Agent Performance

Per-agent breakdown across channels — the wedge vs. ServiceNow & Workday analytics.

Last 7 daysLast 30 daysLast 90 days
AgentChannelSessionsResolution %Transfer %Avg DurationEmailsTeamsTop Topics14-day Trend
HR ChatbotChatbot19274%17%1:507142
PTO BalanceBenefits EnrollmentRelocation Status
HR Voice AssistantInbound Calls14375%14%6:054826
PTO BalancePaycheck QuestionBenefits Enrollment
HR Outbound VoiceOutbound Callbacks7070%21%6:442221
PTO BalanceOtherManager Approval