Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 24, 3:35 PMInboundHR Voice AssistantJPM-202920Retirement PlanResolved by Agent4:30
Email
Walked through rollover options from previous employer
Jul 24, 3:21 PMInboundHR Voice AssistantJPM-207658OtherTransferred to HRBP7:08
Teams
Reviewed referral bonus program details
Jul 24, 3:07 PMOutboundHR Outbound VoiceJPM-205966Manager ApprovalKnowledge Gap7:52
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Sent manager notification for pending approval
Jul 24, 2:35 PMOutboundHR Outbound VoiceJPM-203959ImmigrationCaller Disconnected4:03
—
Confirmed status of permanent residency application
Jul 24, 2:08 PMInboundHR Voice AssistantJPM-209860Paycheck QuestionResolved by Agent8:10
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Clarified tax withholding change after recent move
Jul 24, 1:59 PMChatbotHR ChatbotJPM-206367PTO BalanceResolved by Agent1:01
Email
Confirmed PTO balance before vacation request submission
Jul 24, 1:46 PMInboundHR Voice AssistantJPM-205190Retirement PlanResolved by Agent6:59
—
Reviewed catch-up contribution eligibility
Jul 24, 1:40 PMOutboundHR Outbound VoiceJPM-201311OtherResolved by Agent7:11
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Reviewed tuition reimbursement eligibility
Jul 24, 1:12 PMInboundHR Voice AssistantJPM-206546Retirement PlanResolved by Agent6:39
Email
Explained retirement contribution change for next pay period
Jul 24, 1:09 PMInboundHR Voice AssistantJPM-201849PTO BalanceTransferred to Mobility5:19
Teams
Confirmed PTO balance before vacation request submission
Jul 24, 1:03 PMChatbotHR ChatbotJPM-200218Workday Login IssueKnowledge Gap2:56
—
Walked through Workday password reset flow
Jul 24, 12:18 PMInboundHR Voice AssistantJPM-200061PTO BalanceResolved by Agent6:56
—
Confirmed PTO balance before vacation request submission
Jul 24, 12:14 PMChatbotHR ChatbotJPM-204496Benefits EnrollmentTransferred to Mobility0:48
Teams
Compared PPO and HDHP plan tiers for employee
Jul 24, 12:01 PMChatbotHR ChatbotJPM-203379Relocation StatusResolved by Agent2:56
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Provided counselor contact info for relocation questions
Jul 24, 12:01 PMInboundHR Voice AssistantJPM-209289PTO BalanceResolved by Agent3:25
Email
Explained PTO accrual for new hires in first year
Jul 24, 11:44 AMInboundHR Voice AssistantJPM-205662PTO BalanceTransferred to Benefits3:50
Teams
Provided breakdown of used and pending PTO for current year
Jul 24, 11:39 AMChatbotHR ChatbotJPM-200738PTO BalanceResolved by Agent2:44
Email
Explained PTO accrual for new hires in first year
Jul 24, 11:29 AMChatbotHR ChatbotJPM-206791PTO BalanceResolved by Agent1:37
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 24, 11:25 AMChatbotHR ChatbotJPM-206428Paycheck QuestionTransferred to Benefits0:54
Teams
Walked through pay stub line items
Jul 24, 11:21 AMInboundHR Voice AssistantJPM-207216Relocation StatusTransferred to Benefits3:25
Teams
Reviewed timing of household goods shipment
Jul 24, 11:12 AMChatbotHR ChatbotJPM-203852Relocation StatusResolved by Agent2:38
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Provided status update on Cartus relocation case
Jul 24, 10:17 AMInboundHR Voice AssistantJPM-202018Workday Login IssueKnowledge Gap8:06
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Diagnosed multi-factor authentication issue with Workday
Jul 24, 10:04 AMChatbotHR ChatbotJPM-207756Benefits EnrollmentResolved by Agent0:57
Email
Compared PPO and HDHP plan tiers for employee
Jul 24, 9:59 AMChatbotHR ChatbotJPM-208810Workday Login IssueResolved by Agent1:38
—
Walked through Workday password reset flow
Jul 24, 9:05 AMOutboundHR Outbound VoiceJPM-204696PTO BalanceResolved by Agent8:34
