Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 21, 8:44 AMOutboundHR Outbound VoiceJPM-203999Workday Login IssueResolved by Agent4:46
—
Diagnosed multi-factor authentication issue with Workday
Jul 21, 7:04 AMOutboundHR Outbound VoiceJPM-200542PTO BalanceResolved by Agent4:57
Email
Walked employee through PTO carryover policy for end of year
Jul 21, 5:19 AMOutboundHR Outbound VoiceJPM-207070Manager ApprovalTransferred to Mobility4:10
Teams
Sent manager notification for pending approval
Jul 21, 3:52 AMOutboundHR Outbound VoiceJPM-206811Benefits EnrollmentTransferred to HRBP9:15
Teams
Reviewed dependent coverage rules after life event
Jul 21, 3:03 AMOutboundHR Outbound VoiceJPM-207862PTO BalanceResolved by Agent7:11
Email
Explained PTO accrual for new hires in first year
Jul 20, 11:13 PMOutboundHR Outbound VoiceJPM-203278Relocation StatusResolved by Agent6:35
—
Explained gross-up estimate for interstate move
Jul 20, 9:26 PMOutboundHR Outbound VoiceJPM-200392OtherResolved by Agent9:59
—
Reviewed referral bonus program details
Jul 20, 8:30 PMOutboundHR Outbound VoiceJPM-205273Relocation StatusResolved by Agent9:30
—
Provided status update on Cartus relocation case
Jul 20, 7:02 PMOutboundHR Outbound VoiceJPM-201568Retirement PlanResolved by Agent5:38
Email
Explained employer match and vesting schedule
Jul 20, 5:12 PMOutboundHR Outbound VoiceJPM-209467Address ChangeTransferred to HRBP6:34
Teams
Updated mailing address for tax document delivery
Jul 20, 4:20 PMOutboundHR Outbound VoiceJPM-200453PTO BalanceResolved by Agent4:18
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 20, 11:22 AMOutboundHR Outbound VoiceJPM-204037Manager ApprovalResolved by Agent4:47
Teams
Explained approval workflow for pending PTO request
Jul 20, 9:55 AMOutboundHR Outbound VoiceJPM-201381OtherResolved by Agent7:09
—
Walked through commuter benefits enrollment
Jul 20, 4:28 AMOutboundHR Outbound VoiceJPM-205696Benefits EnrollmentTransferred to HRBP6:23
Teams
Explained open enrollment window for medical plans
Jul 20, 4:13 AMOutboundHR Outbound VoiceJPM-208988Relocation StatusResolved by Agent4:54
—
Confirmed housing package cap and temporary lodging end date
Jul 20, 3:15 AMOutboundHR Outbound VoiceJPM-203726PTO BalanceResolved by Agent6:39
Email
Confirmed PTO balance before vacation request submission
Jul 20, 1:04 AMOutboundHR Outbound VoiceJPM-202364PTO BalanceResolved by Agent5:54
Email
Provided breakdown of used and pending PTO for current year
Jul 20, 12:46 AMOutboundHR Outbound VoiceJPM-204091Manager ApprovalResolved by Agent6:46
Teams
Reviewed steps to escalate a stalled approval
Jul 19, 9:40 PMOutboundHR Outbound VoiceJPM-208699Paycheck QuestionTransferred to HRBP4:29
Teams
Confirmed next pay date and direct deposit details
Jul 19, 9:39 PMOutboundHR Outbound VoiceJPM-209770Paycheck QuestionKnowledge Gap9:59
—
Explained last paycheck net amount and deductions
Jul 19, 5:12 PMOutboundHR Outbound VoiceJPM-207930OtherResolved by Agent6:04
—
Explained wellness stipend reimbursement process
Jul 19, 12:47 PMOutboundHR Outbound VoiceJPM-206639Benefits EnrollmentTransferred to Benefits7:23
Teams
Explained open enrollment window for medical plans
Jul 18, 6:51 PMOutboundHR Outbound VoiceJPM-207403Workday Login IssueKnowledge Gap5:55
—
Helped employee access Workday timesheet submission
Jul 18, 6:48 PMOutboundHR Outbound VoiceJPM-209637Retirement PlanResolved by Agent8:42
Email
Walked through rollover options from previous employer
Jul 18, 5:12 PMOutboundHR Outbound VoiceJPM-204804OtherResolved by Agent3:48
—
Walked through commuter benefits enrollment
