Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 12, 10:43 PMChatbotHR ChatbotJPM-204442Benefits EnrollmentTransferred to HRBP1:09
Teams
Reviewed dependent coverage rules after life event
Jul 12, 11:52 AMOutboundHR Outbound VoiceJPM-208277Benefits EnrollmentTransferred to HRBP7:50
Teams
Compared PPO and HDHP plan tiers for employee
Jul 11, 4:15 PMInboundHR Voice AssistantJPM-203619Manager ApprovalTransferred to HRBP5:57
Teams
Confirmed approval escalation path
Jul 11, 2:28 PMChatbotHR ChatbotJPM-202383Benefits EnrollmentTransferred to HRBP0:48
Teams
Reviewed dependent coverage rules after life event
Jul 11, 8:24 AMChatbotHR ChatbotJPM-207690Paycheck QuestionTransferred to HRBP1:12
Teams
Clarified one-time bonus payment timing
Jul 10, 3:03 PMChatbotHR ChatbotJPM-200416OtherTransferred to HRBP2:53
Teams
Reviewed tuition reimbursement eligibility
Jul 10, 7:48 AMInboundHR Voice AssistantJPM-206223Workday Login IssueTransferred to HRBP4:21
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 9, 10:03 PMInboundHR Voice AssistantJPM-202156Benefits EnrollmentTransferred to HRBP7:35
Teams
Helped employee compare plan options for upcoming enrollment
Jul 9, 7:12 PMChatbotHR ChatbotJPM-201001Workday Login IssueTransferred to HRBP1:58
Teams
Resolved Workday access issue before payroll cutoff
Jul 9, 12:42 PMChatbotHR ChatbotJPM-202947PTO BalanceTransferred to HRBP1:09
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 9, 12:36 PMChatbotHR ChatbotJPM-208078Workday Login IssueTransferred to HRBP2:50
Teams
Confirmed Workday SSO outage and provided expected resolution
Jul 9, 7:27 AMInboundHR Voice AssistantJPM-203904ImmigrationTransferred to HRBP8:53
Teams
Provided contact for immigration specialist
Jul 8, 10:30 AMInboundHR Voice AssistantJPM-204099ImmigrationTransferred to HRBP3:00
Teams
Confirmed status of permanent residency application
Jul 8, 5:06 AMOutboundHR Outbound VoiceJPM-202057Benefits EnrollmentTransferred to HRBP8:51
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 8, 2:51 AMChatbotHR ChatbotJPM-203633Benefits EnrollmentTransferred to HRBP1:38
Teams
Reviewed dependent coverage rules after life event
Jul 8, 12:16 AMInboundHR Voice AssistantJPM-206372Manager ApprovalTransferred to HRBP5:23
Teams
Sent manager notification for pending approval
Jul 7, 6:52 PMChatbotHR ChatbotJPM-205512Retirement PlanTransferred to HRBP1:08
Teams
Confirmed beneficiary designation update
Jul 7, 2:43 PMOutboundHR Outbound VoiceJPM-208305Retirement PlanTransferred to HRBP7:36
Teams
Confirmed beneficiary designation update
Jul 7, 12:17 PMOutboundHR Outbound VoiceJPM-207818Retirement PlanTransferred to HRBP5:30
Teams
Walked through rollover options from previous employer
Jul 7, 4:41 AMOutboundHR Outbound VoiceJPM-202493Paycheck QuestionTransferred to HRBP6:08
Teams
Clarified one-time bonus payment timing
Jul 5, 7:56 PMInboundHR Voice AssistantJPM-200096Benefits EnrollmentTransferred to HRBP4:48
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 5, 12:24 PMOutboundHR Outbound VoiceJPM-207861Relocation StatusTransferred to HRBP9:25
Teams
Provided counselor contact info for relocation questions
Jul 5, 6:45 AMOutboundHR Outbound VoiceJPM-202919Paycheck QuestionTransferred to HRBP5:26
Teams
Walked through pay stub line items
Jul 4, 5:14 PMInboundHR Voice AssistantJPM-205025OtherTransferred to HRBP5:27
