Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 10, 8:43 PMOutboundHR Outbound VoiceJPM-207279Relocation StatusResolved by Agent5:59
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Reviewed timing of household goods shipment
Jul 10, 3:38 PMOutboundHR Outbound VoiceJPM-207432PTO BalanceResolved by Agent6:12
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Explained PTO accrual for new hires in first year
Jul 10, 1:40 PMOutboundHR Outbound VoiceJPM-205469OtherResolved by Agent9:25
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Explained wellness stipend reimbursement process
Jul 10, 3:03 AMOutboundHR Outbound VoiceJPM-209825Relocation StatusResolved by Agent9:04
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Provided counselor contact info for relocation questions
Jul 9, 9:12 PMOutboundHR Outbound VoiceJPM-201821Paycheck QuestionResolved by Agent7:17
Email
Confirmed next pay date and direct deposit details
Jul 9, 6:48 PMOutboundHR Outbound VoiceJPM-202571Relocation StatusResolved by Agent5:32
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Explained gross-up estimate for interstate move
Jul 9, 3:32 PMOutboundHR Outbound VoiceJPM-208149PTO BalanceResolved by Agent9:05
Email
Provided breakdown of used and pending PTO for current year
Jul 9, 12:20 PMOutboundHR Outbound VoiceJPM-203022Paycheck QuestionResolved by Agent5:25
Email
Clarified tax withholding change after recent move
Jul 9, 9:31 AMOutboundHR Outbound VoiceJPM-205464Retirement PlanResolved by Agent3:57
Email
Confirmed beneficiary designation update
Jul 8, 9:02 PMOutboundHR Outbound VoiceJPM-203750Retirement PlanResolved by Agent6:14
Email
Walked through rollover options from previous employer
Jul 8, 6:24 PMOutboundHR Outbound VoiceJPM-208835Relocation StatusResolved by Agent5:28
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Provided counselor contact info for relocation questions
Jul 8, 3:12 PMOutboundHR Outbound VoiceJPM-209639Workday Login IssueResolved by Agent7:45
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Resolved Workday access issue before payroll cutoff
Jul 8, 1:23 PMOutboundHR Outbound VoiceJPM-206696Manager ApprovalResolved by Agent5:34
Teams
Explained approval workflow for pending PTO request
Jul 8, 11:01 AMOutboundHR Outbound VoiceJPM-205423Relocation StatusResolved by Agent4:06
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Provided status update on Cartus relocation case
Jul 8, 3:43 AMOutboundHR Outbound VoiceJPM-200298Benefits EnrollmentResolved by Agent4:58
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Reviewed dependent coverage rules after life event
Jul 7, 9:38 PMOutboundHR Outbound VoiceJPM-200265Relocation StatusResolved by Agent3:48
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Provided counselor contact info for relocation questions
Jul 7, 6:56 PMOutboundHR Outbound VoiceJPM-200206Relocation StatusResolved by Agent8:38
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Provided status update on Cartus relocation case
Jul 7, 5:11 PMOutboundHR Outbound VoiceJPM-201574PTO BalanceResolved by Agent7:09
Email
Explained PTO accrual for new hires in first year
Jul 7, 12:17 PMOutboundHR Outbound VoiceJPM-200834Workday Login IssueResolved by Agent7:22
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Diagnosed multi-factor authentication issue with Workday
Jul 7, 1:44 AMOutboundHR Outbound VoiceJPM-200249Benefits EnrollmentResolved by Agent5:16
Email
Confirmed dental and vision benefits coverage and premiums
Jul 6, 12:19 PMOutboundHR Outbound VoiceJPM-207171PTO BalanceResolved by Agent7:23
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Confirmed PTO balance before vacation request submission
Jul 6, 9:37 AMOutboundHR Outbound VoiceJPM-209270Manager ApprovalResolved by Agent3:39
Teams
Sent manager notification for pending approval
Jul 6, 5:50 AMOutboundHR Outbound VoiceJPM-206242Workday Login IssueResolved by Agent5:52
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Helped employee access Workday timesheet submission
Jul 6, 5:44 AMOutboundHR Outbound VoiceJPM-209478Address ChangeResolved by Agent9:27
Email
Reviewed emergency contact update process
Jul 5, 11:04 PMOutboundHR Outbound VoiceJPM-204337PTO BalanceResolved by Agent6:36
Email
