Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 21, 4:14 AMChatbotHR ChatbotJPM-205565Benefits EnrollmentResolved by Agent2:25
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Explained open enrollment window for medical plans
Jul 21, 2:21 AMOutboundHR Outbound VoiceJPM-207930OtherResolved by Agent6:04
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Explained wellness stipend reimbursement process
Jul 21, 1:14 AMChatbotHR ChatbotJPM-205960Address ChangeResolved by Agent1:07
Email
Walked through Workday personal information edit flow
Jul 20, 5:02 PMChatbotHR ChatbotJPM-208078Retirement PlanResolved by Agent2:44
Email
Explained employer match and vesting schedule
Jul 20, 4:37 PMChatbotHR ChatbotJPM-204193Benefits EnrollmentResolved by Agent0:46
Email
Helped employee compare plan options for upcoming enrollment
Jul 20, 12:33 PMChatbotHR ChatbotJPM-204079Benefits EnrollmentResolved by Agent2:13
Email
Reviewed dependent coverage rules after life event
Jul 20, 12:03 PMInboundHR Voice AssistantJPM-205834Relocation StatusResolved by Agent7:34
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Confirmed housing package cap and temporary lodging end date
Jul 20, 8:57 AMChatbotHR ChatbotJPM-207898Address ChangeResolved by Agent1:07
Email
Walked through Workday personal information edit flow
Jul 20, 8:55 AMChatbotHR ChatbotJPM-205743Paycheck QuestionResolved by Agent1:49
Email
Walked through pay stub line items
Jul 20, 8:53 AMInboundHR Voice AssistantJPM-208076Workday Login IssueResolved by Agent6:18
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Helped employee access Workday timesheet submission
Jul 20, 7:38 AMChatbotHR ChatbotJPM-201529Benefits EnrollmentResolved by Agent1:28
Email
Confirmed dental and vision benefits coverage and premiums
Jul 20, 3:57 AMOutboundHR Outbound VoiceJPM-209637Retirement PlanResolved by Agent8:42
Email
Walked through rollover options from previous employer
Jul 20, 3:29 AMInboundHR Voice AssistantJPM-200829Benefits EnrollmentResolved by Agent8:38
Email
Explained open enrollment window for medical plans
Jul 20, 3:11 AMInboundHR Voice AssistantJPM-203801PTO BalanceResolved by Agent5:57
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 20, 2:21 AMOutboundHR Outbound VoiceJPM-204804OtherResolved by Agent3:48
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Walked through commuter benefits enrollment
Jul 20, 1:17 AMChatbotHR ChatbotJPM-209824PTO BalanceResolved by Agent0:51
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Confirmed remaining PTO days and explained accrual schedule
Jul 20, 12:25 AMInboundHR Voice AssistantJPM-205726ImmigrationResolved by Agent3:54
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Discussed sponsorship paperwork deadline
Jul 19, 10:21 PMInboundHR Voice AssistantJPM-206118Relocation StatusResolved by Agent7:46
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Provided status update on Cartus relocation case
Jul 19, 6:34 PMInboundHR Voice AssistantJPM-201281Relocation StatusResolved by Agent5:59
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Provided counselor contact info for relocation questions
Jul 19, 6:02 PMChatbotHR ChatbotJPM-200584Paycheck QuestionResolved by Agent2:40
Email
Clarified one-time bonus payment timing
Jul 19, 5:21 PMInboundHR Voice AssistantJPM-200381OtherResolved by Agent7:30
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Explained wellness stipend reimbursement process
Jul 19, 5:11 PMChatbotHR ChatbotJPM-200780Benefits EnrollmentResolved by Agent2:11
Email
Compared PPO and HDHP plan tiers for employee
Jul 19, 4:44 PMChatbotHR ChatbotJPM-209896OtherResolved by Agent2:43
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Reviewed referral bonus program details
Jul 19, 4:26 PMChatbotHR ChatbotJPM-206664PTO BalanceResolved by Agent1:35
Email
Explained PTO accrual for new hires in first year
Jul 19, 2:40 PMInboundHR Voice AssistantJPM-200610OtherResolved by Agent5:46
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Explained wellness stipend reimbursement process
Jul 19, 2:27 PMOutboundHR Outbound VoiceJPM-208925PTO BalanceResolved by Agent6:54
