Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jun 30, 11:40 PMOutboundHR Outbound VoiceJPM-203462OtherResolved by Agent4:13
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Walked through commuter benefits enrollment
Jun 30, 8:14 PMOutboundHR Outbound VoiceJPM-205642PTO BalanceResolved by Agent4:20
Email
Explained PTO accrual for new hires in first year
Jun 30, 6:31 PMOutboundHR Outbound VoiceJPM-209171Address ChangeResolved by Agent7:07
Email
Confirmed payroll tax jurisdiction change after address update
Jun 30, 4:15 PMOutboundHR Outbound VoiceJPM-207472Benefits EnrollmentResolved by Agent6:45
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Compared PPO and HDHP plan tiers for employee
Jun 30, 2:11 PMOutboundHR Outbound VoiceJPM-200721OtherResolved by Agent3:42
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Explained wellness stipend reimbursement process
Jun 30, 12:32 PMOutboundHR Outbound VoiceJPM-200940Retirement PlanResolved by Agent8:02
Email
Reviewed catch-up contribution eligibility
Jun 30, 9:34 AMOutboundHR Outbound VoiceJPM-202024Manager ApprovalResolved by Agent3:35
Teams
Sent manager notification for pending approval
Jun 30, 8:44 AMOutboundHR Outbound VoiceJPM-204405Manager ApprovalResolved by Agent9:13
Teams
Sent manager notification for pending approval
Jun 30, 8:35 AMOutboundHR Outbound VoiceJPM-205295Relocation StatusResolved by Agent5:09
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Explained gross-up estimate for interstate move
Jun 30, 4:20 AMOutboundHR Outbound VoiceJPM-209697PTO BalanceResolved by Agent8:56
Email
Explained PTO accrual for new hires in first year
Jun 30, 2:06 AMOutboundHR Outbound VoiceJPM-206883Address ChangeResolved by Agent8:30
Email
Reviewed emergency contact update process
Jun 29, 9:27 PMOutboundHR Outbound VoiceJPM-208947OtherResolved by Agent9:02
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Reviewed tuition reimbursement eligibility
Jun 29, 2:36 PMOutboundHR Outbound VoiceJPM-204610PTO BalanceResolved by Agent4:01
Email
Explained PTO accrual for new hires in first year
Jun 29, 1:17 PMOutboundHR Outbound VoiceJPM-200955Manager ApprovalResolved by Agent4:24
Teams
Explained approval workflow for pending PTO request
Jun 29, 2:11 AMOutboundHR Outbound VoiceJPM-208573Benefits EnrollmentResolved by Agent7:29
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Reviewed dependent coverage rules after life event
Jun 28, 10:44 PMOutboundHR Outbound VoiceJPM-209189PTO BalanceResolved by Agent5:16
Email
Confirmed remaining PTO days and explained accrual schedule
Jun 28, 11:30 AMOutboundHR Outbound VoiceJPM-207867PTO BalanceResolved by Agent4:08
Email
Explained PTO accrual for new hires in first year
Jun 28, 2:31 AMOutboundHR Outbound VoiceJPM-204121PTO BalanceResolved by Agent5:43
Email
Explained PTO accrual for new hires in first year
Jun 27, 9:38 AMOutboundHR Outbound VoiceJPM-209869Benefits EnrollmentResolved by Agent5:09
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Compared PPO and HDHP plan tiers for employee
Jun 27, 1:30 AMOutboundHR Outbound VoiceJPM-202152Retirement PlanResolved by Agent4:33
Email
Walked through rollover options from previous employer
Page 4 · 20 sessions
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