Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 6:07 PMInboundHR Voice AssistantJPM-202209Workday Login IssueTransferred to HRBP7:43
Teams
Helped employee access Workday timesheet submission
Jul 24, 4:41 PMInboundHR Voice AssistantJPM-207658OtherTransferred to HRBP7:08
Teams
Reviewed referral bonus program details
Jul 23, 4:39 AMInboundHR Voice AssistantJPM-200098Workday Login IssueTransferred to HRBP6:44
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 22, 1:43 PMInboundHR Voice AssistantJPM-205318Paycheck QuestionTransferred to HRBP4:40
Teams
Clarified tax withholding change after recent move
Jul 21, 6:48 AMInboundHR Voice AssistantJPM-209276OtherTransferred to HRBP3:39
Teams
Reviewed referral bonus program details
Jul 20, 2:18 PMInboundHR Voice AssistantJPM-205718ImmigrationTransferred to HRBP7:17
Teams
Walked through I-9 reverification requirements
Jul 17, 5:41 AMInboundHR Voice AssistantJPM-209773Retirement PlanTransferred to HRBP8:23
Teams
Explained employer match and vesting schedule
Jul 17, 5:37 AMInboundHR Voice AssistantJPM-202758OtherTransferred to HRBP4:13
Teams
Reviewed referral bonus program details
Jul 16, 9:53 AMInboundHR Voice AssistantJPM-207267PTO BalanceTransferred to HRBP5:10
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 15, 1:36 PMInboundHR Voice AssistantJPM-204710Relocation StatusTransferred to HRBP3:42
Teams
Confirmed housing package cap and temporary lodging end date
Jul 15, 3:11 AMInboundHR Voice AssistantJPM-206124OtherTransferred to HRBP8:36
Teams
Explained wellness stipend reimbursement process
Jul 15, 2:44 AMInboundHR Voice AssistantJPM-207997Paycheck QuestionTransferred to HRBP4:45
Teams
Clarified one-time bonus payment timing
Jul 14, 10:48 PMInboundHR Voice AssistantJPM-206555Relocation StatusTransferred to HRBP3:17
Teams
Provided counselor contact info for relocation questions
Jul 14, 5:16 PMInboundHR Voice AssistantJPM-200846Manager ApprovalTransferred to HRBP6:30
Teams
Confirmed approval escalation path
Jul 14, 4:18 AMInboundHR Voice AssistantJPM-207986Paycheck QuestionTransferred to HRBP5:12
Teams
Explained last paycheck net amount and deductions
Jul 13, 6:23 PMInboundHR Voice AssistantJPM-201293Paycheck QuestionTransferred to HRBP6:28
Teams
Walked through pay stub line items
Jul 11, 4:17 PMInboundHR Voice AssistantJPM-203619Manager ApprovalTransferred to HRBP5:57
Teams
Confirmed approval escalation path
Jul 10, 7:50 AMInboundHR Voice AssistantJPM-206223Workday Login IssueTransferred to HRBP4:21
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 9, 10:04 PMInboundHR Voice AssistantJPM-202156Benefits EnrollmentTransferred to HRBP7:35
Teams
Helped employee compare plan options for upcoming enrollment
Jul 9, 7:29 AMInboundHR Voice AssistantJPM-203904ImmigrationTransferred to HRBP8:53
Teams
Provided contact for immigration specialist
Jul 8, 10:32 AMInboundHR Voice AssistantJPM-204099ImmigrationTransferred to HRBP3:00
Teams
Confirmed status of permanent residency application
Jul 8, 12:18 AMInboundHR Voice AssistantJPM-206372Manager ApprovalTransferred to HRBP5:23
Teams
Sent manager notification for pending approval
Jul 5, 7:57 PMInboundHR Voice AssistantJPM-200096Benefits EnrollmentTransferred to HRBP4:48
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 4, 5:16 PMInboundHR Voice AssistantJPM-205025OtherTransferred to HRBP5:27
Teams
Reviewed tuition reimbursement eligibility
Jul 3, 9:07 AMInboundHR Voice AssistantJPM-207057Workday Login IssueTransferred to HRBP4:28
Teams
Resolved Workday access issue before payroll cutoff
Jul 3, 8:23 AMInboundHR Voice AssistantJPM-200279Manager ApprovalTransferred to HRBP5:12
Teams
Explained delegate approval option for absent manager
Jul 3, 4:25 AMInboundHR Voice AssistantJPM-205555Paycheck QuestionTransferred to HRBP5:37
Teams
Walked through pay stub line items
Jul 1, 5:24 PMInboundHR Voice AssistantJPM-202056Manager ApprovalTransferred to HRBP3:01
Teams
Reviewed steps to escalate a stalled approval
Jun 30, 8:24 PMInboundHR Voice AssistantJPM-209622Relocation StatusTransferred to HRBP5:38
Teams
Provided status update on Cartus relocation case
Jun 30, 3:30 AMInboundHR Voice AssistantJPM-205078ImmigrationTransferred to HRBP3:25
Teams
Confirmed status of permanent residency application
Jun 29, 2:24 PMInboundHR Voice AssistantJPM-207939Paycheck QuestionTransferred to HRBP6:39
Teams
Clarified tax withholding change after recent move
Jun 29, 1:12 PMInboundHR Voice AssistantJPM-208894Workday Login IssueTransferred to HRBP8:14
Teams
Helped employee access Workday timesheet submission
Jun 28, 8:40 PMInboundHR Voice AssistantJPM-202139Paycheck QuestionTransferred to HRBP8:57
Teams
Clarified one-time bonus payment timing
Page 1 · 33 sessions