Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 21, 7:15 PMChatbotHR ChatbotJPM-207496Address ChangeResolved by Agent0:57
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Updated address in Workday after relocation
Jul 21, 7:03 PMChatbotHR ChatbotJPM-201458Paycheck QuestionResolved by Agent2:53
Email
Clarified one-time bonus payment timing
Jul 21, 6:31 PMChatbotHR ChatbotJPM-208902OtherResolved by Agent1:25
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Reviewed referral bonus program details
Jul 21, 5:50 PMChatbotHR ChatbotJPM-209430PTO BalanceResolved by Agent2:50
Email
Provided breakdown of used and pending PTO for current year
Jul 21, 5:18 PMChatbotHR ChatbotJPM-208845PTO BalanceResolved by Agent3:00
Email
Walked employee through PTO carryover policy for end of year
Jul 21, 5:18 PMInboundHR Voice AssistantJPM-206119Paycheck QuestionResolved by Agent3:11
Email
Walked through pay stub line items
Jul 21, 4:48 PMInboundHR Voice AssistantJPM-205031Workday Login IssueResolved by Agent6:56
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Confirmed Workday SSO outage and provided expected resolution
Jul 21, 4:44 PMChatbotHR ChatbotJPM-208150PTO BalanceResolved by Agent2:16
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Confirmed remaining PTO days and explained accrual schedule
Jul 21, 4:32 PMChatbotHR ChatbotJPM-200649Benefits EnrollmentResolved by Agent1:35
Email
Reviewed dependent coverage rules after life event
Jul 21, 3:56 PMChatbotHR ChatbotJPM-201125OtherResolved by Agent1:43
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Reviewed referral bonus program details
Jul 21, 3:43 PMChatbotHR ChatbotJPM-201740Retirement PlanResolved by Agent2:15
Email
Explained employer match and vesting schedule
Jul 21, 3:18 PMChatbotHR ChatbotJPM-207308Relocation StatusResolved by Agent2:08
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Provided counselor contact info for relocation questions
Jul 21, 3:16 PMChatbotHR ChatbotJPM-205165Relocation StatusResolved by Agent2:43
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Confirmed housing package cap and temporary lodging end date
Jul 21, 2:57 PMInboundHR Voice AssistantJPM-200953ImmigrationResolved by Agent5:39
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Provided contact for immigration specialist
Jul 21, 2:39 PMOutboundHR Outbound VoiceJPM-202081OtherResolved by Agent6:58
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Explained remote work guidelines policy
Jul 21, 2:21 PMChatbotHR ChatbotJPM-207241PTO BalanceResolved by Agent2:55
Email
Provided breakdown of used and pending PTO for current year
Jul 21, 2:19 PMChatbotHR ChatbotJPM-207604OtherResolved by Agent1:28
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Reviewed referral bonus program details
Jul 21, 2:13 PMChatbotHR ChatbotJPM-203956Manager ApprovalResolved by Agent0:59
Teams
Explained delegate approval option for absent manager
Jul 21, 1:07 PMInboundHR Voice AssistantJPM-204737PTO BalanceResolved by Agent4:13
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Confirmed remaining PTO days and explained accrual schedule
Jul 21, 12:48 PMOutboundHR Outbound VoiceJPM-203999Workday Login IssueResolved by Agent4:46
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Diagnosed multi-factor authentication issue with Workday
Jul 21, 12:39 PMChatbotHR ChatbotJPM-206695Relocation StatusResolved by Agent1:21
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Provided counselor contact info for relocation questions
Jul 21, 12:11 PMInboundHR Voice AssistantJPM-204291Manager ApprovalResolved by Agent4:00
Teams
Explained approval workflow for pending PTO request
Jul 21, 11:08 AMOutboundHR Outbound VoiceJPM-200542PTO BalanceResolved by Agent4:57
Email
Walked employee through PTO carryover policy for end of year
Jul 21, 9:35 AMChatbotHR ChatbotJPM-205878Relocation StatusResolved by Agent1:20
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Provided status update on Cartus relocation case
Jul 21, 7:07 AMOutboundHR Outbound VoiceJPM-207862PTO BalanceResolved by Agent7:11
Email
Explained PTO accrual for new hires in first year
