Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 18, 12:39 AMChatbotHR ChatbotJPM-208450ImmigrationResolved by Agent1:50
—
Walked through I-9 reverification requirements
Jul 17, 11:13 PMOutboundHR Outbound VoiceJPM-204769OtherResolved by Agent6:42
—
Reviewed tuition reimbursement eligibility
Jul 17, 11:10 PMChatbotHR ChatbotJPM-207594Paycheck QuestionResolved by Agent1:16
—
Walked through pay stub line items
Jul 17, 10:56 PMChatbotHR ChatbotJPM-204284Relocation StatusResolved by Agent1:46
—
Provided counselor contact info for relocation questions
Jul 17, 10:43 PMChatbotHR ChatbotJPM-209008Paycheck QuestionResolved by Agent1:10
Email
Explained last paycheck net amount and deductions
Jul 17, 10:26 PMChatbotHR ChatbotJPM-208981PTO BalanceTransferred to HRBP2:11
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 17, 10:03 PMChatbotHR ChatbotJPM-209009Paycheck QuestionResolved by Agent1:25
Email
Clarified one-time bonus payment timing
Jul 17, 9:13 PMChatbotHR ChatbotJPM-204032Relocation StatusTransferred to Benefits2:04
Teams
Provided counselor contact info for relocation questions
Jul 17, 8:55 PMOutboundHR Outbound VoiceJPM-200343Paycheck QuestionResolved by Agent4:00
Email
Explained last paycheck net amount and deductions
Jul 17, 8:15 PMOutboundHR Outbound VoiceJPM-208547Paycheck QuestionTransferred to Benefits4:54
Teams
Confirmed next pay date and direct deposit details
Jul 17, 8:12 PMChatbotHR ChatbotJPM-207955OtherResolved by Agent1:50
—
Reviewed tuition reimbursement eligibility
Jul 17, 8:07 PMInboundHR Voice AssistantJPM-208574Workday Login IssueResolved by Agent3:25
—
Confirmed Workday SSO outage and provided expected resolution
Jul 17, 8:02 PMInboundHR Voice AssistantJPM-202034Paycheck QuestionResolved by Agent4:32
Email
Explained last paycheck net amount and deductions
Jul 17, 8:02 PMChatbotHR ChatbotJPM-205417PTO BalanceResolved by Agent1:18
Email
Explained PTO accrual for new hires in first year
Jul 17, 7:42 PMInboundHR Voice AssistantJPM-206124OtherTransferred to HRBP8:36
Teams
Explained wellness stipend reimbursement process
Jul 17, 7:41 PMInboundHR Voice AssistantJPM-203959Relocation StatusResolved by Agent8:05
—
Provided status update on Cartus relocation case
Jul 17, 7:15 PMInboundHR Voice AssistantJPM-207997Paycheck QuestionTransferred to HRBP4:45
Teams
Clarified one-time bonus payment timing
Jul 17, 7:13 PMChatbotHR ChatbotJPM-201237Manager ApprovalResolved by Agent2:21
Teams
Reviewed steps to escalate a stalled approval
Jul 17, 6:51 PMChatbotHR ChatbotJPM-209461ImmigrationResolved by Agent1:16
—
Confirmed status of permanent residency application
Jul 17, 6:37 PMChatbotHR ChatbotJPM-201780PTO BalanceResolved by Agent1:44
—
Provided breakdown of used and pending PTO for current year
Jul 17, 6:23 PMOutboundHR Outbound VoiceJPM-209079Relocation StatusResolved by Agent8:52
—
Provided counselor contact info for relocation questions
Jul 17, 6:10 PMInboundHR Voice AssistantJPM-206863Workday Login IssueKnowledge Gap3:51
—
Confirmed Workday SSO outage and provided expected resolution
Jul 17, 6:06 PMChatbotHR ChatbotJPM-208078ImmigrationResolved by Agent2:20
—
Provided contact for immigration specialist
Jul 17, 5:51 PMChatbotHR ChatbotJPM-209879Manager ApprovalTransferred to Benefits2:29
Teams
Explained approval workflow for pending PTO request
Jul 17, 5:25 PMChatbotHR ChatbotJPM-204790PTO BalanceResolved by Agent2:18
Email
Explained PTO accrual for new hires in first year
