Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 9, 9:32 AMChatbotHR ChatbotJPM-207401PTO BalanceResolved by Agent2:21
Email
Provided breakdown of used and pending PTO for current year
Jul 9, 9:29 AMChatbotHR ChatbotJPM-202756Address ChangeResolved by Agent1:48
Email
Updated address in Workday after relocation
Jul 9, 9:06 AMInboundHR Voice AssistantJPM-207244OtherResolved by Agent4:29
—
Reviewed referral bonus program details
Jul 9, 8:27 AMChatbotHR ChatbotJPM-203401Workday Login IssueResolved by Agent2:51
—
Diagnosed multi-factor authentication issue with Workday
Jul 9, 8:25 AMInboundHR Voice AssistantJPM-208550PTO BalanceKnowledge Gap7:44
—
Walked employee through PTO carryover policy for end of year
Jul 9, 8:16 AMChatbotHR ChatbotJPM-207221Paycheck QuestionResolved by Agent2:52
—
Walked through pay stub line items
Jul 9, 7:27 AMChatbotHR ChatbotJPM-202532Manager ApprovalResolved by Agent1:01
Teams
Explained delegate approval option for absent manager
Jul 9, 7:23 AMInboundHR Voice AssistantJPM-203510Address ChangeResolved by Agent3:57
Email
Walked through Workday personal information edit flow
Jul 9, 6:55 AMInboundHR Voice AssistantJPM-209357Relocation StatusResolved by Agent5:52
—
Provided counselor contact info for relocation questions
Jul 9, 6:33 AMOutboundHR Outbound VoiceJPM-206242Workday Login IssueResolved by Agent5:52
—
Helped employee access Workday timesheet submission
Jul 9, 6:27 AMOutboundHR Outbound VoiceJPM-209478Address ChangeResolved by Agent9:27
Email
Reviewed emergency contact update process
Jul 9, 6:14 AMInboundHR Voice AssistantJPM-200627PTO BalanceResolved by Agent4:12
Email
Explained PTO accrual for new hires in first year
Jul 9, 6:05 AMChatbotHR ChatbotJPM-205294OtherResolved by Agent1:50
—
Walked through commuter benefits enrollment
Jul 9, 5:45 AMChatbotHR ChatbotJPM-208801Workday Login IssueKnowledge Gap1:44
—
Diagnosed multi-factor authentication issue with Workday
Jul 9, 5:28 AMChatbotHR ChatbotJPM-201263PTO BalanceKnowledge Gap2:36
—
Provided breakdown of used and pending PTO for current year
Jul 9, 5:00 AMChatbotHR ChatbotJPM-205240Benefits EnrollmentResolved by Agent2:41
—
Compared PPO and HDHP plan tiers for employee
Jul 9, 4:19 AMChatbotHR ChatbotJPM-205768PTO BalanceTransferred to Benefits2:49
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 9, 3:36 AMInboundHR Voice AssistantJPM-207346OtherResolved by Agent8:16
—
Walked through commuter benefits enrollment
Jul 9, 2:42 AMChatbotHR ChatbotJPM-204195Benefits EnrollmentTransferred to Benefits1:10
Teams
Explained open enrollment window for medical plans
Jul 9, 2:25 AMInboundHR Voice AssistantJPM-200284OtherResolved by Agent6:10
—
Explained wellness stipend reimbursement process
Jul 9, 2:13 AMOutboundHR Outbound VoiceJPM-209474Retirement PlanTransferred to Benefits6:02
Teams
Explained employer match and vesting schedule
Jul 9, 2:02 AMChatbotHR ChatbotJPM-201246PTO BalanceResolved by Agent2:35
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 9, 1:42 AMChatbotHR ChatbotJPM-207539OtherCaller Disconnected2:40
—
Walked through commuter benefits enrollment
Jul 9, 12:56 AMChatbotHR ChatbotJPM-200221Paycheck QuestionResolved by Agent1:39
Email
Walked through pay stub line items
Jul 8, 11:47 PMOutboundHR Outbound VoiceJPM-204337PTO BalanceResolved by Agent6:36
Email
Provided breakdown of used and pending PTO for current year
