Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 4:19 PMOutboundHR Outbound VoiceJPM-201268PTO BalanceTransferred to Benefits8:19
Teams
Provided breakdown of used and pending PTO for current year
Jul 26, 2:57 PMOutboundHR Outbound VoiceJPM-208465PTO BalanceResolved by Agent7:44
—
Provided breakdown of used and pending PTO for current year
Jul 25, 1:57 PMOutboundHR Outbound VoiceJPM-204913PTO BalanceResolved by Agent4:44
Email
Provided breakdown of used and pending PTO for current year
Jul 25, 1:15 PMOutboundHR Outbound VoiceJPM-200885Manager ApprovalResolved by Agent7:39
Teams
Sent manager notification for pending approval
Jul 25, 10:07 AMOutboundHR Outbound VoiceJPM-208356Manager ApprovalResolved by Agent9:28
Teams
Reviewed steps to escalate a stalled approval
Jul 25, 7:07 AMOutboundHR Outbound VoiceJPM-203712OtherTransferred to Benefits9:18
Teams
Reviewed tuition reimbursement eligibility
Jul 25, 5:08 AMOutboundHR Outbound VoiceJPM-200668OtherResolved by Agent9:15
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Walked through commuter benefits enrollment
Jul 24, 11:06 PMOutboundHR Outbound VoiceJPM-205363Paycheck QuestionResolved by Agent9:14
—
Confirmed next pay date and direct deposit details
Jul 24, 10:41 PMOutboundHR Outbound VoiceJPM-201096Benefits EnrollmentResolved by Agent4:15
Email
Compared PPO and HDHP plan tiers for employee
Jul 24, 6:23 PMOutboundHR Outbound VoiceJPM-203499ImmigrationKnowledge Gap4:25
—
Walked through I-9 reverification requirements
Jul 24, 3:08 PMOutboundHR Outbound VoiceJPM-205966Manager ApprovalKnowledge Gap7:52
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Sent manager notification for pending approval
Jul 24, 2:36 PMOutboundHR Outbound VoiceJPM-203959ImmigrationCaller Disconnected4:03
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Confirmed status of permanent residency application
Jul 24, 1:41 PMOutboundHR Outbound VoiceJPM-201311OtherResolved by Agent7:11
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Reviewed tuition reimbursement eligibility
Jul 24, 9:06 AMOutboundHR Outbound VoiceJPM-204696PTO BalanceResolved by Agent8:34
Email
Walked employee through PTO carryover policy for end of year
Jul 24, 8:59 AMOutboundHR Outbound VoiceJPM-208519PTO BalanceResolved by Agent8:53
Email
Walked employee through PTO carryover policy for end of year
Jul 24, 7:18 AMOutboundHR Outbound VoiceJPM-203124PTO BalanceTransferred to Benefits3:51
Teams
Provided breakdown of used and pending PTO for current year
Jul 24, 5:18 AMOutboundHR Outbound VoiceJPM-207247Paycheck QuestionResolved by Agent3:48
Email
Clarified one-time bonus payment timing
Jul 24, 3:37 AMOutboundHR Outbound VoiceJPM-201907Manager ApprovalResolved by Agent9:37
Teams
Sent manager notification for pending approval
Jul 24, 12:11 AMOutboundHR Outbound VoiceJPM-201217Workday Login IssueResolved by Agent8:23
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Helped employee access Workday timesheet submission
Jul 23, 11:40 PMOutboundHR Outbound VoiceJPM-209493PTO BalanceResolved by Agent4:59
Email
Explained PTO accrual for new hires in first year
Jul 23, 10:50 PMOutboundHR Outbound VoiceJPM-202767PTO BalanceResolved by Agent5:15
Email
Walked employee through PTO carryover policy for end of year
Jul 23, 10:33 PMOutboundHR Outbound VoiceJPM-205977Relocation StatusTransferred to Mobility4:08
Teams
Provided status update on Cartus relocation case
Jul 23, 8:55 PMOutboundHR Outbound VoiceJPM-206943Relocation StatusResolved by Agent5:40
—
Explained gross-up estimate for interstate move
Jul 23, 8:12 PMOutboundHR Outbound VoiceJPM-201956Relocation StatusResolved by Agent7:40
—
Provided status update on Cartus relocation case
