Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 3, 5:14 PMChatbotHR ChatbotJPM-205074Benefits EnrollmentResolved by Agent2:33
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Explained open enrollment window for medical plans
Jul 3, 4:57 PMChatbotHR ChatbotJPM-208095Workday Login IssueTransferred to Benefits2:41
Teams
Helped employee access Workday timesheet submission
Jul 3, 4:57 PMChatbotHR ChatbotJPM-206425Benefits EnrollmentResolved by Agent2:43
Email
Reviewed dependent coverage rules after life event
Jul 3, 4:02 PMChatbotHR ChatbotJPM-209614PTO BalanceResolved by Agent1:09
Email
Explained PTO accrual for new hires in first year
Jul 3, 3:21 PMOutboundHR Outbound VoiceJPM-202024Manager ApprovalResolved by Agent3:35
Teams
Sent manager notification for pending approval
Jul 3, 2:31 PMOutboundHR Outbound VoiceJPM-204405Manager ApprovalResolved by Agent9:13
Teams
Sent manager notification for pending approval
Jul 3, 2:24 PMChatbotHR ChatbotJPM-201251Manager ApprovalTransferred to Mobility2:32
Teams
Explained approval workflow for pending PTO request
Jul 3, 2:22 PMOutboundHR Outbound VoiceJPM-205295Relocation StatusResolved by Agent5:09
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Explained gross-up estimate for interstate move
Jul 3, 2:22 PMChatbotHR ChatbotJPM-205753Workday Login IssueResolved by Agent0:50
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Resolved Workday access issue before payroll cutoff
Jul 3, 2:21 PMChatbotHR ChatbotJPM-206836Manager ApprovalResolved by Agent1:00
Teams
Explained approval workflow for pending PTO request
Jul 3, 2:10 PMChatbotHR ChatbotJPM-201910ImmigrationCaller Disconnected2:21
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Provided contact for immigration specialist
Jul 3, 1:44 PMInboundHR Voice AssistantJPM-205078ImmigrationTransferred to HRBP3:25
Teams
Confirmed status of permanent residency application
Jul 3, 1:39 PMInboundHR Voice AssistantJPM-203791Paycheck QuestionResolved by Agent6:14
Email
Clarified tax withholding change after recent move
Jul 3, 1:13 PMChatbotHR ChatbotJPM-203590PTO BalanceResolved by Agent1:19
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 3, 12:23 PMChatbotHR ChatbotJPM-201558Address ChangeCaller Disconnected2:12
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Confirmed payroll tax jurisdiction change after address update
Jul 3, 12:20 PMChatbotHR ChatbotJPM-204064Relocation StatusResolved by Agent0:50
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Explained gross-up estimate for interstate move
Jul 3, 11:32 AMChatbotHR ChatbotJPM-204782Manager ApprovalTransferred to HRBP2:36
Teams
Sent manager notification for pending approval
Jul 3, 11:08 AMInboundHR Voice AssistantJPM-205182OtherKnowledge Gap5:25
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Explained remote work guidelines policy
Jul 3, 10:33 AMChatbotHR ChatbotJPM-203889Relocation StatusTransferred to Mobility1:10
Teams
Reviewed timing of household goods shipment
Jul 3, 10:07 AMOutboundHR Outbound VoiceJPM-209697PTO BalanceResolved by Agent8:56
Email
Explained PTO accrual for new hires in first year
Jul 3, 10:02 AMInboundHR Voice AssistantJPM-208988PTO BalanceResolved by Agent3:11
Email
Explained PTO accrual for new hires in first year
Jul 3, 9:42 AMChatbotHR ChatbotJPM-209149OtherResolved by Agent2:55
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Reviewed tuition reimbursement eligibility
Jul 3, 8:58 AMInboundHR Voice AssistantJPM-209774PTO BalanceResolved by Agent6:10
Email
Provided breakdown of used and pending PTO for current year
Jul 3, 7:53 AMOutboundHR Outbound VoiceJPM-206883Address ChangeResolved by Agent8:30
Email
Reviewed emergency contact update process
Jul 3, 7:49 AMInboundHR Voice AssistantJPM-206802Relocation StatusResolved by Agent3:38
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Provided status update on Cartus relocation case
Jul 3, 7:00 AMChatbotHR ChatbotJPM-207089OtherResolved by Agent2:43