Jul 17, 5:05 PMOutboundHR Outbound VoiceJPM-209614PTO BalanceResolved by Agent3:57
Email
Confirmed PTO balance before vacation request submission
Jul 17, 4:44 PMChatbotHR ChatbotJPM-209696Workday Login IssueTransferred to Benefits2:55
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 17, 3:44 PMChatbotHR ChatbotJPM-201708Benefits EnrollmentTransferred to Benefits2:39
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 17, 3:34 PMChatbotHR ChatbotJPM-209973OtherResolved by Agent2:36
—
Reviewed referral bonus program details
Jul 17, 3:19 PMInboundHR Voice AssistantJPM-206555Relocation StatusTransferred to HRBP3:17
Teams
Provided counselor contact info for relocation questions
Jul 17, 3:18 PMInboundHR Voice AssistantJPM-204695Benefits EnrollmentCaller Disconnected7:01
—
Reviewed dependent coverage rules after life event
Jul 17, 3:05 PMChatbotHR ChatbotJPM-205323Address ChangeResolved by Agent2:35
—
Updated mailing address for tax document delivery
Jul 17, 2:51 PMOutboundHR Outbound VoiceJPM-201792ImmigrationTransferred to Mobility7:35
Teams
Confirmed status of permanent residency application
Jul 17, 2:30 PMChatbotHR ChatbotJPM-209189Paycheck QuestionResolved by Agent1:40
—
Walked through pay stub line items
Jul 17, 1:58 PMInboundHR Voice AssistantJPM-203802Address ChangeResolved by Agent4:10
Email
Reviewed emergency contact update process
Jul 17, 1:32 PMChatbotHR ChatbotJPM-205062Paycheck QuestionResolved by Agent2:49
Email
Confirmed next pay date and direct deposit details
Jul 17, 12:53 PMInboundHR Voice AssistantJPM-201298Manager ApprovalTransferred to Benefits3:31
Teams
Sent manager notification for pending approval
Jul 17, 12:38 PMChatbotHR ChatbotJPM-203614Paycheck QuestionResolved by Agent2:54
—
Explained last paycheck net amount and deductions
Jul 17, 11:59 AMInboundHR Voice AssistantJPM-202124PTO BalanceTransferred to Benefits3:26
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 17, 11:55 AMChatbotHR ChatbotJPM-208363Workday Login IssueResolved by Agent1:43
—
Resolved Workday access issue before payroll cutoff
Jul 17, 11:52 AMOutboundHR Outbound VoiceJPM-209989Paycheck QuestionResolved by Agent4:43
Email
Confirmed next pay date and direct deposit details
Jul 17, 11:36 AMChatbotHR ChatbotJPM-205850Manager ApprovalResolved by Agent1:45
Teams
Explained delegate approval option for absent manager
Jul 17, 11:09 AMInboundHR Voice AssistantJPM-203555Paycheck QuestionTransferred to Benefits5:26
Teams
Explained last paycheck net amount and deductions
Jul 17, 9:47 AMInboundHR Voice AssistantJPM-200846Manager ApprovalTransferred to HRBP6:30
Teams
Confirmed approval escalation path
Jul 17, 9:42 AMChatbotHR ChatbotJPM-203402OtherResolved by Agent2:02
—
Explained remote work guidelines policy
Jul 17, 8:36 AMInboundHR Voice AssistantJPM-204665Benefits EnrollmentResolved by Agent6:09
Email
Confirmed dental and vision benefits coverage and premiums
Jul 17, 8:23 AMChatbotHR ChatbotJPM-206056Manager ApprovalResolved by Agent1:59
Teams
Explained approval workflow for pending PTO request
Jul 17, 8:03 AMOutboundHR Outbound VoiceJPM-200927PTO BalanceResolved by Agent4:42
Email
Confirmed PTO balance before vacation request submission
Jul 17, 7:49 AMOutboundHR Outbound VoiceJPM-203498ImmigrationResolved by Agent6:35
—
Provided contact for immigration specialist
Jul 17, 7:42 AMInboundHR Voice AssistantJPM-203142Benefits EnrollmentResolved by Agent3:44
Email
Confirmed dental and vision benefits coverage and premiums
Page 13 · 50 sessions
PreviousNext