Provided breakdown of used and pending PTO for current year
Jul 4, 11:10 PMOutboundHR Outbound VoiceJPM-207173PTO BalanceResolved by Agent6:48
Email
Explained PTO accrual for new hires in first year
Jul 4, 4:01 PMOutboundHR Outbound VoiceJPM-200763Manager ApprovalResolved by Agent3:50
Teams
Explained delegate approval option for absent manager
Jul 4, 3:33 PMOutboundHR Outbound VoiceJPM-202875Relocation StatusResolved by Agent6:53
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Confirmed housing package cap and temporary lodging end date
Jul 4, 10:54 AMOutboundHR Outbound VoiceJPM-204659Address ChangeResolved by Agent4:52
Email
Walked through Workday personal information edit flow
Jul 3, 9:01 PMOutboundHR Outbound VoiceJPM-208900Workday Login IssueResolved by Agent8:36
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Diagnosed multi-factor authentication issue with Workday
Jul 3, 1:49 PMOutboundHR Outbound VoiceJPM-205410Relocation StatusResolved by Agent8:30
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Confirmed housing package cap and temporary lodging end date
Jul 3, 1:00 PMOutboundHR Outbound VoiceJPM-203034Address ChangeResolved by Agent3:36
Email
Confirmed payroll tax jurisdiction change after address update
Jul 3, 8:30 AMOutboundHR Outbound VoiceJPM-206310PTO BalanceResolved by Agent3:49
Email
Confirmed PTO balance before vacation request submission
Jul 3, 5:31 AMOutboundHR Outbound VoiceJPM-204727Benefits EnrollmentResolved by Agent6:35
Email
Explained open enrollment window for medical plans
Jul 3, 1:46 AMOutboundHR Outbound VoiceJPM-208214ImmigrationResolved by Agent3:36
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Confirmed status of permanent residency application
Jul 2, 11:37 PMOutboundHR Outbound VoiceJPM-202310PTO BalanceResolved by Agent9:00
Email
Provided breakdown of used and pending PTO for current year
Jul 2, 4:26 PMOutboundHR Outbound VoiceJPM-208495PTO BalanceResolved by Agent9:04
Email
Confirmed PTO balance before vacation request submission
Jul 2, 9:13 AMOutboundHR Outbound VoiceJPM-205087Relocation StatusResolved by Agent7:30
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Provided counselor contact info for relocation questions
Jul 2, 5:35 AMOutboundHR Outbound VoiceJPM-203551Benefits EnrollmentResolved by Agent5:16
Email
Reviewed dependent coverage rules after life event
Jul 2, 3:52 AMOutboundHR Outbound VoiceJPM-209185Paycheck QuestionResolved by Agent9:20
Email
Clarified tax withholding change after recent move
Jul 2, 2:50 AMOutboundHR Outbound VoiceJPM-201927Workday Login IssueResolved by Agent4:22
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Diagnosed multi-factor authentication issue with Workday
Jul 2, 12:41 AMOutboundHR Outbound VoiceJPM-205284ImmigrationResolved by Agent9:09
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Confirmed status of permanent residency application
Jul 1, 7:23 PMOutboundHR Outbound VoiceJPM-205870Manager ApprovalResolved by Agent10:00
Teams
Explained approval workflow for pending PTO request
Jul 1, 5:13 PMOutboundHR Outbound VoiceJPM-204592Benefits EnrollmentResolved by Agent5:23
Email
Compared PPO and HDHP plan tiers for employee
Jul 1, 11:27 AMOutboundHR Outbound VoiceJPM-208506Relocation StatusResolved by Agent6:58
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Reviewed timing of household goods shipment
Jul 1, 10:09 AMOutboundHR Outbound VoiceJPM-208906Relocation StatusResolved by Agent4:40
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Provided status update on Cartus relocation case
Jul 1, 6:54 AMOutboundHR Outbound VoiceJPM-205893Workday Login IssueResolved by Agent5:44
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Diagnosed multi-factor authentication issue with Workday
Jul 1, 2:35 AMOutboundHR Outbound VoiceJPM-200439PTO BalanceResolved by Agent4:52
Email
Explained PTO accrual for new hires in first year
Jul 1, 1:09 AMOutboundHR Outbound VoiceJPM-203965Benefits EnrollmentResolved by Agent7:35
Email
Helped employee compare plan options for upcoming enrollment
Jun 30, 11:21 PMOutboundHR Outbound VoiceJPM-202949Retirement PlanResolved by Agent4:37
Email
Explained employer match and vesting schedule
Page 3 · 50 sessions
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