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 19, 9:34 AMInboundHR Voice AssistantJPM-201605Benefits EnrollmentResolved by Agent6:04
Email
Confirmed dental and vision benefits coverage and premiums
Jul 19, 8:07 AMInboundHR Voice AssistantJPM-209725Workday Login IssueResolved by Agent5:03
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Resolved Workday access issue before payroll cutoff
Jul 19, 6:17 AMChatbotHR ChatbotJPM-201589OtherResolved by Agent1:57
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Explained wellness stipend reimbursement process
Jul 19, 5:15 AMOutboundHR Outbound VoiceJPM-209060Benefits EnrollmentResolved by Agent7:36
Email
Helped employee compare plan options for upcoming enrollment
Jul 19, 4:23 AMChatbotHR ChatbotJPM-209833Relocation StatusResolved by Agent1:12
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Confirmed housing package cap and temporary lodging end date
Jul 19, 1:59 AMOutboundHR Outbound VoiceJPM-206342PTO BalanceResolved by Agent3:31
Email
Walked employee through PTO carryover policy for end of year
Jul 19, 1:26 AMChatbotHR ChatbotJPM-200031PTO BalanceResolved by Agent1:59
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Explained PTO accrual for new hires in first year
Jul 19, 12:17 AMChatbotHR ChatbotJPM-200725PTO BalanceResolved by Agent2:14
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Explained PTO accrual for new hires in first year
Jul 18, 11:31 PMInboundHR Voice AssistantJPM-203389PTO BalanceResolved by Agent6:50
Email
Confirmed PTO balance before vacation request submission
Jul 18, 10:43 PMInboundHR Voice AssistantJPM-202197Paycheck QuestionResolved by Agent8:55
Email
Clarified tax withholding change after recent move
Jul 18, 10:34 PMChatbotHR ChatbotJPM-207260Relocation StatusResolved by Agent1:47
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Explained gross-up estimate for interstate move
Jul 18, 10:00 PMChatbotHR ChatbotJPM-206080PTO BalanceResolved by Agent1:29
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Provided breakdown of used and pending PTO for current year
Jul 18, 9:19 PMChatbotHR ChatbotJPM-207317ImmigrationResolved by Agent1:56
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Walked through I-9 reverification requirements
Jul 18, 8:45 PMInboundHR Voice AssistantJPM-204016Paycheck QuestionResolved by Agent3:28
Email
Confirmed next pay date and direct deposit details
Jul 18, 8:40 PMInboundHR Voice AssistantJPM-204872Paycheck QuestionResolved by Agent4:40
Email
Explained last paycheck net amount and deductions
Jul 18, 8:27 PMOutboundHR Outbound VoiceJPM-208530PTO BalanceResolved by Agent7:29
Email
Confirmed PTO balance before vacation request submission
Jul 18, 8:04 PMInboundHR Voice AssistantJPM-203909Relocation StatusResolved by Agent4:53
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Explained gross-up estimate for interstate move
Jul 18, 7:08 PMChatbotHR ChatbotJPM-200705Relocation StatusResolved by Agent1:38
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Provided counselor contact info for relocation questions
Jul 18, 7:08 PMChatbotHR ChatbotJPM-208606Paycheck QuestionResolved by Agent1:27
Email
Explained last paycheck net amount and deductions
Jul 18, 7:04 PMInboundHR Voice AssistantJPM-203095Relocation StatusResolved by Agent7:56
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Reviewed timing of household goods shipment
Jul 18, 6:56 PMChatbotHR ChatbotJPM-209300Benefits EnrollmentResolved by Agent0:47
Email
Helped employee compare plan options for upcoming enrollment
Jul 18, 6:25 PMChatbotHR ChatbotJPM-206177Manager ApprovalResolved by Agent0:56
Teams
Explained approval workflow for pending PTO request
Jul 18, 5:08 PMInboundHR Voice AssistantJPM-200919OtherResolved by Agent6:20
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Reviewed tuition reimbursement eligibility
Jul 18, 4:01 PMInboundHR Voice AssistantJPM-205012PTO BalanceResolved by Agent5:01
Email
Confirmed PTO balance before vacation request submission
Page 7 · 50 sessions
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