Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 4:50 PMInboundHR Voice AssistantJPM-202209Workday Login IssueTransferred to HRBP7:43
Teams
Helped employee access Workday timesheet submission
Jul 26, 7:40 AMChatbotHR ChatbotJPM-209552Workday Login IssueTransferred to HRBP0:54
Teams
Resolved Workday access issue before payroll cutoff
Jul 24, 3:24 PMInboundHR Voice AssistantJPM-207658OtherTransferred to HRBP7:08
Teams
Reviewed referral bonus program details
Jul 23, 3:21 AMInboundHR Voice AssistantJPM-200098Workday Login IssueTransferred to HRBP6:44
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 22, 6:36 PMOutboundHR Outbound VoiceJPM-206009Benefits EnrollmentTransferred to HRBP7:52
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 22, 12:26 PMInboundHR Voice AssistantJPM-205318Paycheck QuestionTransferred to HRBP4:40
Teams
Clarified tax withholding change after recent move
Jul 22, 11:15 AMChatbotHR ChatbotJPM-200560Relocation StatusTransferred to HRBP1:39
Teams
Reviewed timing of household goods shipment
Jul 22, 9:26 AMChatbotHR ChatbotJPM-200355PTO BalanceTransferred to HRBP3:00
Teams
Explained PTO accrual for new hires in first year
Jul 22, 9:07 AMChatbotHR ChatbotJPM-208458Benefits EnrollmentTransferred to HRBP1:24
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 22, 6:19 AMChatbotHR ChatbotJPM-208000ImmigrationTransferred to HRBP0:58
Teams
Discussed sponsorship paperwork deadline
Jul 22, 5:09 AMChatbotHR ChatbotJPM-205176OtherTransferred to HRBP0:59
Teams
Reviewed tuition reimbursement eligibility
Jul 22, 4:31 AMOutboundHR Outbound VoiceJPM-208508Relocation StatusTransferred to HRBP8:09
Teams
Confirmed housing package cap and temporary lodging end date
Jul 21, 9:50 PMChatbotHR ChatbotJPM-205281Manager ApprovalTransferred to HRBP2:27
Teams
Sent manager notification for pending approval
Jul 21, 9:49 PMChatbotHR ChatbotJPM-208564Address ChangeTransferred to HRBP0:58
Teams
Walked through Workday personal information edit flow
Jul 21, 2:38 PMChatbotHR ChatbotJPM-209352OtherTransferred to HRBP2:00
Teams
Walked through commuter benefits enrollment
Jul 21, 1:32 PMOutboundHR Outbound VoiceJPM-207787Paycheck QuestionTransferred to HRBP7:31
Teams
Clarified one-time bonus payment timing
Jul 21, 10:29 AMChatbotHR ChatbotJPM-206025Workday Login IssueTransferred to HRBP0:48
Teams
Helped employee access Workday timesheet submission
Jul 21, 5:31 AMInboundHR Voice AssistantJPM-209276OtherTransferred to HRBP3:39
Teams
Reviewed referral bonus program details
Jul 21, 2:37 AMOutboundHR Outbound VoiceJPM-206811Benefits EnrollmentTransferred to HRBP9:15
Teams
Reviewed dependent coverage rules after life event
Jul 20, 7:51 PMChatbotHR ChatbotJPM-207118PTO BalanceTransferred to HRBP2:22
Teams
Explained PTO accrual for new hires in first year
Jul 20, 3:58 PMOutboundHR Outbound VoiceJPM-209467Address ChangeTransferred to HRBP6:34
Teams
Updated mailing address for tax document delivery
Jul 20, 1:01 PMInboundHR Voice AssistantJPM-205718ImmigrationTransferred to HRBP7:17
Teams
Walked through I-9 reverification requirements
Jul 20, 12:52 PMChatbotHR ChatbotJPM-208232ImmigrationTransferred to HRBP1:23
Teams
Walked through I-9 reverification requirements
Jul 20, 10:56 AMChatbotHR ChatbotJPM-206436OtherTransferred to HRBP1:24
Teams
Walked through commuter benefits enrollment
Jul 20, 3:13 AMOutboundHR Outbound VoiceJPM-205696Benefits EnrollmentTransferred to HRBP6:23
Teams
Explained open enrollment window for medical plans