Teams
Reviewed tuition reimbursement eligibility
Jul 3, 3:21 PMChatbotHR ChatbotJPM-206616Benefits EnrollmentTransferred to HRBP1:30
Teams
Reviewed dependent coverage rules after life event
Jul 3, 12:05 PMChatbotHR ChatbotJPM-205690PTO BalanceTransferred to HRBP2:27
Teams
Explained PTO accrual for new hires in first year
Jul 3, 9:05 AMInboundHR Voice AssistantJPM-207057Workday Login IssueTransferred to HRBP4:28
Teams
Resolved Workday access issue before payroll cutoff
Jul 3, 8:21 AMInboundHR Voice AssistantJPM-200279Manager ApprovalTransferred to HRBP5:12
Teams
Explained delegate approval option for absent manager
Jul 3, 4:24 AMInboundHR Voice AssistantJPM-205555Paycheck QuestionTransferred to HRBP5:37
Teams
Walked through pay stub line items
Jul 2, 12:15 PMChatbotHR ChatbotJPM-207307OtherTransferred to HRBP2:16
Teams
Reviewed referral bonus program details
Jul 2, 12:06 PMOutboundHR Outbound VoiceJPM-206705Manager ApprovalTransferred to HRBP4:44
Teams
Confirmed approval escalation path
Jul 2, 12:05 PMChatbotHR ChatbotJPM-205021PTO BalanceTransferred to HRBP1:06
Teams
Explained PTO accrual for new hires in first year
Jul 2, 2:07 AMChatbotHR ChatbotJPM-202448OtherTransferred to HRBP1:31
Teams
Reviewed referral bonus program details
Jul 1, 5:22 PMInboundHR Voice AssistantJPM-202056Manager ApprovalTransferred to HRBP3:01
Teams
Reviewed steps to escalate a stalled approval
Jul 1, 4:16 PMChatbotHR ChatbotJPM-206030Relocation StatusTransferred to HRBP2:40
Teams
Reviewed timing of household goods shipment
Jul 1, 12:17 PMChatbotHR ChatbotJPM-207158Workday Login IssueTransferred to HRBP1:29
Teams
Resolved Workday access issue before payroll cutoff
Jun 30, 8:22 PMInboundHR Voice AssistantJPM-209622Relocation StatusTransferred to HRBP5:38
Teams
Provided status update on Cartus relocation case
Jun 30, 3:29 AMInboundHR Voice AssistantJPM-205078ImmigrationTransferred to HRBP3:25
Teams
Confirmed status of permanent residency application
Jun 30, 1:17 AMChatbotHR ChatbotJPM-204782Manager ApprovalTransferred to HRBP2:36
Teams
Sent manager notification for pending approval
Jun 29, 8:42 PMChatbotHR ChatbotJPM-204557PTO BalanceTransferred to HRBP2:54
Teams
Confirmed remaining PTO days and explained accrual schedule
Jun 29, 2:27 PMChatbotHR ChatbotJPM-205338ImmigrationTransferred to HRBP2:36
Teams
Walked through I-9 reverification requirements
Jun 29, 2:22 PMInboundHR Voice AssistantJPM-207939Paycheck QuestionTransferred to HRBP6:39
Teams
Clarified tax withholding change after recent move
Jun 29, 1:11 PMInboundHR Voice AssistantJPM-208894Workday Login IssueTransferred to HRBP8:14
Teams
Helped employee access Workday timesheet submission
Jun 29, 4:08 AMOutboundHR Outbound VoiceJPM-200618Address ChangeTransferred to HRBP7:46
Teams
Reviewed emergency contact update process
Jun 28, 8:38 PMInboundHR Voice AssistantJPM-202139Paycheck QuestionTransferred to HRBP8:57
Teams
Clarified one-time bonus payment timing
Jun 28, 5:51 AMChatbotHR ChatbotJPM-208272Paycheck QuestionTransferred to HRBP1:28
Teams
Walked through pay stub line items
Jun 27, 2:39 PMChatbotHR ChatbotJPM-207712Relocation StatusTransferred to HRBP2:05
Teams
Confirmed housing package cap and temporary lodging end date
Page 2 · 47 sessions
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