Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 13, 5:57 AMInboundHR Voice AssistantJPM-200656Paycheck QuestionResolved by Agent6:42
Email
Walked through pay stub line items
Jul 13, 5:53 AMInboundHR Voice AssistantJPM-206163ImmigrationResolved by Agent3:31
—
Provided contact for immigration specialist
Jul 13, 5:50 AMInboundHR Voice AssistantJPM-206223Workday Login IssueTransferred to HRBP4:21
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 13, 5:41 AMChatbotHR ChatbotJPM-201580Paycheck QuestionResolved by Agent0:46
—
Confirmed next pay date and direct deposit details
Jul 13, 5:41 AMChatbotHR ChatbotJPM-204970ImmigrationCaller Disconnected2:54
—
Walked through I-9 reverification requirements
Jul 13, 4:50 AMInboundHR Voice AssistantJPM-202609PTO BalanceTransferred to Benefits8:54
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 13, 4:48 AMOutboundHR Outbound VoiceJPM-208855Relocation StatusKnowledge Gap6:50
—
Explained gross-up estimate for interstate move
Jul 13, 4:01 AMOutboundHR Outbound VoiceJPM-209016Relocation StatusKnowledge Gap9:30
—
Reviewed timing of household goods shipment
Jul 13, 3:06 AMChatbotHR ChatbotJPM-207463Manager ApprovalResolved by Agent3:00
Teams
Reviewed steps to escalate a stalled approval
Jul 13, 1:50 AMInboundHR Voice AssistantJPM-207780OtherCaller Disconnected6:12
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Walked through commuter benefits enrollment
Jul 13, 12:58 AMInboundHR Voice AssistantJPM-203417PTO BalanceResolved by Agent7:13
Email
Walked employee through PTO carryover policy for end of year
Jul 13, 12:51 AMInboundHR Voice AssistantJPM-209370Address ChangeResolved by Agent6:48
Email
Updated mailing address for tax document delivery
Jul 12, 11:33 PMInboundHR Voice AssistantJPM-206158Benefits EnrollmentResolved by Agent3:47
Email
Compared PPO and HDHP plan tiers for employee
Jul 12, 11:32 PMInboundHR Voice AssistantJPM-209282OtherResolved by Agent8:14
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Reviewed referral bonus program details
Jul 12, 11:23 PMInboundHR Voice AssistantJPM-209740Manager ApprovalResolved by Agent7:35
Teams
Sent manager notification for pending approval
Jul 12, 10:54 PMChatbotHR ChatbotJPM-209592ImmigrationKnowledge Gap1:01
—
Confirmed status of permanent residency application
Jul 12, 10:50 PMChatbotHR ChatbotJPM-204470PTO BalanceResolved by Agent1:38
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Confirmed PTO balance before vacation request submission
Jul 12, 10:50 PMChatbotHR ChatbotJPM-208754PTO BalanceResolved by Agent2:59
Email
Confirmed PTO balance before vacation request submission
Jul 12, 10:32 PMInboundHR Voice AssistantJPM-206384Benefits EnrollmentResolved by Agent4:46
Email
Helped employee compare plan options for upcoming enrollment
Jul 12, 10:27 PMInboundHR Voice AssistantJPM-205085ImmigrationKnowledge Gap8:44
—
Discussed sponsorship paperwork deadline
Jul 12, 10:17 PMChatbotHR ChatbotJPM-206839PTO BalanceResolved by Agent0:55
Email
Walked employee through PTO carryover policy for end of year
Jul 12, 10:09 PMOutboundHR Outbound VoiceJPM-209825Relocation StatusResolved by Agent9:04
—
Provided counselor contact info for relocation questions
Jul 12, 10:06 PMInboundHR Voice AssistantJPM-209360OtherResolved by Agent5:06
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Explained remote work guidelines policy
Jul 12, 9:49 PMChatbotHR ChatbotJPM-200951PTO BalanceResolved by Agent2:36
Email
Explained PTO accrual for new hires in first year
Jul 12, 9:43 PMInboundHR Voice AssistantJPM-204040OtherResolved by Agent4:04
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Explained wellness stipend reimbursement process
