Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 8, 11:06 AMInboundHR Voice AssistantJPM-208478OtherResolved by Agent3:36
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Walked through commuter benefits enrollment
Jul 8, 10:58 AMChatbotHR ChatbotJPM-201103Address ChangeResolved by Agent0:57
Email
Updated mailing address for tax document delivery
Jul 8, 10:27 AMChatbotHR ChatbotJPM-201928PTO BalanceResolved by Agent2:43
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 8, 10:15 AMChatbotHR ChatbotJPM-207659OtherResolved by Agent2:20
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Reviewed tuition reimbursement eligibility
Jul 8, 10:07 AMInboundHR Voice AssistantJPM-208804Workday Login IssueResolved by Agent3:06
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Resolved Workday access issue before payroll cutoff
Jul 8, 7:31 AMInboundHR Voice AssistantJPM-209141Relocation StatusResolved by Agent4:41
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Reviewed timing of household goods shipment
Jul 8, 7:16 AMChatbotHR ChatbotJPM-205547PTO BalanceResolved by Agent0:52
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Explained PTO accrual for new hires in first year
Jul 8, 6:28 AMInboundHR Voice AssistantJPM-206498Workday Login IssueResolved by Agent7:30
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Walked through Workday password reset flow
Jul 8, 6:00 AMInboundHR Voice AssistantJPM-205307Paycheck QuestionResolved by Agent6:55
Email
Walked through pay stub line items
Jul 8, 5:38 AMOutboundHR Outbound VoiceJPM-207171PTO BalanceResolved by Agent7:23
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Confirmed PTO balance before vacation request submission
Jul 8, 5:27 AMChatbotHR ChatbotJPM-202037OtherResolved by Agent0:55
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Walked through commuter benefits enrollment
Jul 8, 5:24 AMChatbotHR ChatbotJPM-205202PTO BalanceResolved by Agent1:45
Email
Provided breakdown of used and pending PTO for current year
Jul 8, 5:22 AMInboundHR Voice AssistantJPM-200635OtherResolved by Agent6:13
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Explained remote work guidelines policy
Jul 8, 4:24 AMChatbotHR ChatbotJPM-201457Paycheck QuestionResolved by Agent1:24
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Explained last paycheck net amount and deductions
Jul 8, 2:57 AMChatbotHR ChatbotJPM-204167Paycheck QuestionResolved by Agent1:01
Email
Walked through pay stub line items
Jul 8, 2:55 AMOutboundHR Outbound VoiceJPM-209270Manager ApprovalResolved by Agent3:39
Teams
Sent manager notification for pending approval
Jul 8, 2:26 AMChatbotHR ChatbotJPM-206012Manager ApprovalResolved by Agent1:13
Teams
Reviewed steps to escalate a stalled approval
Jul 8, 2:08 AMChatbotHR ChatbotJPM-207401PTO BalanceResolved by Agent2:21
Email
Provided breakdown of used and pending PTO for current year
Jul 8, 2:04 AMChatbotHR ChatbotJPM-202756Address ChangeResolved by Agent1:48
Email
Updated address in Workday after relocation
Jul 8, 1:42 AMInboundHR Voice AssistantJPM-207244OtherResolved by Agent4:29
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Reviewed referral bonus program details
Jul 8, 1:02 AMChatbotHR ChatbotJPM-203401Workday Login IssueResolved by Agent2:51
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Diagnosed multi-factor authentication issue with Workday
Jul 8, 12:51 AMChatbotHR ChatbotJPM-207221Paycheck QuestionResolved by Agent2:52
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Walked through pay stub line items
Jul 8, 12:03 AMChatbotHR ChatbotJPM-202532Manager ApprovalResolved by Agent1:01
Teams
Explained delegate approval option for absent manager
Jul 7, 11:58 PMInboundHR Voice AssistantJPM-203510Address ChangeResolved by Agent3:57
Email
Walked through Workday personal information edit flow
Jul 7, 11:30 PMInboundHR Voice AssistantJPM-209357Relocation StatusResolved by Agent5:52
