Agent Performance

Per-agent breakdown across channels — the wedge vs. ServiceNow & Workday analytics.

Last 7 daysLast 30 daysLast 90 days
AgentChannelSessionsResolution %Transfer %Avg DurationEmailsTeamsTop Topics14-day Trend
HR ChatbotChatbot77674%16%1:54265170
PTO BalanceBenefits EnrollmentOther
HR Voice AssistantInbound Calls53373%16%6:01176110
PTO BalanceOtherPaycheck Question
HR Outbound VoiceOutbound Callbacks23572%17%6:378658
PTO BalanceRelocation StatusOther