Jul 21, 7:01 AMChatbotHR ChatbotJPM-207960Benefits EnrollmentResolved by Agent2:46
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Confirmed dental and vision benefits coverage and premiums
Jul 21, 6:46 AMChatbotHR ChatbotJPM-200432Relocation StatusResolved by Agent0:56
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Provided status update on Cartus relocation case
Jul 21, 5:26 AMInboundHR Voice AssistantJPM-209419Address ChangeResolved by Agent4:10
Email
Updated address in Workday after relocation
Jul 21, 3:17 AMOutboundHR Outbound VoiceJPM-203278Relocation StatusResolved by Agent6:35
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Explained gross-up estimate for interstate move
Jul 21, 2:17 AMInboundHR Voice AssistantJPM-202377Paycheck QuestionResolved by Agent4:36
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Confirmed next pay date and direct deposit details
Jul 21, 2:10 AMChatbotHR ChatbotJPM-209324Relocation StatusResolved by Agent1:50
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Provided counselor contact info for relocation questions
Jul 21, 1:49 AMInboundHR Voice AssistantJPM-202256PTO BalanceResolved by Agent7:29
Email
Walked employee through PTO carryover policy for end of year
Jul 21, 1:30 AMOutboundHR Outbound VoiceJPM-200392OtherResolved by Agent9:59
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Reviewed referral bonus program details
Jul 21, 1:22 AMChatbotHR ChatbotJPM-202252PTO BalanceResolved by Agent0:58
Email
Explained PTO accrual for new hires in first year
Jul 21, 12:42 AMChatbotHR ChatbotJPM-202657OtherResolved by Agent1:44
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Reviewed tuition reimbursement eligibility
Jul 21, 12:34 AMOutboundHR Outbound VoiceJPM-205273Relocation StatusResolved by Agent9:30
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Provided status update on Cartus relocation case
Jul 21, 12:32 AMInboundHR Voice AssistantJPM-203928Benefits EnrollmentResolved by Agent7:26
Email
Confirmed dental and vision benefits coverage and premiums
Jul 21, 12:21 AMChatbotHR ChatbotJPM-200905Address ChangeResolved by Agent2:54
Email
Reviewed emergency contact update process
Jul 21, 12:17 AMChatbotHR ChatbotJPM-204179Benefits EnrollmentResolved by Agent2:26
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Helped employee compare plan options for upcoming enrollment
Jul 21, 12:11 AMChatbotHR ChatbotJPM-205027PTO BalanceResolved by Agent2:40
Email
Explained PTO accrual for new hires in first year
Jul 20, 11:05 PMOutboundHR Outbound VoiceJPM-201568Retirement PlanResolved by Agent5:38
Email
Explained employer match and vesting schedule
Jul 20, 10:30 PMChatbotHR ChatbotJPM-203033OtherResolved by Agent2:40
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Explained remote work guidelines policy
Jul 20, 10:24 PMInboundHR Voice AssistantJPM-200110OtherResolved by Agent3:45
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Explained wellness stipend reimbursement process
Jul 20, 10:07 PMChatbotHR ChatbotJPM-209035Relocation StatusResolved by Agent1:30
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Provided status update on Cartus relocation case
Jul 20, 10:00 PMInboundHR Voice AssistantJPM-200850Relocation StatusResolved by Agent4:31
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Reviewed timing of household goods shipment
Jul 20, 9:51 PMChatbotHR ChatbotJPM-209446Manager ApprovalResolved by Agent1:50
Teams
Confirmed approval escalation path
Jul 20, 9:51 PMChatbotHR ChatbotJPM-204493PTO BalanceResolved by Agent1:30
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Provided breakdown of used and pending PTO for current year
Jul 20, 9:18 PMChatbotHR ChatbotJPM-207945Manager ApprovalResolved by Agent1:14
Teams
Sent manager notification for pending approval
Jul 20, 8:53 PMChatbotHR ChatbotJPM-205521Benefits EnrollmentResolved by Agent1:40
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Reviewed dependent coverage rules after life event
Jul 20, 8:46 PMChatbotHR ChatbotJPM-201603Paycheck QuestionResolved by Agent2:29
Email
Explained last paycheck net amount and deductions
Page 5 · 50 sessions
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