Jul 8, 11:35 PMInboundHR Voice AssistantJPM-200096Benefits EnrollmentTransferred to HRBP4:48
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 8, 9:31 PMInboundHR Voice AssistantJPM-209473Retirement PlanResolved by Agent4:36
Email
Reviewed catch-up contribution eligibility
Jul 8, 8:37 PMInboundHR Voice AssistantJPM-204847Retirement PlanResolved by Agent5:00
Email
Explained employer match and vesting schedule
Jul 8, 7:44 PMChatbotHR ChatbotJPM-206313Relocation StatusTransferred to Benefits0:57
Teams
Reviewed timing of household goods shipment
Jul 8, 7:25 PMInboundHR Voice AssistantJPM-209061Manager ApprovalResolved by Agent5:39
Teams
Sent manager notification for pending approval
Jul 8, 4:04 PMOutboundHR Outbound VoiceJPM-207861Relocation StatusTransferred to HRBP9:25
Teams
Provided counselor contact info for relocation questions
Jul 8, 3:13 PMOutboundHR Outbound VoiceJPM-201973PTO BalanceTransferred to Mobility9:18
Teams
Provided breakdown of used and pending PTO for current year
Jul 8, 2:39 PMChatbotHR ChatbotJPM-202457OtherResolved by Agent1:43
—
Reviewed referral bonus program details
Jul 8, 1:28 PMChatbotHR ChatbotJPM-206671Benefits EnrollmentResolved by Agent2:29
Email
Explained open enrollment window for medical plans
Jul 8, 12:20 PMInboundHR Voice AssistantJPM-205109Workday Login IssueTransferred to Benefits7:00
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 8, 11:23 AMInboundHR Voice AssistantJPM-208697PTO BalanceResolved by Agent3:36
Email
Confirmed PTO balance before vacation request submission
Jul 8, 10:24 AMOutboundHR Outbound VoiceJPM-202919Paycheck QuestionTransferred to HRBP5:26
Teams
Walked through pay stub line items
Jul 8, 9:20 AMInboundHR Voice AssistantJPM-206226PTO BalanceKnowledge Gap4:55
—
Explained PTO accrual for new hires in first year
Jul 8, 9:18 AMChatbotHR ChatbotJPM-201293OtherResolved by Agent2:14
—
Reviewed referral bonus program details
Jul 8, 8:18 AMChatbotHR ChatbotJPM-202638Address ChangeResolved by Agent1:43
Email
Confirmed payroll tax jurisdiction change after address update
Jul 8, 6:52 AMChatbotHR ChatbotJPM-202123Relocation StatusResolved by Agent0:47
—
Reviewed timing of household goods shipment
Jul 8, 3:05 AMInboundHR Voice AssistantJPM-203015PTO BalanceResolved by Agent4:02
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 8, 1:45 AMInboundHR Voice AssistantJPM-201209PTO BalanceResolved by Agent5:46
Email
Provided breakdown of used and pending PTO for current year
Jul 8, 1:09 AMChatbotHR ChatbotJPM-204898Workday Login IssueResolved by Agent2:06
—
Diagnosed multi-factor authentication issue with Workday
Jul 8, 12:34 AMChatbotHR ChatbotJPM-208194Benefits EnrollmentKnowledge Gap2:30
—
Compared PPO and HDHP plan tiers for employee
Jul 7, 11:53 PMOutboundHR Outbound VoiceJPM-207173PTO BalanceResolved by Agent6:48
Email
Explained PTO accrual for new hires in first year
Jul 7, 11:53 PMChatbotHR ChatbotJPM-207504Paycheck QuestionResolved by Agent0:57
Email
Clarified one-time bonus payment timing
Jul 7, 10:34 PMInboundHR Voice AssistantJPM-200196PTO BalanceTransferred to Benefits3:41
Teams
Provided breakdown of used and pending PTO for current year
Jul 7, 9:08 PMChatbotHR ChatbotJPM-202355Address ChangeResolved by Agent1:55
Email
Updated mailing address for tax document delivery
Jul 7, 8:54 PMInboundHR Voice AssistantJPM-205025OtherTransferred to HRBP5:27
Teams
Reviewed tuition reimbursement eligibility
Page 23 · 50 sessions
PreviousNext