Jul 18, 5:19 AMOutboundHR Outbound VoiceJPM-208925PTO BalanceResolved by Agent6:54
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 17, 8:22 PMOutboundHR Outbound VoiceJPM-206573Relocation StatusTransferred to Mobility7:03
Teams
Explained gross-up estimate for interstate move
Jul 17, 8:06 PMOutboundHR Outbound VoiceJPM-209060Benefits EnrollmentResolved by Agent7:36
Email
Helped employee compare plan options for upcoming enrollment
Jul 17, 4:50 PMOutboundHR Outbound VoiceJPM-206342PTO BalanceResolved by Agent3:31
Email
Walked employee through PTO carryover policy for end of year
Jul 17, 11:18 AMOutboundHR Outbound VoiceJPM-208530PTO BalanceResolved by Agent7:29
Email
Confirmed PTO balance before vacation request submission
Jul 17, 5:17 AMOutboundHR Outbound VoiceJPM-204114Manager ApprovalResolved by Agent8:42
Teams
Explained approval workflow for pending PTO request
Jul 17, 3:52 AMOutboundHR Outbound VoiceJPM-204211Paycheck QuestionResolved by Agent8:08
—
Explained last paycheck net amount and deductions
Jul 17, 2:08 AMOutboundHR Outbound VoiceJPM-202533PTO BalanceResolved by Agent9:17
Email
Provided breakdown of used and pending PTO for current year
Jul 17, 12:11 AMOutboundHR Outbound VoiceJPM-208538Address ChangeResolved by Agent8:56
Email
Updated mailing address for tax document delivery
Jul 16, 8:36 PMOutboundHR Outbound VoiceJPM-205224PTO BalanceKnowledge Gap7:24
—
Provided breakdown of used and pending PTO for current year
Jul 16, 4:58 PMOutboundHR Outbound VoiceJPM-202821OtherResolved by Agent8:23
—
Walked through commuter benefits enrollment
Jul 16, 4:42 PMOutboundHR Outbound VoiceJPM-201091PTO BalanceResolved by Agent5:23
Email
Walked employee through PTO carryover policy for end of year
Jul 16, 1:23 PMOutboundHR Outbound VoiceJPM-207652OtherResolved by Agent8:38
—
Walked through commuter benefits enrollment
Jul 16, 10:33 AMOutboundHR Outbound VoiceJPM-209235Paycheck QuestionResolved by Agent8:23
Email
Explained last paycheck net amount and deductions
Jul 16, 9:30 AMOutboundHR Outbound VoiceJPM-206430Benefits EnrollmentTransferred to Mobility5:32
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 16, 7:17 AMOutboundHR Outbound VoiceJPM-209210Benefits EnrollmentResolved by Agent5:11
Email
Helped employee compare plan options for upcoming enrollment
Jul 16, 6:17 AMOutboundHR Outbound VoiceJPM-209849OtherResolved by Agent5:44
—
Explained remote work guidelines policy
Jul 16, 5:56 AMOutboundHR Outbound VoiceJPM-204507PTO BalanceResolved by Agent6:49
Email
Walked employee through PTO carryover policy for end of year
Jul 15, 11:39 PMOutboundHR Outbound VoiceJPM-203936PTO BalanceResolved by Agent9:02
Email
Confirmed PTO balance before vacation request submission
Jul 15, 8:17 PMOutboundHR Outbound VoiceJPM-207814Address ChangeResolved by Agent7:09
Email
Updated mailing address for tax document delivery
Jul 15, 1:34 PMOutboundHR Outbound VoiceJPM-206985PTO BalanceResolved by Agent9:57
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 15, 10:34 AMOutboundHR Outbound VoiceJPM-207418Address ChangeTransferred to Benefits7:28
Teams
Updated address in Workday after relocation
Jul 15, 9:48 AMOutboundHR Outbound VoiceJPM-204926Paycheck QuestionKnowledge Gap6:32
—
Walked through pay stub line items
Jul 15, 8:12 AMOutboundHR Outbound VoiceJPM-205893Address ChangeTransferred to Mobility3:30
Teams
Reviewed emergency contact update process
Jul 15, 6:40 AMOutboundHR Outbound VoiceJPM-204769OtherResolved by Agent6:42
—
Reviewed tuition reimbursement eligibility
Page 2 · 50 sessions
PreviousNext