Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 6, 1:50 PMInboundHR Voice AssistantJPM-209632OtherResolved by Agent7:50
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Explained wellness stipend reimbursement process
Jul 6, 11:40 AMChatbotHR ChatbotJPM-204441Benefits EnrollmentResolved by Agent1:12
Email
Compared PPO and HDHP plan tiers for employee
Jul 6, 10:21 AMOutboundHR Outbound VoiceJPM-200763Manager ApprovalResolved by Agent3:50
Teams
Explained delegate approval option for absent manager
Jul 6, 9:52 AMOutboundHR Outbound VoiceJPM-202875Relocation StatusResolved by Agent6:53
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Confirmed housing package cap and temporary lodging end date
Jul 6, 8:18 AMInboundHR Voice AssistantJPM-201257Benefits EnrollmentResolved by Agent4:57
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Helped employee compare plan options for upcoming enrollment
Jul 6, 8:18 AMChatbotHR ChatbotJPM-207965Benefits EnrollmentResolved by Agent2:59
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Reviewed dependent coverage rules after life event
Jul 6, 6:06 AMChatbotHR ChatbotJPM-208446OtherResolved by Agent1:22
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Explained wellness stipend reimbursement process
Jul 6, 5:40 AMInboundHR Voice AssistantJPM-209978OtherResolved by Agent4:54
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Explained wellness stipend reimbursement process
Jul 6, 5:13 AMOutboundHR Outbound VoiceJPM-204659Address ChangeResolved by Agent4:52
Email
Walked through Workday personal information edit flow
Jul 6, 2:21 AMInboundHR Voice AssistantJPM-202282Address ChangeResolved by Agent4:30
Email
Updated mailing address for tax document delivery
Jul 5, 11:34 PMChatbotHR ChatbotJPM-205437Paycheck QuestionResolved by Agent0:51
Email
Clarified one-time bonus payment timing
Jul 5, 10:11 PMChatbotHR ChatbotJPM-205384ImmigrationResolved by Agent2:47
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Provided contact for immigration specialist
Jul 5, 9:17 PMChatbotHR ChatbotJPM-203679PTO BalanceResolved by Agent1:19
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Confirmed remaining PTO days and explained accrual schedule
Jul 5, 7:10 PMChatbotHR ChatbotJPM-207979Workday Login IssueResolved by Agent2:05
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Diagnosed multi-factor authentication issue with Workday
Jul 5, 5:08 PMChatbotHR ChatbotJPM-200855ImmigrationResolved by Agent1:18
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Discussed sponsorship paperwork deadline
Jul 5, 4:48 PMChatbotHR ChatbotJPM-209561PTO BalanceResolved by Agent0:58
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Walked employee through PTO carryover policy for end of year
Jul 5, 4:02 PMChatbotHR ChatbotJPM-204239Relocation StatusResolved by Agent2:00
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Provided counselor contact info for relocation questions
Jul 5, 3:54 PMChatbotHR ChatbotJPM-206161Address ChangeResolved by Agent1:56
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Reviewed emergency contact update process
Jul 5, 3:49 PMChatbotHR ChatbotJPM-204015Workday Login IssueResolved by Agent2:10
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Walked through Workday password reset flow
Jul 5, 3:48 PMChatbotHR ChatbotJPM-206054OtherResolved by Agent1:22
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Reviewed tuition reimbursement eligibility
Jul 5, 3:21 PMChatbotHR ChatbotJPM-208231PTO BalanceResolved by Agent2:23
Email
Provided breakdown of used and pending PTO for current year
Jul 5, 3:20 PMOutboundHR Outbound VoiceJPM-208900Workday Login IssueResolved by Agent8:36
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Diagnosed multi-factor authentication issue with Workday
Jul 5, 2:59 PMInboundHR Voice AssistantJPM-205094OtherResolved by Agent3:40
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Walked through commuter benefits enrollment
Jul 5, 2:17 PMChatbotHR ChatbotJPM-206078Manager ApprovalResolved by Agent1:11
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Reviewed steps to escalate a stalled approval
