Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 5:37 PMOutboundHR Outbound VoiceJPM-201268PTO BalanceTransferred to Benefits8:19
Teams
Provided breakdown of used and pending PTO for current year
Jul 25, 8:25 AMOutboundHR Outbound VoiceJPM-203712OtherTransferred to Benefits9:18
Teams
Reviewed tuition reimbursement eligibility
Jul 24, 8:36 AMOutboundHR Outbound VoiceJPM-203124PTO BalanceTransferred to Benefits3:51
Teams
Provided breakdown of used and pending PTO for current year
Jul 23, 6:48 AMOutboundHR Outbound VoiceJPM-201745PTO BalanceTransferred to Benefits3:42
Teams
Walked employee through PTO carryover policy for end of year
Jul 21, 3:47 PMOutboundHR Outbound VoiceJPM-206033Retirement PlanTransferred to Benefits5:44
Teams
Explained retirement contribution change for next pay period
Jul 19, 12:48 PMOutboundHR Outbound VoiceJPM-206639Benefits EnrollmentTransferred to Benefits7:23
Teams
Explained open enrollment window for medical plans
Jul 15, 10:36 AMOutboundHR Outbound VoiceJPM-207418Address ChangeTransferred to Benefits7:28
Teams
Updated address in Workday after relocation
Jul 15, 3:44 AMOutboundHR Outbound VoiceJPM-208547Paycheck QuestionTransferred to Benefits4:54
Teams
Confirmed next pay date and direct deposit details
Jul 11, 3:34 AMOutboundHR Outbound VoiceJPM-208381Benefits EnrollmentTransferred to Benefits5:11
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 11, 1:25 AMOutboundHR Outbound VoiceJPM-205656PTO BalanceTransferred to Benefits4:35
Teams
Confirmed PTO balance before vacation request submission
Jul 7, 11:25 PMOutboundHR Outbound VoiceJPM-208400Relocation StatusTransferred to Benefits3:51
Teams
Provided counselor contact info for relocation questions
Jul 5, 10:35 PMOutboundHR Outbound VoiceJPM-209474Retirement PlanTransferred to Benefits6:02
Teams
Explained employer match and vesting schedule
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