Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 12, 7:55 AMInboundHR Voice AssistantJPM-201447Retirement PlanResolved by Agent7:09
Email
Confirmed beneficiary designation update
Jul 12, 4:58 AMInboundHR Voice AssistantJPM-204840Workday Login IssueResolved by Agent4:55
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Helped employee access Workday timesheet submission
Jul 12, 1:26 AMInboundHR Voice AssistantJPM-209057OtherResolved by Agent5:39
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Walked through commuter benefits enrollment
Jul 11, 11:50 PMInboundHR Voice AssistantJPM-203479Retirement PlanResolved by Agent4:55
Email
Explained retirement contribution change for next pay period
Jul 11, 7:49 PMInboundHR Voice AssistantJPM-204289OtherResolved by Agent8:07
—
Explained remote work guidelines policy
Jul 11, 7:14 PMInboundHR Voice AssistantJPM-204049Benefits EnrollmentResolved by Agent7:57
Email
Helped employee compare plan options for upcoming enrollment
Jul 11, 6:10 PMInboundHR Voice AssistantJPM-203346Workday Login IssueResolved by Agent8:12
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Diagnosed multi-factor authentication issue with Workday
Jul 11, 3:55 PMInboundHR Voice AssistantJPM-201826Workday Login IssueResolved by Agent6:44
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Confirmed Workday SSO outage and provided expected resolution
Jul 11, 3:40 PMInboundHR Voice AssistantJPM-200656Paycheck QuestionResolved by Agent6:42
Email
Walked through pay stub line items
Jul 11, 3:36 PMInboundHR Voice AssistantJPM-206163ImmigrationResolved by Agent3:31
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Provided contact for immigration specialist
Jul 11, 10:42 AMInboundHR Voice AssistantJPM-203417PTO BalanceResolved by Agent7:13
Email
Walked employee through PTO carryover policy for end of year
Jul 11, 10:34 AMInboundHR Voice AssistantJPM-209370Address ChangeResolved by Agent6:48
Email
Updated mailing address for tax document delivery
Jul 11, 9:17 AMInboundHR Voice AssistantJPM-206158Benefits EnrollmentResolved by Agent3:47
Email
Compared PPO and HDHP plan tiers for employee
Jul 11, 9:15 AMInboundHR Voice AssistantJPM-209282OtherResolved by Agent8:14
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Reviewed referral bonus program details
Jul 11, 9:07 AMInboundHR Voice AssistantJPM-209740Manager ApprovalResolved by Agent7:35
Teams
Sent manager notification for pending approval
Jul 11, 8:16 AMInboundHR Voice AssistantJPM-206384Benefits EnrollmentResolved by Agent4:46
Email
Helped employee compare plan options for upcoming enrollment
Jul 11, 7:49 AMInboundHR Voice AssistantJPM-209360OtherResolved by Agent5:06
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Explained remote work guidelines policy
Jul 11, 7:26 AMInboundHR Voice AssistantJPM-204040OtherResolved by Agent4:04
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Explained wellness stipend reimbursement process
Jul 11, 4:06 AMInboundHR Voice AssistantJPM-205275PTO BalanceResolved by Agent6:01
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 11, 1:53 AMInboundHR Voice AssistantJPM-201745Relocation StatusResolved by Agent4:39
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Provided status update on Cartus relocation case
Jul 10, 10:54 PMInboundHR Voice AssistantJPM-209578Retirement PlanResolved by Agent5:40
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Reviewed catch-up contribution eligibility
Jul 10, 9:59 PMInboundHR Voice AssistantJPM-207499Address ChangeResolved by Agent7:14
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Reviewed emergency contact update process
Jul 10, 9:00 PMInboundHR Voice AssistantJPM-207694Benefits EnrollmentResolved by Agent7:31
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Explained open enrollment window for medical plans
Jul 10, 8:33 PMInboundHR Voice AssistantJPM-207597ImmigrationResolved by Agent4:51
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Provided contact for immigration specialist
Jul 10, 6:28 PMInboundHR Voice AssistantJPM-206903Benefits EnrollmentResolved by Agent4:01
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Compared PPO and HDHP plan tiers for employee
