Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 5, 12:02 AMChatbotHR ChatbotJPM-208127OtherResolved by Agent2:02
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Reviewed tuition reimbursement eligibility
Jul 5, 12:00 AMChatbotHR ChatbotJPM-202207Benefits EnrollmentResolved by Agent1:20
Email
Compared PPO and HDHP plan tiers for employee
Jul 4, 11:39 PMInboundHR Voice AssistantJPM-205759Benefits EnrollmentResolved by Agent5:07
Email
Explained open enrollment window for medical plans
Jul 4, 11:37 PMInboundHR Voice AssistantJPM-200306Retirement PlanResolved by Agent4:16
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Walked through rollover options from previous employer
Jul 4, 9:59 PMInboundHR Voice AssistantJPM-201894PTO BalanceResolved by Agent6:11
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 4, 9:15 PMOutboundHR Outbound VoiceJPM-208214ImmigrationResolved by Agent3:36
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Confirmed status of permanent residency application
Jul 4, 8:26 PMInboundHR Voice AssistantJPM-202547Relocation StatusResolved by Agent6:32
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Provided status update on Cartus relocation case
Jul 4, 8:26 PMInboundHR Voice AssistantJPM-201490OtherResolved by Agent4:08
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Reviewed referral bonus program details
Jul 4, 8:23 PMInboundHR Voice AssistantJPM-208737Address ChangeResolved by Agent3:10
Email
Reviewed emergency contact update process
Jul 4, 8:21 PMChatbotHR ChatbotJPM-204595PTO BalanceResolved by Agent1:11
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Confirmed remaining PTO days and explained accrual schedule
Jul 4, 7:44 PMChatbotHR ChatbotJPM-202548OtherResolved by Agent1:22
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Explained wellness stipend reimbursement process
Jul 4, 7:06 PMOutboundHR Outbound VoiceJPM-202310PTO BalanceResolved by Agent9:00
Email
Provided breakdown of used and pending PTO for current year
Jul 4, 6:57 PMChatbotHR ChatbotJPM-201500Workday Login IssueResolved by Agent2:42
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Walked through Workday password reset flow
Jul 4, 6:44 PMInboundHR Voice AssistantJPM-206843Paycheck QuestionResolved by Agent3:37
Email
Clarified one-time bonus payment timing
Jul 4, 6:42 PMInboundHR Voice AssistantJPM-205738Retirement PlanResolved by Agent3:08
Email
Reviewed catch-up contribution eligibility
Jul 4, 6:25 PMChatbotHR ChatbotJPM-205498Benefits EnrollmentResolved by Agent2:02
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Reviewed dependent coverage rules after life event
Jul 4, 5:57 PMChatbotHR ChatbotJPM-206526Retirement PlanResolved by Agent2:08
Email
Reviewed catch-up contribution eligibility
Jul 4, 5:56 PMInboundHR Voice AssistantJPM-206755OtherResolved by Agent6:35
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Reviewed tuition reimbursement eligibility
Jul 4, 5:51 PMInboundHR Voice AssistantJPM-200708OtherResolved by Agent7:48
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Reviewed referral bonus program details
Jul 4, 5:48 PMChatbotHR ChatbotJPM-200348Paycheck QuestionResolved by Agent3:00
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Explained last paycheck net amount and deductions
Jul 4, 5:14 PMInboundHR Voice AssistantJPM-204564PTO BalanceResolved by Agent5:50
Email
Walked employee through PTO carryover policy for end of year
Jul 4, 5:13 PMInboundHR Voice AssistantJPM-203768Retirement PlanResolved by Agent6:51
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Reviewed catch-up contribution eligibility
Jul 4, 4:53 PMInboundHR Voice AssistantJPM-206899Workday Login IssueResolved by Agent3:52
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Resolved Workday access issue before payroll cutoff
Jul 4, 3:20 PMInboundHR Voice AssistantJPM-200935PTO BalanceResolved by Agent8:19
Email
Provided breakdown of used and pending PTO for current year
Jul 4, 2:14 PMInboundHR Voice AssistantJPM-207825OtherResolved by Agent4:54
