Sessions
Most recent 50 agent sessions in this period
| Time | Channel | Agent | Employee | Topic | Outcome | Duration | Actions | Summary |
|---|---|---|---|---|---|---|---|---|
| Jul 2, 11:35 AM | Inbound | HR Voice Assistant | JPM-201843 | Benefits Enrollment | Resolved by Agent | 5:11 | Email | Helped employee compare plan options for upcoming enrollment |
| Jul 2, 7:51 AM | Inbound | HR Voice Assistant | JPM-206150 | Other | Knowledge Gap | 6:13 | — | Reviewed referral bonus program details |
| Jul 2, 5:50 AM | Inbound | HR Voice Assistant | JPM-207939 | Paycheck Question | Transferred to HRBP | 6:39 | Teams | Clarified tax withholding change after recent move |
| Jul 2, 5:40 AM | Inbound | HR Voice Assistant | JPM-200274 | Paycheck Question | Transferred to Benefits | 5:10 | Teams | Clarified tax withholding change after recent move |
| Jul 2, 4:39 AM | Inbound | HR Voice Assistant | JPM-208894 | Workday Login Issue | Transferred to HRBP | 8:14 | Teams | Helped employee access Workday timesheet submission |
| Jul 2, 3:12 AM | Inbound | HR Voice Assistant | JPM-202538 | PTO Balance | Transferred to Benefits | 5:37 | Teams | Explained PTO accrual for new hires in first year |
| Jul 1, 11:59 PM | Inbound | HR Voice Assistant | JPM-203641 | Retirement Plan | Transferred to Mobility | 6:59 | Teams | Reviewed catch-up contribution eligibility |
| Jul 1, 8:25 PM | Inbound | HR Voice Assistant | JPM-208084 | PTO Balance | Knowledge Gap | 3:49 | — | Walked employee through PTO carryover policy for end of year |
| Jul 1, 8:09 PM | Inbound | HR Voice Assistant | JPM-206833 | Other | Resolved by Agent | 6:45 | — | Explained remote work guidelines policy |
| Jul 1, 7:47 PM | Inbound | HR Voice Assistant | JPM-202781 | PTO Balance | Resolved by Agent | 5:07 | Email | Walked employee through PTO carryover policy for end of year |
| Jul 1, 7:41 PM | Inbound | HR Voice Assistant | JPM-205780 | Other | Resolved by Agent | 4:53 | — | Walked through commuter benefits enrollment |
| Jul 1, 6:46 PM | Inbound | HR Voice Assistant | JPM-205740 | Immigration | Resolved by Agent | 6:30 | — | Walked through I-9 reverification requirements |
| Jul 1, 4:46 PM | Inbound | HR Voice Assistant | JPM-201099 | Immigration | Resolved by Agent | 7:52 | — | Discussed sponsorship paperwork deadline |
| Jul 1, 2:10 PM | Inbound | HR Voice Assistant | JPM-206827 | Benefits Enrollment | Resolved by Agent | 6:33 | Email | Reviewed dependent coverage rules after life event |
| Jul 1, 1:51 PM | Inbound | HR Voice Assistant | JPM-203145 | Immigration | Resolved by Agent | 8:37 | — | Explained sponsorship process and immigration team handoff |
| Jul 1, 1:48 PM | Inbound | HR Voice Assistant | JPM-203963 | Relocation Status | Resolved by Agent | 7:18 | — | Confirmed housing package cap and temporary lodging end date |
| Jul 1, 1:15 PM | Inbound | HR Voice Assistant | JPM-204242 | Benefits Enrollment | Resolved by Agent | 7:38 | — | Helped employee compare plan options for upcoming enrollment |
| Jul 1, 12:06 PM | Inbound | HR Voice Assistant | JPM-202139 | Paycheck Question | Transferred to HRBP | 8:57 | Teams | Clarified one-time bonus payment timing |
| Jul 1, 5:10 AM | Inbound | HR Voice Assistant | JPM-207368 | Address Change | Resolved by Agent | 4:48 | Email | Reviewed emergency contact update process |
| Jul 1, 3:31 AM | Inbound | HR Voice Assistant | JPM-201398 | PTO Balance | Resolved by Agent | 5:32 | Email | Confirmed remaining PTO days and explained accrual schedule |
| Jul 1, 12:14 AM | Inbound | HR Voice Assistant | JPM-207169 | PTO Balance | Resolved by Agent | 8:03 | Email | Confirmed remaining PTO days and explained accrual schedule |
| Jun 30, 10:01 PM | Inbound | HR Voice Assistant | JPM-205120 | PTO Balance | Resolved by Agent | 8:42 | Email | Explained PTO accrual for new hires in first year |
| Jun 30, 3:24 PM | Inbound | HR Voice Assistant | JPM-203719 | Paycheck Question | Transferred to Mobility | 5:05 | Teams | Clarified one-time bonus payment timing |
| Jun 30, 9:16 AM | Inbound | HR Voice Assistant | JPM-200441 | Address Change | Resolved by Agent | 4:30 | Email | Updated mailing address for tax document delivery |
| Jun 30, 8:59 AM | Inbound | HR Voice Assistant | JPM-207130 | PTO Balance | Resolved by Agent | 6:02 | Email | Walked employee through PTO carryover policy for end of year |
| Jun 30, 5:06 AM | Inbound | HR Voice Assistant | JPM-205564 | Benefits Enrollment | Resolved by Agent | 3:53 | Email | Compared PPO and HDHP plan tiers for employee |
| Jun 30, 3:47 AM | Inbound | HR Voice Assistant | JPM-203274 | Relocation Status | Resolved by Agent | 5:49 | — | Reviewed timing of household goods shipment |
| Jun 30, 1:50 AM | Inbound | HR Voice Assistant | JPM-200476 | PTO Balance | Resolved by Agent | 3:14 | — | Confirmed PTO balance before vacation request submission |
| Jun 29, 11:58 PM | Inbound | HR Voice Assistant | JPM-209439 | PTO Balance | Resolved by Agent | 4:58 | Email | Explained PTO accrual for new hires in first year |
| Jun 29, 11:43 PM | Inbound | HR Voice Assistant | JPM-206203 | Address Change | Resolved by Agent | 8:56 | — | Updated address in Workday after relocation |
| Jun 29, 9:35 PM | Inbound | HR Voice Assistant | JPM-206097 | Retirement Plan | Knowledge Gap | 7:44 | — | Explained employer match and vesting schedule |
| Jun 29, 9:14 PM | Inbound | HR Voice Assistant | JPM-208360 | Workday Login Issue | Resolved by Agent | 4:01 | — | Diagnosed multi-factor authentication issue with Workday |
| Jun 29, 12:42 PM | Inbound | HR Voice Assistant | JPM-209550 | Manager Approval | Caller Disconnected | 7:18 | — | Reviewed steps to escalate a stalled approval |
Page 11 · 33 sessions