Jul 10, 5:40 PMInboundHR Voice AssistantJPM-207167OtherResolved by Agent3:07
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Explained wellness stipend reimbursement process
Jul 10, 5:24 PMInboundHR Voice AssistantJPM-206882Benefits EnrollmentResolved by Agent6:43
Email
Explained open enrollment window for medical plans
Jul 10, 5:18 PMInboundHR Voice AssistantJPM-200666PTO BalanceResolved by Agent6:05
Email
Provided breakdown of used and pending PTO for current year
Jul 10, 3:40 PMInboundHR Voice AssistantJPM-200380PTO BalanceResolved by Agent5:22
Email
Walked employee through PTO carryover policy for end of year
Jul 10, 3:04 PMInboundHR Voice AssistantJPM-200533PTO BalanceResolved by Agent3:03
Email
Explained PTO accrual for new hires in first year
Jul 10, 2:40 PMInboundHR Voice AssistantJPM-200814OtherResolved by Agent7:05
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Explained remote work guidelines policy
Jul 10, 1:19 PMInboundHR Voice AssistantJPM-203137PTO BalanceResolved by Agent9:00
Email
Provided breakdown of used and pending PTO for current year
Jul 10, 1:00 PMInboundHR Voice AssistantJPM-204596Relocation StatusResolved by Agent3:47
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Explained gross-up estimate for interstate move
Jul 10, 12:51 PMInboundHR Voice AssistantJPM-205183Manager ApprovalResolved by Agent5:29
Teams
Explained delegate approval option for absent manager
Jul 10, 11:43 AMInboundHR Voice AssistantJPM-206718ImmigrationResolved by Agent9:00
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Discussed sponsorship paperwork deadline
Jul 10, 10:15 AMInboundHR Voice AssistantJPM-207032PTO BalanceResolved by Agent6:33
Email
Confirmed PTO balance before vacation request submission
Jul 10, 9:04 AMInboundHR Voice AssistantJPM-206661Address ChangeResolved by Agent6:59
Email
Confirmed payroll tax jurisdiction change after address update
Jul 10, 7:17 AMInboundHR Voice AssistantJPM-209809OtherResolved by Agent3:25
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Reviewed tuition reimbursement eligibility
Jul 10, 6:48 AMInboundHR Voice AssistantJPM-206896ImmigrationResolved by Agent6:39
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Discussed sponsorship paperwork deadline
Jul 10, 6:23 AMInboundHR Voice AssistantJPM-203002Paycheck QuestionResolved by Agent4:40
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Explained last paycheck net amount and deductions
Jul 10, 6:12 AMInboundHR Voice AssistantJPM-206952Address ChangeResolved by Agent4:50
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Confirmed payroll tax jurisdiction change after address update
Jul 10, 4:39 AMInboundHR Voice AssistantJPM-202800Address ChangeResolved by Agent5:01
Email
Updated address in Workday after relocation
Jul 10, 2:19 AMInboundHR Voice AssistantJPM-203949Workday Login IssueResolved by Agent5:11
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Confirmed Workday SSO outage and provided expected resolution
Jul 10, 1:53 AMInboundHR Voice AssistantJPM-209201Paycheck QuestionResolved by Agent6:20
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Explained last paycheck net amount and deductions
Jul 9, 11:43 PMInboundHR Voice AssistantJPM-202340Retirement PlanResolved by Agent3:04
Email
Confirmed beneficiary designation update
Jul 9, 11:12 PMInboundHR Voice AssistantJPM-201650Relocation StatusResolved by Agent5:41
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Reviewed timing of household goods shipment
Jul 9, 7:57 PMInboundHR Voice AssistantJPM-201467PTO BalanceResolved by Agent6:48
Email
Provided breakdown of used and pending PTO for current year
Jul 9, 7:22 PMInboundHR Voice AssistantJPM-200142Benefits EnrollmentResolved by Agent7:05
Email
Explained open enrollment window for medical plans
Jul 9, 3:06 PMInboundHR Voice AssistantJPM-206319ImmigrationResolved by Agent5:38
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Provided contact for immigration specialist
Jul 9, 2:44 PMInboundHR Voice AssistantJPM-205676Relocation StatusResolved by Agent6:36
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Confirmed housing package cap and temporary lodging end date
Page 5 · 50 sessions
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