Jul 5, 1:03 PMChatbotHR ChatbotJPM-204129Workday Login IssueResolved by Agent1:28
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Resolved Workday access issue before payroll cutoff
Jul 5, 11:51 AMChatbotHR ChatbotJPM-209484Paycheck QuestionResolved by Agent1:19
Email
Clarified one-time bonus payment timing
Jul 5, 11:28 AMChatbotHR ChatbotJPM-200070PTO BalanceResolved by Agent2:09
Email
Walked employee through PTO carryover policy for end of year
Jul 5, 10:55 AMChatbotHR ChatbotJPM-205574Paycheck QuestionResolved by Agent2:16
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Clarified one-time bonus payment timing
Jul 5, 10:41 AMChatbotHR ChatbotJPM-204038PTO BalanceResolved by Agent1:43
Email
Provided breakdown of used and pending PTO for current year
Jul 5, 9:34 AMInboundHR Voice AssistantJPM-200460Manager ApprovalResolved by Agent6:18
Teams
Explained approval workflow for pending PTO request
Jul 5, 9:13 AMChatbotHR ChatbotJPM-205577Manager ApprovalResolved by Agent1:17
Teams
Confirmed approval escalation path
Jul 5, 8:46 AMChatbotHR ChatbotJPM-207796Workday Login IssueResolved by Agent1:55
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Helped employee access Workday timesheet submission
Jul 5, 8:32 AMChatbotHR ChatbotJPM-200328OtherResolved by Agent2:14
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Walked through commuter benefits enrollment
Jul 5, 8:08 AMOutboundHR Outbound VoiceJPM-205410Relocation StatusResolved by Agent8:30
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Confirmed housing package cap and temporary lodging end date
Jul 5, 7:46 AMChatbotHR ChatbotJPM-204061Workday Login IssueResolved by Agent1:14
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Confirmed Workday SSO outage and provided expected resolution
Jul 5, 7:19 AMOutboundHR Outbound VoiceJPM-203034Address ChangeResolved by Agent3:36
Email
Confirmed payroll tax jurisdiction change after address update
Jul 5, 6:57 AMInboundHR Voice AssistantJPM-204851PTO BalanceResolved by Agent3:51
Email
Provided breakdown of used and pending PTO for current year
Jul 5, 6:39 AMChatbotHR ChatbotJPM-202172PTO BalanceResolved by Agent0:54
Email
Provided breakdown of used and pending PTO for current year
Jul 5, 4:31 AMInboundHR Voice AssistantJPM-202722Paycheck QuestionResolved by Agent5:35
Email
Walked through pay stub line items
Jul 5, 4:12 AMInboundHR Voice AssistantJPM-206836Relocation StatusResolved by Agent5:20
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Confirmed housing package cap and temporary lodging end date
Jul 5, 4:03 AMChatbotHR ChatbotJPM-209198Benefits EnrollmentResolved by Agent2:45
Email
Explained open enrollment window for medical plans
Jul 5, 3:49 AMChatbotHR ChatbotJPM-209424PTO BalanceResolved by Agent3:00
Email
Provided breakdown of used and pending PTO for current year
Jul 5, 3:25 AMInboundHR Voice AssistantJPM-205256OtherResolved by Agent4:55
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Walked through commuter benefits enrollment
Jul 5, 2:50 AMOutboundHR Outbound VoiceJPM-206310PTO BalanceResolved by Agent3:49
Email
Confirmed PTO balance before vacation request submission
Jul 5, 1:28 AMChatbotHR ChatbotJPM-205155ImmigrationResolved by Agent1:27
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Provided contact for immigration specialist
Jul 5, 1:21 AMInboundHR Voice AssistantJPM-206430PTO BalanceResolved by Agent8:51
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 5, 12:14 AMInboundHR Voice AssistantJPM-201046Address ChangeResolved by Agent6:11
Email
Updated mailing address for tax document delivery
Jul 5, 12:01 AMChatbotHR ChatbotJPM-201879OtherResolved by Agent1:32
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Explained wellness stipend reimbursement process
Jul 4, 11:50 PMOutboundHR Outbound VoiceJPM-204727Benefits EnrollmentResolved by Agent6:35
Email
Explained open enrollment window for medical plans
Jul 4, 10:57 PMChatbotHR ChatbotJPM-208964PTO BalanceResolved by Agent1:45
Email
Confirmed PTO balance before vacation request submission
Page 18 · 50 sessions
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