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Provided counselor contact info for relocation questions
Jul 7, 11:09 PMOutboundHR Outbound VoiceJPM-206242Workday Login IssueResolved by Agent5:52
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Helped employee access Workday timesheet submission
Jul 7, 11:02 PMOutboundHR Outbound VoiceJPM-209478Address ChangeResolved by Agent9:27
Email
Reviewed emergency contact update process
Jul 7, 10:49 PMInboundHR Voice AssistantJPM-200627PTO BalanceResolved by Agent4:12
Email
Explained PTO accrual for new hires in first year
Jul 7, 10:40 PMChatbotHR ChatbotJPM-205294OtherResolved by Agent1:50
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Walked through commuter benefits enrollment
Jul 7, 9:35 PMChatbotHR ChatbotJPM-205240Benefits EnrollmentResolved by Agent2:41
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Compared PPO and HDHP plan tiers for employee
Jul 7, 8:11 PMInboundHR Voice AssistantJPM-207346OtherResolved by Agent8:16
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Walked through commuter benefits enrollment
Jul 7, 7:01 PMInboundHR Voice AssistantJPM-200284OtherResolved by Agent6:10
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Explained wellness stipend reimbursement process
Jul 7, 6:37 PMChatbotHR ChatbotJPM-201246PTO BalanceResolved by Agent2:35
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 7, 5:31 PMChatbotHR ChatbotJPM-200221Paycheck QuestionResolved by Agent1:39
Email
Walked through pay stub line items
Jul 7, 4:22 PMOutboundHR Outbound VoiceJPM-204337PTO BalanceResolved by Agent6:36
Email
Provided breakdown of used and pending PTO for current year
Jul 7, 2:07 PMInboundHR Voice AssistantJPM-209473Retirement PlanResolved by Agent4:36
Email
Reviewed catch-up contribution eligibility
Jul 7, 1:12 PMInboundHR Voice AssistantJPM-204847Retirement PlanResolved by Agent5:00
Email
Explained employer match and vesting schedule
Jul 7, 12:00 PMInboundHR Voice AssistantJPM-209061Manager ApprovalResolved by Agent5:39
Teams
Sent manager notification for pending approval
Jul 7, 7:14 AMChatbotHR ChatbotJPM-202457OtherResolved by Agent1:43
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Reviewed referral bonus program details
Jul 7, 6:04 AMChatbotHR ChatbotJPM-206671Benefits EnrollmentResolved by Agent2:29
Email
Explained open enrollment window for medical plans
Jul 7, 3:58 AMInboundHR Voice AssistantJPM-208697PTO BalanceResolved by Agent3:36
Email
Confirmed PTO balance before vacation request submission
Jul 7, 1:54 AMChatbotHR ChatbotJPM-201293OtherResolved by Agent2:14
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Reviewed referral bonus program details
Jul 7, 12:54 AMChatbotHR ChatbotJPM-202638Address ChangeResolved by Agent1:43
Email
Confirmed payroll tax jurisdiction change after address update
Jul 6, 11:27 PMChatbotHR ChatbotJPM-202123Relocation StatusResolved by Agent0:47
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Reviewed timing of household goods shipment
Jul 6, 7:41 PMInboundHR Voice AssistantJPM-203015PTO BalanceResolved by Agent4:02
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 6, 6:20 PMInboundHR Voice AssistantJPM-201209PTO BalanceResolved by Agent5:46
Email
Provided breakdown of used and pending PTO for current year
Jul 6, 5:44 PMChatbotHR ChatbotJPM-204898Workday Login IssueResolved by Agent2:06
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Diagnosed multi-factor authentication issue with Workday
Jul 6, 4:29 PMOutboundHR Outbound VoiceJPM-207173PTO BalanceResolved by Agent6:48
Email
Explained PTO accrual for new hires in first year
Jul 6, 4:29 PMChatbotHR ChatbotJPM-207504Paycheck QuestionResolved by Agent0:57
Email
Clarified one-time bonus payment timing
Jul 6, 1:43 PMChatbotHR ChatbotJPM-202355Address ChangeResolved by Agent1:55
Email
Updated mailing address for tax document delivery
Page 17 · 50 sessions
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