Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 12, 1:29 PMInboundHR Voice AssistantJPM-204840Workday Login IssueResolved by Agent4:55
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Helped employee access Workday timesheet submission
Jul 12, 11:24 AMChatbotHR ChatbotJPM-205106Manager ApprovalResolved by Agent2:46
Teams
Reviewed steps to escalate a stalled approval
Jul 12, 11:19 AMOutboundHR Outbound VoiceJPM-208029Manager ApprovalResolved by Agent5:23
Teams
Reviewed steps to escalate a stalled approval
Jul 12, 10:52 AMChatbotHR ChatbotJPM-207180Address ChangeResolved by Agent2:47
Email
Walked through Workday personal information edit flow
Jul 12, 10:20 AMChatbotHR ChatbotJPM-205863PTO BalanceResolved by Agent1:00
Email
Explained PTO accrual for new hires in first year
Jul 12, 10:02 AMOutboundHR Outbound VoiceJPM-207279Relocation StatusResolved by Agent5:59
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Reviewed timing of household goods shipment
Jul 12, 9:56 AMInboundHR Voice AssistantJPM-209057OtherResolved by Agent5:39
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Walked through commuter benefits enrollment
Jul 12, 8:24 AMChatbotHR ChatbotJPM-200597Benefits EnrollmentResolved by Agent2:32
Email
Compared PPO and HDHP plan tiers for employee
Jul 12, 8:21 AMInboundHR Voice AssistantJPM-203479Retirement PlanResolved by Agent4:55
Email
Explained retirement contribution change for next pay period
Jul 12, 8:16 AMChatbotHR ChatbotJPM-200780PTO BalanceResolved by Agent1:05
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Explained PTO accrual for new hires in first year
Jul 12, 7:08 AMChatbotHR ChatbotJPM-201211Paycheck QuestionResolved by Agent1:14
Email
Walked through pay stub line items
Jul 12, 7:08 AMChatbotHR ChatbotJPM-205868Benefits EnrollmentResolved by Agent2:08
Email
Helped employee compare plan options for upcoming enrollment
Jul 12, 5:24 AMChatbotHR ChatbotJPM-207096PTO BalanceResolved by Agent1:07
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 12, 5:22 AMChatbotHR ChatbotJPM-209810Relocation StatusResolved by Agent1:13
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Reviewed timing of household goods shipment
Jul 12, 4:57 AMOutboundHR Outbound VoiceJPM-207432PTO BalanceResolved by Agent6:12
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Explained PTO accrual for new hires in first year
Jul 12, 4:50 AMChatbotHR ChatbotJPM-203935Benefits EnrollmentResolved by Agent0:58
Email
Reviewed dependent coverage rules after life event
Jul 12, 4:20 AMInboundHR Voice AssistantJPM-204289OtherResolved by Agent8:07
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Explained remote work guidelines policy
Jul 12, 4:00 AMChatbotHR ChatbotJPM-202228Relocation StatusResolved by Agent2:26
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Provided counselor contact info for relocation questions
Jul 12, 3:59 AMChatbotHR ChatbotJPM-202402Relocation StatusResolved by Agent1:45
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Reviewed timing of household goods shipment
Jul 12, 3:44 AMInboundHR Voice AssistantJPM-204049Benefits EnrollmentResolved by Agent7:57
Email
Helped employee compare plan options for upcoming enrollment
Jul 12, 3:26 AMChatbotHR ChatbotJPM-201544OtherResolved by Agent1:57
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Explained remote work guidelines policy
Jul 12, 3:00 AMChatbotHR ChatbotJPM-208955PTO BalanceResolved by Agent2:06
Email
Walked employee through PTO carryover policy for end of year
Jul 12, 3:00 AMOutboundHR Outbound VoiceJPM-205469OtherResolved by Agent9:25
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Explained wellness stipend reimbursement process
Jul 12, 2:41 AMInboundHR Voice AssistantJPM-203346Workday Login IssueResolved by Agent8:12
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Diagnosed multi-factor authentication issue with Workday
Jul 12, 2:39 AMChatbotHR ChatbotJPM-207860PTO BalanceResolved by Agent0:50
Email
