Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 1:23 AMInboundHR Voice AssistantJPM-201469PTO BalanceTransferred to Benefits8:48
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 25, 12:14 PMInboundHR Voice AssistantJPM-206382OtherTransferred to Benefits3:13
Teams
Reviewed tuition reimbursement eligibility
Jul 24, 1:07 PMInboundHR Voice AssistantJPM-205662PTO BalanceTransferred to Benefits3:50
Teams
Provided breakdown of used and pending PTO for current year
Jul 24, 12:44 PMInboundHR Voice AssistantJPM-207216Relocation StatusTransferred to Benefits3:25
Teams
Reviewed timing of household goods shipment
Jul 24, 2:58 AMInboundHR Voice AssistantJPM-201694Benefits EnrollmentTransferred to Benefits7:14
Teams
Helped employee compare plan options for upcoming enrollment
Jul 23, 10:00 PMInboundHR Voice AssistantJPM-201873Manager ApprovalTransferred to Benefits3:56
Teams
Explained delegate approval option for absent manager
Jul 23, 10:00 AMInboundHR Voice AssistantJPM-209025Workday Login IssueTransferred to Benefits7:06
Teams
Helped employee access Workday timesheet submission
Jul 22, 12:03 PMInboundHR Voice AssistantJPM-201390OtherTransferred to Benefits5:13
Teams
Explained wellness stipend reimbursement process
Jul 15, 6:25 PMInboundHR Voice AssistantJPM-204641PTO BalanceTransferred to Benefits6:35
Teams
Confirmed PTO balance before vacation request submission
Jul 14, 8:25 PMInboundHR Voice AssistantJPM-201298Manager ApprovalTransferred to Benefits3:31
Teams
Sent manager notification for pending approval
Jul 14, 7:32 PMInboundHR Voice AssistantJPM-202124PTO BalanceTransferred to Benefits3:26
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 14, 6:41 PMInboundHR Voice AssistantJPM-203555Paycheck QuestionTransferred to Benefits5:26
Teams
Explained last paycheck net amount and deductions
Jul 12, 8:47 PMInboundHR Voice AssistantJPM-206383ImmigrationTransferred to Benefits6:25
Teams
Discussed sponsorship paperwork deadline
Jul 10, 6:53 AMInboundHR Voice AssistantJPM-202609PTO BalanceTransferred to Benefits8:54
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 9, 5:58 PMInboundHR Voice AssistantJPM-208688OtherTransferred to Benefits4:29
Teams
Reviewed referral bonus program details
Jul 9, 6:52 AMInboundHR Voice AssistantJPM-206570PTO BalanceTransferred to Benefits7:59
Teams
Walked employee through PTO carryover policy for end of year
Jul 8, 9:18 PMInboundHR Voice AssistantJPM-208854Paycheck QuestionTransferred to Benefits6:55
Teams
Walked through pay stub line items
Jul 8, 5:35 PMInboundHR Voice AssistantJPM-208407PTO BalanceTransferred to Benefits6:42
Teams
Provided breakdown of used and pending PTO for current year
Jul 8, 4:15 PMInboundHR Voice AssistantJPM-200397Benefits EnrollmentTransferred to Benefits5:38
Teams
Explained open enrollment window for medical plans
Jul 7, 7:43 PMInboundHR Voice AssistantJPM-207769Benefits EnrollmentTransferred to Benefits5:37
Teams
Reviewed dependent coverage rules after life event
Jul 7, 5:58 PMInboundHR Voice AssistantJPM-204003Benefits EnrollmentTransferred to Benefits8:07
Teams
Explained open enrollment window for medical plans
Jul 7, 4:25 PMInboundHR Voice AssistantJPM-200217Address ChangeTransferred to Benefits5:08
Teams
Walked through Workday personal information edit flow
Jul 7, 3:27 PMInboundHR Voice AssistantJPM-206635PTO BalanceTransferred to Benefits5:30
Teams
Provided breakdown of used and pending PTO for current year
Jul 6, 10:02 AMInboundHR Voice AssistantJPM-204647Address ChangeTransferred to Benefits5:34
Teams
Reviewed emergency contact update process
Jul 5, 8:45 AMInboundHR Voice AssistantJPM-205109Workday Login IssueTransferred to Benefits7:00
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 4, 7:00 PMInboundHR Voice AssistantJPM-200196PTO BalanceTransferred to Benefits3:41
Teams
Provided breakdown of used and pending PTO for current year
Jul 4, 6:07 AMInboundHR Voice AssistantJPM-207647Benefits EnrollmentTransferred to Benefits3:42
Teams
Reviewed dependent coverage rules after life event
Jul 1, 6:12 PMInboundHR Voice AssistantJPM-202528ImmigrationTransferred to Benefits5:32
Teams
Walked through I-9 reverification requirements
Jun 30, 3:04 PMInboundHR Voice AssistantJPM-203417OtherTransferred to Benefits7:10
Teams
Explained remote work guidelines policy
Jun 30, 7:38 AMInboundHR Voice AssistantJPM-207372Paycheck QuestionTransferred to Benefits8:52
Teams
Walked through pay stub line items
Jun 29, 2:17 PMInboundHR Voice AssistantJPM-200274Paycheck QuestionTransferred to Benefits5:10
Teams
Clarified tax withholding change after recent move
Jun 29, 11:49 AMInboundHR Voice AssistantJPM-202538PTO BalanceTransferred to Benefits5:37
Teams
Explained PTO accrual for new hires in first year
Page 1 · 32 sessions