssistantJPM-200933Relocation StatusResolved by Agent7:50
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Confirmed housing package cap and temporary lodging end date
Jul 24, 7:53 AMInboundHR Voice AssistantJPM-200487Address ChangeTransferred to Mobility8:00
Teams
Confirmed payroll tax jurisdiction change after address update
Jul 24, 5:09 AMInboundHR Voice AssistantJPM-202854ImmigrationResolved by Agent7:25
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Explained sponsorship process and immigration team handoff
Jul 24, 4:04 AMInboundHR Voice AssistantJPM-203488Address ChangeResolved by Agent7:55
Email
Walked through Workday personal information edit flow
Jul 24, 3:44 AMInboundHR Voice AssistantJPM-208437ImmigrationResolved by Agent4:18
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Provided contact for immigration specialist
Jul 24, 3:23 AMInboundHR Voice AssistantJPM-204573PTO BalanceResolved by Agent6:59
Email
Confirmed PTO balance before vacation request submission
Jul 24, 3:15 AMInboundHR Voice AssistantJPM-203333Address ChangeResolved by Agent6:32
Email
Updated address in Workday after relocation
Jul 24, 2:53 AMInboundHR Voice AssistantJPM-204316Relocation StatusTransferred to Mobility5:49
Teams
Explained gross-up estimate for interstate move
Jul 24, 2:47 AMInboundHR Voice AssistantJPM-205352Relocation StatusResolved by Agent7:47
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Confirmed housing package cap and temporary lodging end date
Jul 24, 1:37 AMInboundHR Voice AssistantJPM-201694Benefits EnrollmentTransferred to Benefits7:14
Teams
Helped employee compare plan options for upcoming enrollment
Jul 24, 1:03 AMInboundHR Voice AssistantJPM-204830Paycheck QuestionResolved by Agent3:08
Email
Clarified tax withholding change after recent move
Jul 23, 11:27 PMInboundHR Voice AssistantJPM-206915ImmigrationResolved by Agent6:36
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Walked through I-9 reverification requirements
Jul 23, 11:23 PMInboundHR Voice AssistantJPM-207427Workday Login IssueKnowledge Gap7:18
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Diagnosed multi-factor authentication issue with Workday
Jul 23, 10:36 PMInboundHR Voice AssistantJPM-205934Paycheck QuestionResolved by Agent8:16
Email
Confirmed next pay date and direct deposit details
Jul 23, 9:53 PMInboundHR Voice AssistantJPM-207485Address ChangeResolved by Agent3:22
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Updated address in Workday after relocation
Jul 23, 9:28 PMInboundHR Voice AssistantJPM-206659OtherResolved by Agent5:56
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Reviewed tuition reimbursement eligibility
Jul 23, 8:53 PMInboundHR Voice AssistantJPM-209342Relocation StatusResolved by Agent5:30
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Provided status update on Cartus relocation case
Jul 23, 8:39 PMInboundHR Voice AssistantJPM-201873Manager ApprovalTransferred to Benefits3:56
Teams
Explained delegate approval option for absent manager
Jul 23, 8:10 PMInboundHR Voice AssistantJPM-209095Manager ApprovalTransferred to Mobility7:45
Teams
Confirmed approval escalation path
Jul 23, 8:00 PMInboundHR Voice AssistantJPM-200607ImmigrationKnowledge Gap4:44
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Provided contact for immigration specialist
Jul 23, 7:18 PMInboundHR Voice AssistantJPM-204256Paycheck QuestionCaller Disconnected3:50
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Confirmed next pay date and direct deposit details
Jul 23, 7:03 PMInboundHR Voice AssistantJPM-205447OtherResolved by Agent8:15
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Explained remote work guidelines policy
Jul 23, 5:54 PMInboundHR Voice AssistantJPM-201594Paycheck QuestionResolved by Agent8:40
Email
Clarified tax withholding change after recent move
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