Explained PTO accrual for new hires in first year
Jul 12, 2:35 AMChatbotHR ChatbotJPM-205460PTO BalanceResolved by Agent1:49
Email
Confirmed PTO balance before vacation request submission
Jul 12, 1:23 AMChatbotHR ChatbotJPM-207220Benefits EnrollmentResolved by Agent1:35
Email
Reviewed dependent coverage rules after life event
Jul 12, 12:53 AMChatbotHR ChatbotJPM-206571Benefits EnrollmentResolved by Agent2:35
Email
Explained open enrollment window for medical plans
Jul 12, 12:51 AMChatbotHR ChatbotJPM-209950Paycheck QuestionResolved by Agent2:59
Email
Walked through pay stub line items
Jul 12, 12:49 AMChatbotHR ChatbotJPM-206774PTO BalanceResolved by Agent2:45
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 12, 12:26 AMInboundHR Voice AssistantJPM-201826Workday Login IssueResolved by Agent6:44
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Confirmed Workday SSO outage and provided expected resolution
Jul 12, 12:11 AMInboundHR Voice AssistantJPM-200656Paycheck QuestionResolved by Agent6:42
Email
Walked through pay stub line items
Jul 12, 12:07 AMInboundHR Voice AssistantJPM-206163ImmigrationResolved by Agent3:31
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Provided contact for immigration specialist
Jul 11, 11:55 PMChatbotHR ChatbotJPM-201580Paycheck QuestionResolved by Agent0:46
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Confirmed next pay date and direct deposit details
Jul 11, 9:20 PMChatbotHR ChatbotJPM-207463Manager ApprovalResolved by Agent3:00
Teams
Reviewed steps to escalate a stalled approval
Jul 11, 7:12 PMInboundHR Voice AssistantJPM-203417PTO BalanceResolved by Agent7:13
Email
Walked employee through PTO carryover policy for end of year
Jul 11, 7:05 PMInboundHR Voice AssistantJPM-209370Address ChangeResolved by Agent6:48
Email
Updated mailing address for tax document delivery
Jul 11, 5:47 PMInboundHR Voice AssistantJPM-206158Benefits EnrollmentResolved by Agent3:47
Email
Compared PPO and HDHP plan tiers for employee
Jul 11, 5:46 PMInboundHR Voice AssistantJPM-209282OtherResolved by Agent8:14
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Reviewed referral bonus program details
Jul 11, 5:37 PMInboundHR Voice AssistantJPM-209740Manager ApprovalResolved by Agent7:35
Teams
Sent manager notification for pending approval
Jul 11, 5:04 PMChatbotHR ChatbotJPM-204470PTO BalanceResolved by Agent1:38
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Confirmed PTO balance before vacation request submission
Jul 11, 5:04 PMChatbotHR ChatbotJPM-208754PTO BalanceResolved by Agent2:59
Email
Confirmed PTO balance before vacation request submission
Jul 11, 4:46 PMInboundHR Voice AssistantJPM-206384Benefits EnrollmentResolved by Agent4:46
Email
Helped employee compare plan options for upcoming enrollment
Jul 11, 4:31 PMChatbotHR ChatbotJPM-206839PTO BalanceResolved by Agent0:55
Email
Walked employee through PTO carryover policy for end of year
Jul 11, 4:23 PMOutboundHR Outbound VoiceJPM-209825Relocation StatusResolved by Agent9:04
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Provided counselor contact info for relocation questions
Jul 11, 4:20 PMInboundHR Voice AssistantJPM-209360OtherResolved by Agent5:06
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Explained remote work guidelines policy
Jul 11, 4:03 PMChatbotHR ChatbotJPM-200951PTO BalanceResolved by Agent2:36
Email
Explained PTO accrual for new hires in first year
Jul 11, 3:57 PMInboundHR Voice AssistantJPM-204040OtherResolved by Agent4:04
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Explained wellness stipend reimbursement process
Jul 11, 2:03 PMChatbotHR ChatbotJPM-208181Workday Login IssueResolved by Agent0:59
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Resolved Workday access issue before payroll cutoff
Jul 11, 12:37 PMInboundHR Voice AssistantJPM-205275PTO BalanceResolved by Agent6:01
Email
Confirmed remaining PTO days and explained accrual schedule
Page 13 · 50 sessions
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