Jul 12, 8:41 PMChatbotHR ChatbotJPM-200300Workday Login IssueTransferred to Mobility1:47
Teams
Confirmed Workday SSO outage and provided expected resolution
Jul 12, 8:24 PMChatbotHR ChatbotJPM-203748Manager ApprovalTransferred to Benefits1:30
Teams
Reviewed steps to escalate a stalled approval
Jul 12, 8:05 PMInboundHR Voice AssistantJPM-202156Benefits EnrollmentTransferred to HRBP7:35
Teams
Helped employee compare plan options for upcoming enrollment
Jul 12, 7:50 PMChatbotHR ChatbotJPM-208181Workday Login IssueResolved by Agent0:59
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Resolved Workday access issue before payroll cutoff
Jul 12, 6:23 PMInboundHR Voice AssistantJPM-205275PTO BalanceResolved by Agent6:01
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 12, 6:06 PMChatbotHR ChatbotJPM-204618PTO BalanceTransferred to Mobility1:14
Teams
Explained PTO accrual for new hires in first year
Jul 12, 5:35 PMChatbotHR ChatbotJPM-204214OtherResolved by Agent0:59
—
Reviewed referral bonus program details
Jul 12, 5:20 PMChatbotHR ChatbotJPM-203655Retirement PlanResolved by Agent2:44
—
Reviewed catch-up contribution eligibility
Jul 12, 5:19 PMChatbotHR ChatbotJPM-200195PTO BalanceResolved by Agent2:40
Email
Provided breakdown of used and pending PTO for current year
Jul 12, 5:14 PMChatbotHR ChatbotJPM-201001Workday Login IssueTransferred to HRBP1:58
Teams
Resolved Workday access issue before payroll cutoff
Jul 12, 4:17 PMOutboundHR Outbound VoiceJPM-201821Paycheck QuestionResolved by Agent7:17
Email
Confirmed next pay date and direct deposit details
Jul 12, 4:09 PMInboundHR Voice AssistantJPM-201745Relocation StatusResolved by Agent4:39
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Provided status update on Cartus relocation case
Jul 12, 3:55 PMInboundHR Voice AssistantJPM-208688OtherTransferred to Benefits4:29
Teams
Reviewed referral bonus program details
Jul 12, 1:54 PMOutboundHR Outbound VoiceJPM-202571Relocation StatusResolved by Agent5:32
—
Explained gross-up estimate for interstate move
Jul 12, 1:53 PMChatbotHR ChatbotJPM-208941Paycheck QuestionResolved by Agent2:33
Email
Explained last paycheck net amount and deductions
Jul 12, 1:11 PMInboundHR Voice AssistantJPM-209578Retirement PlanResolved by Agent5:40
—
Reviewed catch-up contribution eligibility
Jul 12, 12:16 PMInboundHR Voice AssistantJPM-207499Address ChangeResolved by Agent7:14
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Reviewed emergency contact update process
Jul 12, 11:47 AMChatbotHR ChatbotJPM-202396PTO BalanceResolved by Agent2:49
Email
Provided breakdown of used and pending PTO for current year
Jul 12, 11:19 AMChatbotHR ChatbotJPM-201865Retirement PlanCaller Disconnected1:26
—
Confirmed beneficiary designation update
Jul 12, 11:17 AMInboundHR Voice AssistantJPM-207694Benefits EnrollmentResolved by Agent7:31
—
Explained open enrollment window for medical plans
Jul 12, 11:00 AMChatbotHR ChatbotJPM-208428PTO BalanceResolved by Agent2:22
—
Confirmed PTO balance before vacation request submission
Jul 12, 10:50 AMInboundHR Voice AssistantJPM-207597ImmigrationResolved by Agent4:51
—
Provided contact for immigration specialist
Jul 12, 10:44 AMChatbotHR ChatbotJPM-202947PTO BalanceTransferred to HRBP1:09
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 12, 10:42 AMOutboundHR Outbound VoiceJPM-205381Workday Login IssueKnowledge Gap5:19
—
Helped employee access Workday timesheet submission
Jul 12, 10:38 AMChatbotHR ChatbotJPM-208078Workday Login IssueTransferred to HRBP2:50
Teams
Confirmed Workday SSO outage and provided expected resolution
Page 18 · 50 sessions
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