Email
Walked employee through PTO carryover policy for end of year
Jul 24, 8:58 AMOutboundHR Outbound VoiceJPM-208519PTO BalanceResolved by Agent8:53
Email
Walked employee through PTO carryover policy for end of year
Jul 24, 8:53 AMChatbotHR ChatbotJPM-207029PTO BalanceResolved by Agent2:26
Email
Confirmed PTO balance before vacation request submission
Jul 24, 8:52 AMInboundHR Voice AssistantJPM-200933Relocation StatusResolved by Agent7:50
—
Confirmed housing package cap and temporary lodging end date
Jul 24, 7:51 AMInboundHR Voice AssistantJPM-200487Address ChangeTransferred to Mobility8:00
Teams
Confirmed payroll tax jurisdiction change after address update
Jul 24, 7:16 AMOutboundHR Outbound VoiceJPM-203124PTO BalanceTransferred to Benefits3:51
Teams
Provided breakdown of used and pending PTO for current year
Jul 24, 6:59 AMChatbotHR ChatbotJPM-208182Benefits EnrollmentTransferred to Benefits1:40
Teams
Explained open enrollment window for medical plans
Jul 24, 6:01 AMChatbotHR ChatbotJPM-201417Benefits EnrollmentTransferred to Benefits0:56
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 24, 5:23 AMChatbotHR ChatbotJPM-203611Paycheck QuestionResolved by Agent0:57
Email
Walked through pay stub line items
Jul 24, 5:16 AMOutboundHR Outbound VoiceJPM-207247Paycheck QuestionResolved by Agent3:48
Email
Clarified one-time bonus payment timing
Jul 24, 5:07 AMInboundHR Voice AssistantJPM-202854ImmigrationResolved by Agent7:25
—
Explained sponsorship process and immigration team handoff
Jul 24, 4:54 AMChatbotHR ChatbotJPM-204503Benefits EnrollmentResolved by Agent1:33
Email
Helped employee compare plan options for upcoming enrollment
Jul 24, 4:04 AMChatbotHR ChatbotJPM-206147PTO BalanceResolved by Agent1:30
Email
Explained PTO accrual for new hires in first year
Jul 24, 4:02 AMInboundHR Voice AssistantJPM-203488Address ChangeResolved by Agent7:55
Email
Walked through Workday personal information edit flow
Jul 24, 3:42 AMInboundHR Voice AssistantJPM-208437ImmigrationResolved by Agent4:18
—
Provided contact for immigration specialist
Jul 24, 3:36 AMOutboundHR Outbound VoiceJPM-201907Manager ApprovalResolved by Agent9:37
Teams
Sent manager notification for pending approval
Jul 24, 3:21 AMInboundHR Voice AssistantJPM-204573PTO BalanceResolved by Agent6:59
Email
Confirmed PTO balance before vacation request submission
Jul 24, 3:13 AMInboundHR Voice AssistantJPM-203333Address ChangeResolved by Agent6:32
Email
Updated address in Workday after relocation
Jul 24, 2:51 AMInboundHR Voice AssistantJPM-204316Relocation StatusTransferred to Mobility5:49
Teams
Explained gross-up estimate for interstate move
Jul 24, 2:45 AMInboundHR Voice AssistantJPM-205352Relocation StatusResolved by Agent7:47
—
Confirmed housing package cap and temporary lodging end date
Jul 24, 1:35 AMInboundHR Voice AssistantJPM-201694Benefits EnrollmentTransferred to Benefits7:14
Teams
Helped employee compare plan options for upcoming enrollment
Jul 24, 1:04 AMChatbotHR ChatbotJPM-209652Benefits EnrollmentTransferred to Benefits1:54
Teams
Explained open enrollment window for medical plans
Jul 24, 1:01 AMInboundHR Voice AssistantJPM-204830Paycheck QuestionResolved by Agent3:08
Email
Clarified tax withholding change after recent move
Jul 24, 12:41 AMChatbotHR ChatbotJPM-203940Paycheck QuestionResolved by Agent1:01
Email
Walked through pay stub line items
Jul 24, 12:10 AMOutboundHR Outbound VoiceJPM-201217Workday Login IssueResolved by Agent8:23
—
Helped employee access Workday timesheet submission
Jul 23, 11:38 PMOutboundHR Outbound VoiceJPM-209493PTO BalanceResolved by Agent4:59
Email
Explained PTO accrual for new hires in first year
Page 2 · 50 sessions
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