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Explained wellness stipend reimbursement process
Jul 3, 6:57 AMChatbotHR ChatbotJPM-204557PTO BalanceTransferred to HRBP2:54
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 3, 6:22 AMInboundHR Voice AssistantJPM-201843Benefits EnrollmentResolved by Agent5:11
Email
Helped employee compare plan options for upcoming enrollment
Jul 3, 5:39 AMChatbotHR ChatbotJPM-203088Workday Login IssueKnowledge Gap2:43
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Helped employee access Workday timesheet submission
Jul 3, 5:30 AMChatbotHR ChatbotJPM-206069Relocation StatusResolved by Agent2:09
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Reviewed timing of household goods shipment
Jul 3, 5:20 AMChatbotHR ChatbotJPM-208936ImmigrationResolved by Agent2:31
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Walked through I-9 reverification requirements
Jul 3, 4:48 AMChatbotHR ChatbotJPM-204784PTO BalanceResolved by Agent1:58
Email
Confirmed PTO balance before vacation request submission
Jul 3, 4:01 AMChatbotHR ChatbotJPM-205043Benefits EnrollmentResolved by Agent0:52
Email
Compared PPO and HDHP plan tiers for employee
Jul 3, 3:48 AMOutboundHR Outbound VoiceJPM-202731Workday Login IssueKnowledge Gap5:53
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Helped employee access Workday timesheet submission
Jul 3, 3:42 AMChatbotHR ChatbotJPM-200349OtherResolved by Agent2:39
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Walked through commuter benefits enrollment
Jul 3, 3:21 AMChatbotHR ChatbotJPM-203015Relocation StatusTransferred to Mobility1:35
Teams
Provided status update on Cartus relocation case
Jul 3, 3:14 AMOutboundHR Outbound VoiceJPM-208947OtherResolved by Agent9:02
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Reviewed tuition reimbursement eligibility
Jul 3, 2:46 AMChatbotHR ChatbotJPM-205819ImmigrationResolved by Agent2:20
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Discussed sponsorship paperwork deadline
Jul 3, 2:39 AMInboundHR Voice AssistantJPM-206150OtherKnowledge Gap6:13
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Reviewed referral bonus program details
Jul 3, 2:29 AMChatbotHR ChatbotJPM-205309Paycheck QuestionResolved by Agent1:33
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Explained last paycheck net amount and deductions
Jul 3, 1:50 AMChatbotHR ChatbotJPM-204560PTO BalanceKnowledge Gap2:15
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Explained PTO accrual for new hires in first year
Jul 3, 1:49 AMChatbotHR ChatbotJPM-206925Benefits EnrollmentResolved by Agent1:13
Email
Compared PPO and HDHP plan tiers for employee
Jul 3, 12:56 AMChatbotHR ChatbotJPM-209534Relocation StatusCaller Disconnected1:45
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Explained gross-up estimate for interstate move
Jul 3, 12:43 AMChatbotHR ChatbotJPM-203062Relocation StatusKnowledge Gap0:45
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Provided counselor contact info for relocation questions
Jul 3, 12:42 AMChatbotHR ChatbotJPM-205338ImmigrationTransferred to HRBP2:36
Teams
Walked through I-9 reverification requirements
Jul 3, 12:37 AMInboundHR Voice AssistantJPM-207939Paycheck QuestionTransferred to HRBP6:39
Teams
Clarified tax withholding change after recent move
Jul 3, 12:27 AMInboundHR Voice AssistantJPM-200274Paycheck QuestionTransferred to Benefits5:10
Teams
Clarified tax withholding change after recent move
Jul 2, 11:26 PMInboundHR Voice AssistantJPM-208894Workday Login IssueTransferred to HRBP8:14
Teams
Helped employee access Workday timesheet submission
Jul 2, 11:25 PMChatbotHR ChatbotJPM-206041Paycheck QuestionKnowledge Gap1:47
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Clarified tax withholding change after recent move
Jul 2, 11:06 PMChatbotHR ChatbotJPM-200073Paycheck QuestionTransferred to Benefits1:52
Teams
Explained last paycheck net amount and deductions
Page 29 · 50 sessions
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