Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 9, 10:26 PMChatbotHR ChatbotJPM-203748Manager ApprovalTransferred to Benefits1:30
Teams
Reviewed steps to escalate a stalled approval
Jul 9, 5:57 PMInboundHR Voice AssistantJPM-208688OtherTransferred to Benefits4:29
Teams
Reviewed referral bonus program details
Jul 9, 6:50 AMInboundHR Voice AssistantJPM-206570PTO BalanceTransferred to Benefits7:59
Teams
Walked employee through PTO carryover policy for end of year
Jul 8, 9:17 PMInboundHR Voice AssistantJPM-208854Paycheck QuestionTransferred to Benefits6:55
Teams
Walked through pay stub line items
Jul 8, 7:36 PMChatbotHR ChatbotJPM-207456Benefits EnrollmentTransferred to Benefits2:52
Teams
Reviewed dependent coverage rules after life event
Jul 8, 5:34 PMInboundHR Voice AssistantJPM-208407PTO BalanceTransferred to Benefits6:42
Teams
Provided breakdown of used and pending PTO for current year
Jul 8, 4:14 PMInboundHR Voice AssistantJPM-200397Benefits EnrollmentTransferred to Benefits5:38
Teams
Explained open enrollment window for medical plans
Jul 7, 11:28 PMOutboundHR Outbound VoiceJPM-208400Relocation StatusTransferred to Benefits3:51
Teams
Provided counselor contact info for relocation questions
Jul 7, 7:53 PMChatbotHR ChatbotJPM-205981PTO BalanceTransferred to Benefits1:09
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 7, 7:42 PMInboundHR Voice AssistantJPM-207769Benefits EnrollmentTransferred to Benefits5:37
Teams
Reviewed dependent coverage rules after life event
Jul 7, 5:57 PMInboundHR Voice AssistantJPM-204003Benefits EnrollmentTransferred to Benefits8:07
Teams
Explained open enrollment window for medical plans
Jul 7, 4:24 PMInboundHR Voice AssistantJPM-200217Address ChangeTransferred to Benefits5:08
Teams
Walked through Workday personal information edit flow
Jul 7, 3:26 PMInboundHR Voice AssistantJPM-206635PTO BalanceTransferred to Benefits5:30
Teams
Provided breakdown of used and pending PTO for current year
Jul 6, 8:50 PMChatbotHR ChatbotJPM-207011PTO BalanceTransferred to Benefits1:28
Teams
Provided breakdown of used and pending PTO for current year
Jul 6, 10:01 AMInboundHR Voice AssistantJPM-204647Address ChangeTransferred to Benefits5:34
Teams
Reviewed emergency contact update process
Jul 6, 12:44 AMChatbotHR ChatbotJPM-205768PTO BalanceTransferred to Benefits2:49
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 5, 11:07 PMChatbotHR ChatbotJPM-204195Benefits EnrollmentTransferred to Benefits1:10
Teams
Explained open enrollment window for medical plans
Jul 5, 10:37 PMOutboundHR Outbound VoiceJPM-209474Retirement PlanTransferred to Benefits6:02
Teams
Explained employer match and vesting schedule
Jul 5, 4:09 PMChatbotHR ChatbotJPM-206313Relocation StatusTransferred to Benefits0:57
Teams
Reviewed timing of household goods shipment
Jul 5, 8:44 AMInboundHR Voice AssistantJPM-205109Workday Login IssueTransferred to Benefits7:00
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 4, 6:59 PMInboundHR Voice AssistantJPM-200196PTO BalanceTransferred to Benefits3:41
Teams
Provided breakdown of used and pending PTO for current year
Jul 4, 6:06 AMInboundHR Voice AssistantJPM-207647Benefits EnrollmentTransferred to Benefits3:42
Teams
Reviewed dependent coverage rules after life event
Jul 3, 10:29 PMChatbotHR ChatbotJPM-205935Relocation StatusTransferred to Benefits2:03
Teams
Confirmed housing package cap and temporary lodging end date
Jul 3, 4:40 PMChatbotHR ChatbotJPM-201107Relocation StatusTransferred to Benefits2:22
Teams
Confirmed housing package cap and temporary lodging end date
Jul 1, 6:11 PMInboundHR Voice AssistantJPM-202528ImmigrationTransferred to Benefits5:32
Teams
Walked through I-9 reverification requirements
Jul 1, 7:42 AMChatbotHR ChatbotJPM-207794Retirement PlanTransferred to Benefits1:43
Teams
Confirmed beneficiary designation update
Jun 30, 11:04 PMChatbotHR ChatbotJPM-200223PTO BalanceTransferred to Benefits2:50
Teams
Confirmed remaining PTO days and explained accrual schedule
Jun 30, 7:39 PMChatbotHR ChatbotJPM-207052PTO BalanceTransferred to Benefits2:41
Teams
Walked employee through PTO carryover policy for end of year
Jun 30, 3:03 PMInboundHR Voice AssistantJPM-203417OtherTransferred to Benefits7:10
Teams
Explained remote work guidelines policy
Jun 30, 2:10 PMChatbotHR ChatbotJPM-208163Address ChangeTransferred to Benefits0:49
Teams
Updated address in Workday after relocation
Jun 30, 9:38 AMChatbotHR ChatbotJPM-205154Address ChangeTransferred to Benefits1:56
Teams
Updated mailing address for tax document delivery
Jun 30, 7:36 AMInboundHR Voice AssistantJPM-207372Paycheck QuestionTransferred to Benefits8:52
Teams
Walked through pay stub line items
Jun 30, 6:46 AMChatbotHR ChatbotJPM-208095Workday Login IssueTransferred to Benefits2:41
Teams
Helped employee access Workday timesheet submission
Jun 29, 2:16 PMInboundHR Voice AssistantJPM-200274Paycheck QuestionTransferred to Benefits5:10
Teams
Clarified tax withholding change after recent move
Jun 29, 12:55 PMChatbotHR ChatbotJPM-200073Paycheck QuestionTransferred to Benefits1:52
Teams
Explained last paycheck net amount and deductions
Jun 29, 11:48 AMInboundHR Voice AssistantJPM-202538PTO BalanceTransferred to Benefits5:37
Teams
Explained PTO accrual for new hires in first year
Jun 29, 2:24 AMChatbotHR ChatbotJPM-204716Workday Login IssueTransferred to Benefits1:06
Teams
Confirmed Workday SSO outage and provided expected resolution
Jun 28, 6:11 AMChatbotHR ChatbotJPM-203874Manager ApprovalTransferred to Benefits2:54
Teams
Explained approval workflow for pending PTO request
Jun 27, 2:45 PMChatbotHR ChatbotJPM-202494PTO BalanceTransferred to Benefits1:43
Teams
Explained PTO accrual for new hires in first year
Jun 27, 12:47 PMChatbotHR ChatbotJPM-204755PTO BalanceTransferred to Benefits0:47
Teams
Provided breakdown of used and pending PTO for current year
Page 2 · 40 sessions
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