Jul 20, 2:31 AMChatbotHR ChatbotJPM-203365Benefits EnrollmentTransferred to HRBP0:47
Teams
Reviewed dependent coverage rules after life event
Jul 19, 8:26 PMOutboundHR Outbound VoiceJPM-208699Paycheck QuestionTransferred to HRBP4:29
Teams
Confirmed next pay date and direct deposit details
Jul 19, 1:45 AMChatbotHR ChatbotJPM-205202ImmigrationTransferred to HRBP0:57
Teams
Walked through I-9 reverification requirements
Jul 18, 7:57 AMChatbotHR ChatbotJPM-203312Relocation StatusTransferred to HRBP1:03
Teams
Confirmed housing package cap and temporary lodging end date
Jul 17, 5:12 PMChatbotHR ChatbotJPM-204904OtherTransferred to HRBP1:49
Teams
Explained remote work guidelines policy
Jul 17, 4:24 AMInboundHR Voice AssistantJPM-209773Retirement PlanTransferred to HRBP8:23
Teams
Explained employer match and vesting schedule
Jul 17, 4:20 AMInboundHR Voice AssistantJPM-202758OtherTransferred to HRBP4:13
Teams
Reviewed referral bonus program details
Jul 16, 6:38 PMChatbotHR ChatbotJPM-201700Manager ApprovalTransferred to HRBP1:57
Teams
Explained approval workflow for pending PTO request
Jul 16, 11:59 AMChatbotHR ChatbotJPM-207014Benefits EnrollmentTransferred to HRBP2:34
Teams
Explained open enrollment window for medical plans
Jul 16, 8:36 AMInboundHR Voice AssistantJPM-207267PTO BalanceTransferred to HRBP5:10
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 15, 6:29 PMChatbotHR ChatbotJPM-201543Relocation StatusTransferred to HRBP2:03
Teams
Provided counselor contact info for relocation questions
Jul 15, 12:19 PMInboundHR Voice AssistantJPM-204710Relocation StatusTransferred to HRBP3:42
Teams
Confirmed housing package cap and temporary lodging end date
Jul 15, 8:04 AMChatbotHR ChatbotJPM-202428Relocation StatusTransferred to HRBP0:59
Teams
Explained gross-up estimate for interstate move
Jul 15, 4:38 AMChatbotHR ChatbotJPM-208981PTO BalanceTransferred to HRBP2:11
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 15, 1:54 AMInboundHR Voice AssistantJPM-206124OtherTransferred to HRBP8:36
Teams
Explained wellness stipend reimbursement process
Jul 15, 1:27 AMInboundHR Voice AssistantJPM-207997Paycheck QuestionTransferred to HRBP4:45
Teams
Clarified one-time bonus payment timing
Jul 14, 9:31 PMInboundHR Voice AssistantJPM-206555Relocation StatusTransferred to HRBP3:17
Teams
Provided counselor contact info for relocation questions
Jul 14, 3:59 PMInboundHR Voice AssistantJPM-200846Manager ApprovalTransferred to HRBP6:30
Teams
Confirmed approval escalation path
Jul 14, 3:01 AMInboundHR Voice AssistantJPM-207986Paycheck QuestionTransferred to HRBP5:12
Teams
Explained last paycheck net amount and deductions
Jul 14, 12:44 AMOutboundHR Outbound VoiceJPM-207032Benefits EnrollmentTransferred to HRBP5:47
Teams
Reviewed dependent coverage rules after life event
Jul 14, 12:17 AMChatbotHR ChatbotJPM-203405OtherTransferred to HRBP1:12
Teams
Walked through commuter benefits enrollment
Jul 13, 11:22 PMChatbotHR ChatbotJPM-204580ImmigrationTransferred to HRBP2:25
Teams
Confirmed status of permanent residency application
Jul 13, 7:58 PMChatbotHR ChatbotJPM-206415Relocation StatusTransferred to HRBP2:59
Teams
Confirmed housing package cap and temporary lodging end date
Jul 13, 5:06 PMInboundHR Voice AssistantJPM-201293Paycheck QuestionTransferred to HRBP6:28
Teams
Walked through pay stub line items
Jul 13, 12:49 PMChatbotHR ChatbotJPM-209822PTO BalanceTransferred to HRBP0:51
Teams
Walked employee through PTO carryover policy for end of year
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