Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 18, 8:16 PMOutboundHR Outbound VoiceJPM-209637Retirement PlanResolved by Agent8:42
Email
Walked through rollover options from previous employer
Jul 18, 6:39 PMOutboundHR Outbound VoiceJPM-204804OtherResolved by Agent3:48
—
Walked through commuter benefits enrollment
Jul 18, 6:46 AMOutboundHR Outbound VoiceJPM-208925PTO BalanceResolved by Agent6:54
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 17, 9:33 PMOutboundHR Outbound VoiceJPM-209060Benefits EnrollmentResolved by Agent7:36
Email
Helped employee compare plan options for upcoming enrollment
Jul 17, 6:18 PMOutboundHR Outbound VoiceJPM-206342PTO BalanceResolved by Agent3:31
Email
Walked employee through PTO carryover policy for end of year
Jul 17, 12:46 PMOutboundHR Outbound VoiceJPM-208530PTO BalanceResolved by Agent7:29
Email
Confirmed PTO balance before vacation request submission
Jul 17, 6:44 AMOutboundHR Outbound VoiceJPM-204114Manager ApprovalResolved by Agent8:42
Teams
Explained approval workflow for pending PTO request
Jul 17, 5:20 AMOutboundHR Outbound VoiceJPM-204211Paycheck QuestionResolved by Agent8:08
—
Explained last paycheck net amount and deductions
Jul 17, 3:36 AMOutboundHR Outbound VoiceJPM-202533PTO BalanceResolved by Agent9:17
Email
Provided breakdown of used and pending PTO for current year
Jul 17, 1:39 AMOutboundHR Outbound VoiceJPM-208538Address ChangeResolved by Agent8:56
Email
Updated mailing address for tax document delivery
Jul 16, 6:25 PMOutboundHR Outbound VoiceJPM-202821OtherResolved by Agent8:23
—
Walked through commuter benefits enrollment
Jul 16, 6:10 PMOutboundHR Outbound VoiceJPM-201091PTO BalanceResolved by Agent5:23
Email
Walked employee through PTO carryover policy for end of year
Jul 16, 2:51 PMOutboundHR Outbound VoiceJPM-207652OtherResolved by Agent8:38
—
Walked through commuter benefits enrollment
Jul 16, 12:00 PMOutboundHR Outbound VoiceJPM-209235Paycheck QuestionResolved by Agent8:23
Email
Explained last paycheck net amount and deductions
Jul 16, 8:44 AMOutboundHR Outbound VoiceJPM-209210Benefits EnrollmentResolved by Agent5:11
Email
Helped employee compare plan options for upcoming enrollment
Jul 16, 7:45 AMOutboundHR Outbound VoiceJPM-209849OtherResolved by Agent5:44
—
Explained remote work guidelines policy
Jul 16, 7:24 AMOutboundHR Outbound VoiceJPM-204507PTO BalanceResolved by Agent6:49
Email
Walked employee through PTO carryover policy for end of year
Jul 16, 1:07 AMOutboundHR Outbound VoiceJPM-203936PTO BalanceResolved by Agent9:02
Email
Confirmed PTO balance before vacation request submission
Jul 15, 9:44 PMOutboundHR Outbound VoiceJPM-207814Address ChangeResolved by Agent7:09
Email
Updated mailing address for tax document delivery
Jul 15, 3:01 PMOutboundHR Outbound VoiceJPM-206985PTO BalanceResolved by Agent9:57
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 15, 8:07 AMOutboundHR Outbound VoiceJPM-204769OtherResolved by Agent6:42
—
Reviewed tuition reimbursement eligibility
Jul 15, 5:50 AMOutboundHR Outbound VoiceJPM-200343Paycheck QuestionResolved by Agent4:00
Email
Explained last paycheck net amount and deductions
Jul 15, 3:17 AMOutboundHR Outbound VoiceJPM-209079Relocation StatusResolved by Agent8:52
—
Provided counselor contact info for relocation questions
Jul 15, 2:00 AMOutboundHR Outbound VoiceJPM-209614PTO BalanceResolved by Agent3:57
Email
Confirmed PTO balance before vacation request submission
Jul 14, 8:47 PMOutboundHR Outbound VoiceJPM-209989Paycheck QuestionResolved by Agent4:43
Email
Confirmed next pay date and direct deposit details