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Explained wellness stipend reimbursement process
Jul 4, 12:10 PMInboundHR Voice AssistantJPM-206793Manager ApprovalResolved by Agent3:26
Teams
Confirmed approval escalation path
Jul 4, 12:05 PMInboundHR Voice AssistantJPM-203909Paycheck QuestionResolved by Agent7:51
Email
Clarified one-time bonus payment timing
Jul 4, 11:54 AMOutboundHR Outbound VoiceJPM-208495PTO BalanceResolved by Agent9:04
Email
Confirmed PTO balance before vacation request submission
Jul 4, 11:17 AMChatbotHR ChatbotJPM-205173Workday Login IssueResolved by Agent0:45
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Walked through Workday password reset flow
Jul 4, 10:47 AMChatbotHR ChatbotJPM-202169Paycheck QuestionResolved by Agent2:02
Email
Explained last paycheck net amount and deductions
Jul 4, 10:36 AMInboundHR Voice AssistantJPM-207548OtherResolved by Agent8:14
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Reviewed referral bonus program details
Jul 4, 10:15 AMInboundHR Voice AssistantJPM-201888PTO BalanceResolved by Agent5:13
Email
Confirmed PTO balance before vacation request submission
Jul 4, 9:44 AMChatbotHR ChatbotJPM-207123PTO BalanceResolved by Agent0:56
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Provided breakdown of used and pending PTO for current year
Jul 4, 7:12 AMChatbotHR ChatbotJPM-209794PTO BalanceResolved by Agent2:11
Email
Confirmed PTO balance before vacation request submission
Jul 4, 7:10 AMInboundHR Voice AssistantJPM-200828Relocation StatusResolved by Agent4:31
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Provided status update on Cartus relocation case
Jul 4, 7:00 AMInboundHR Voice AssistantJPM-202226Paycheck QuestionResolved by Agent3:30
Email
Confirmed next pay date and direct deposit details
Jul 4, 6:57 AMInboundHR Voice AssistantJPM-206747Relocation StatusResolved by Agent8:03
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Provided status update on Cartus relocation case
Jul 4, 6:55 AMChatbotHR ChatbotJPM-209119OtherResolved by Agent2:02
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Reviewed referral bonus program details
Jul 4, 6:13 AMInboundHR Voice AssistantJPM-203246Workday Login IssueResolved by Agent3:59
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Helped employee access Workday timesheet submission
Jul 4, 6:06 AMChatbotHR ChatbotJPM-202229PTO BalanceResolved by Agent1:55
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Confirmed remaining PTO days and explained accrual schedule
Jul 4, 5:49 AMInboundHR Voice AssistantJPM-208372Workday Login IssueResolved by Agent6:03
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Confirmed Workday SSO outage and provided expected resolution
Jul 4, 5:03 AMChatbotHR ChatbotJPM-206586PTO BalanceResolved by Agent2:36
Email
Confirmed PTO balance before vacation request submission
Jul 4, 4:42 AMOutboundHR Outbound VoiceJPM-205087Relocation StatusResolved by Agent7:30
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Provided counselor contact info for relocation questions
Jul 4, 3:50 AMChatbotHR ChatbotJPM-202481Benefits EnrollmentResolved by Agent1:02
Email
Confirmed dental and vision benefits coverage and premiums
Jul 4, 3:42 AMInboundHR Voice AssistantJPM-209578PTO BalanceResolved by Agent8:48
Email
Explained PTO accrual for new hires in first year
Jul 4, 3:25 AMInboundHR Voice AssistantJPM-208921PTO BalanceResolved by Agent8:48
Email
Confirmed PTO balance before vacation request submission
Jul 4, 2:07 AMChatbotHR ChatbotJPM-200148Benefits EnrollmentResolved by Agent1:05
Email
Explained open enrollment window for medical plans
Jul 4, 1:59 AMChatbotHR ChatbotJPM-204207Benefits EnrollmentResolved by Agent1:36
Email
Compared PPO and HDHP plan tiers for employee
Jul 4, 1:04 AMOutboundHR Outbound VoiceJPM-203551Benefits EnrollmentResolved by Agent5:16
Email
Reviewed dependent coverage rules after life event
Jul 4, 12:26 AMChatbotHR ChatbotJPM-200055Manager ApprovalResolved by Agent0:58
Teams
Reviewed steps to escalate a stalled approval
Page 19 · 50 sessions
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