Jul 23, 7:56 PMOutboundHR Outbound VoiceJPM-209509OtherResolved by Agent6:02
—
Explained wellness stipend reimbursement process
Jul 23, 7:13 PMOutboundHR Outbound VoiceJPM-204441PTO BalanceResolved by Agent7:15
Email
Provided breakdown of used and pending PTO for current year
Jul 23, 4:08 PMOutboundHR Outbound VoiceJPM-204286PTO BalanceResolved by Agent6:35
—
Confirmed PTO balance before vacation request submission
Jul 23, 8:04 AMOutboundHR Outbound VoiceJPM-207747PTO BalanceResolved by Agent5:17
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 23, 5:30 AMOutboundHR Outbound VoiceJPM-201745PTO BalanceTransferred to Benefits3:42
Teams
Walked employee through PTO carryover policy for end of year
Jul 23, 4:17 AMOutboundHR Outbound VoiceJPM-204821OtherResolved by Agent8:44
—
Reviewed referral bonus program details
Jul 23, 2:03 AMOutboundHR Outbound VoiceJPM-200649PTO BalanceResolved by Agent9:15
—
Confirmed PTO balance before vacation request submission
Jul 22, 11:50 PMOutboundHR Outbound VoiceJPM-209788Paycheck QuestionResolved by Agent6:03
Email
Confirmed next pay date and direct deposit details
Jul 22, 11:48 PMOutboundHR Outbound VoiceJPM-204880Paycheck QuestionResolved by Agent4:42
Email
Walked through pay stub line items
Jul 22, 11:36 PMOutboundHR Outbound VoiceJPM-204370Workday Login IssueKnowledge Gap6:49
—
Walked through Workday password reset flow
Jul 22, 11:04 PMOutboundHR Outbound VoiceJPM-208936PTO BalanceResolved by Agent4:28
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 8:17 PMOutboundHR Outbound VoiceJPM-204272OtherResolved by Agent5:30
—
Reviewed tuition reimbursement eligibility
Jul 22, 6:35 PMOutboundHR Outbound VoiceJPM-206009Benefits EnrollmentTransferred to HRBP7:52
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 22, 4:25 PMOutboundHR Outbound VoiceJPM-203810ImmigrationResolved by Agent4:43
—
Discussed sponsorship paperwork deadline
Jul 22, 2:47 PMOutboundHR Outbound VoiceJPM-201040Workday Login IssueResolved by Agent5:47
—
Walked through Workday password reset flow
Jul 22, 1:18 PMOutboundHR Outbound VoiceJPM-204724PTO BalanceResolved by Agent8:56
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 12:14 PMOutboundHR Outbound VoiceJPM-203172Manager ApprovalResolved by Agent9:38
Teams
Reviewed steps to escalate a stalled approval
Jul 22, 11:09 AMOutboundHR Outbound VoiceJPM-201594Address ChangeResolved by Agent6:41
Email
Updated address in Workday after relocation
Jul 22, 10:40 AMOutboundHR Outbound VoiceJPM-204119PTO BalanceResolved by Agent7:19
Email
Provided breakdown of used and pending PTO for current year
Jul 22, 7:04 AMOutboundHR Outbound VoiceJPM-202283Retirement PlanResolved by Agent8:36
Email
Explained employer match and vesting schedule
Jul 22, 4:29 AMOutboundHR Outbound VoiceJPM-208508Relocation StatusTransferred to HRBP8:09
Teams
Confirmed housing package cap and temporary lodging end date
Jul 21, 2:29 PMOutboundHR Outbound VoiceJPM-206033Retirement PlanTransferred to Benefits5:44
Teams
Explained retirement contribution change for next pay period
Jul 21, 1:33 PMOutboundHR Outbound VoiceJPM-205544ImmigrationTransferred to Mobility9:19
Teams
Discussed sponsorship paperwork deadline
Jul 21, 1:31 PMOutboundHR Outbound VoiceJPM-207787Paycheck QuestionTransferred to HRBP7:31
Teams
Clarified one-time bonus payment timing
Jul 21, 9:20 AMOutboundHR Outbound VoiceJPM-202081OtherResolved by Agent6:58
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Explained remote work guidelines policy
Jul 21, 7:35 AMOutboundHR Outbound VoiceJPM-209136Retirement PlanKnowledge Gap5:04
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Walked through rollover options from previous employer
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