Jul 14, 4:57 PMOutboundHR Outbound VoiceJPM-200927PTO BalanceResolved by Agent4:42
Email
Confirmed PTO balance before vacation request submission
Jul 14, 4:43 PMOutboundHR Outbound VoiceJPM-203498ImmigrationResolved by Agent6:35
—
Provided contact for immigration specialist
Jul 14, 12:52 PMOutboundHR Outbound VoiceJPM-209023PTO BalanceResolved by Agent6:20
—
Provided breakdown of used and pending PTO for current year
Jul 14, 9:52 AMOutboundHR Outbound VoiceJPM-203160ImmigrationResolved by Agent3:48
—
Confirmed status of permanent residency application
Jul 14, 8:41 AMOutboundHR Outbound VoiceJPM-204134Manager ApprovalResolved by Agent6:01
Teams
Reviewed steps to escalate a stalled approval
Jul 14, 2:28 AMOutboundHR Outbound VoiceJPM-206764PTO BalanceResolved by Agent5:36
Email
Walked employee through PTO carryover policy for end of year
Jul 14, 2:09 AMOutboundHR Outbound VoiceJPM-207191Benefits EnrollmentResolved by Agent5:09
Email
Helped employee compare plan options for upcoming enrollment
Jul 14, 1:28 AMOutboundHR Outbound VoiceJPM-206339OtherResolved by Agent8:05
—
Walked through commuter benefits enrollment
Jul 14, 12:42 AMOutboundHR Outbound VoiceJPM-203898Address ChangeResolved by Agent4:33
Email
Walked through Workday personal information edit flow
Jul 13, 7:39 PMOutboundHR Outbound VoiceJPM-201161OtherResolved by Agent3:59
—
Reviewed tuition reimbursement eligibility
Jul 13, 7:29 PMOutboundHR Outbound VoiceJPM-202063PTO BalanceResolved by Agent3:57
Email
Explained PTO accrual for new hires in first year
Jul 13, 1:45 PMOutboundHR Outbound VoiceJPM-208470PTO BalanceResolved by Agent9:54
Email
Explained PTO accrual for new hires in first year
Jul 13, 12:52 PMOutboundHR Outbound VoiceJPM-207213Manager ApprovalResolved by Agent4:31
Teams
Explained approval workflow for pending PTO request
Jul 13, 7:59 AMOutboundHR Outbound VoiceJPM-205628Benefits EnrollmentResolved by Agent9:58
Email
Compared PPO and HDHP plan tiers for employee
Jul 13, 7:25 AMOutboundHR Outbound VoiceJPM-206777OtherResolved by Agent8:28
—
Reviewed referral bonus program details
Jul 13, 3:47 AMOutboundHR Outbound VoiceJPM-205149PTO BalanceResolved by Agent8:51
Email
Walked employee through PTO carryover policy for end of year
Jul 13, 1:02 AMOutboundHR Outbound VoiceJPM-208284Retirement PlanResolved by Agent8:13
Email
Confirmed beneficiary designation update
Jul 12, 11:34 PMOutboundHR Outbound VoiceJPM-204020OtherResolved by Agent6:20
—
Explained wellness stipend reimbursement process
Jul 12, 11:20 PMOutboundHR Outbound VoiceJPM-205776PTO BalanceResolved by Agent5:21
Email
Provided breakdown of used and pending PTO for current year
Jul 12, 2:08 PMOutboundHR Outbound VoiceJPM-208843Benefits EnrollmentResolved by Agent8:16
Email
Explained open enrollment window for medical plans
Jul 12, 10:21 AMOutboundHR Outbound VoiceJPM-209491PTO BalanceResolved by Agent5:46
Email
Explained PTO accrual for new hires in first year
Jul 12, 8:26 AMOutboundHR Outbound VoiceJPM-201161Address ChangeResolved by Agent8:45
Email
Updated mailing address for tax document delivery
Jul 11, 5:25 PMOutboundHR Outbound VoiceJPM-205911Paycheck QuestionResolved by Agent9:55
Email
Explained last paycheck net amount and deductions
Jul 11, 3:04 AMOutboundHR Outbound VoiceJPM-204747Paycheck QuestionResolved by Agent8:31
Email
Confirmed next pay date and direct deposit details
Jul 10, 8:30 PMOutboundHR Outbound VoiceJPM-208029Manager ApprovalResolved by Agent5:23
Teams
Reviewed steps to escalate a stalled approval
Page 2 · 50 sessions
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