Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 23, 11:51 PMOutboundHR Outbound VoiceJPM-205977Relocation StatusTransferred to Mobility4:08
Teams
Provided status update on Cartus relocation case
Jul 21, 2:51 PMOutboundHR Outbound VoiceJPM-205544ImmigrationTransferred to Mobility9:19
Teams
Discussed sponsorship paperwork deadline
Jul 21, 5:21 AMOutboundHR Outbound VoiceJPM-207070Manager ApprovalTransferred to Mobility4:10
Teams
Sent manager notification for pending approval
Jul 17, 8:24 PMOutboundHR Outbound VoiceJPM-206573Relocation StatusTransferred to Mobility7:03
Teams
Explained gross-up estimate for interstate move
Jul 16, 9:32 AMOutboundHR Outbound VoiceJPM-206430Benefits EnrollmentTransferred to Mobility5:32
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 15, 8:14 AMOutboundHR Outbound VoiceJPM-205893Address ChangeTransferred to Mobility3:30
Teams
Reviewed emergency contact update process
Jul 14, 10:20 PMOutboundHR Outbound VoiceJPM-201792ImmigrationTransferred to Mobility7:35
Teams
Confirmed status of permanent residency application
Jul 7, 2:02 AMOutboundHR Outbound VoiceJPM-207100Workday Login IssueTransferred to Mobility9:45
Teams
Walked through Workday password reset flow
Jul 5, 11:35 AMOutboundHR Outbound VoiceJPM-201973PTO BalanceTransferred to Mobility9:18
Teams
Provided breakdown of used and pending PTO for current year
Jul 1, 4:15 AMOutboundHR Outbound VoiceJPM-202910ImmigrationTransferred to Mobility6:40
Teams
Walked through I-9 reverification requirements
Jun 30, 8:50 PMOutboundHR Outbound VoiceJPM-200953Benefits EnrollmentTransferred to Mobility4:57
Teams
Helped employee compare plan options for upcoming enrollment
Jun 30, 7:54 AMOutboundHR Outbound VoiceJPM-206481Paycheck QuestionTransferred to Mobility3:34
Teams
Confirmed next pay date and direct deposit details
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