Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 21, 8:26 AMInboundHR Voice AssistantJPM-206333Benefits EnrollmentResolved by Agent5:10
Email
Compared PPO and HDHP plan tiers for employee
Jul 21, 8:25 AMChatbotHR ChatbotJPM-202293Relocation StatusResolved by Agent1:46
—
Explained gross-up estimate for interstate move
Jul 21, 8:20 AMInboundHR Voice AssistantJPM-209340Retirement PlanResolved by Agent6:48
Email
Walked through rollover options from previous employer
Jul 21, 8:04 AMChatbotHR ChatbotJPM-206509Benefits EnrollmentResolved by Agent2:00
Email
Explained open enrollment window for medical plans
Jul 21, 7:37 AMInboundHR Voice AssistantJPM-208891PTO BalanceResolved by Agent4:20
Email
Walked employee through PTO carryover policy for end of year
Jul 21, 6:51 AMChatbotHR ChatbotJPM-209968Paycheck QuestionResolved by Agent1:23
Email
Confirmed next pay date and direct deposit details
Jul 21, 6:50 AMChatbotHR ChatbotJPM-205565Benefits EnrollmentResolved by Agent2:25
—
Explained open enrollment window for medical plans
Jul 21, 4:56 AMOutboundHR Outbound VoiceJPM-207930OtherResolved by Agent6:04
—
Explained wellness stipend reimbursement process
Jul 21, 3:49 AMChatbotHR ChatbotJPM-205960Address ChangeResolved by Agent1:07
Email
Walked through Workday personal information edit flow
Jul 21, 12:31 AMOutboundHR Outbound VoiceJPM-206639Benefits EnrollmentTransferred to Benefits7:23
Teams
Explained open enrollment window for medical plans
Jul 20, 11:08 PMInboundHR Voice AssistantJPM-205723Manager ApprovalKnowledge Gap8:15
—
Explained delegate approval option for absent manager
Jul 20, 7:37 PMChatbotHR ChatbotJPM-208078Retirement PlanResolved by Agent2:44
Email
Explained employer match and vesting schedule
Jul 20, 7:12 PMChatbotHR ChatbotJPM-204193Benefits EnrollmentResolved by Agent0:46
Email
Helped employee compare plan options for upcoming enrollment
Jul 20, 4:47 PMChatbotHR ChatbotJPM-201581PTO BalanceKnowledge Gap1:16
—
Confirmed PTO balance before vacation request submission
Jul 20, 3:08 PMChatbotHR ChatbotJPM-204079Benefits EnrollmentResolved by Agent2:13
Email
Reviewed dependent coverage rules after life event
Jul 20, 2:44 PMChatbotHR ChatbotJPM-205202ImmigrationTransferred to HRBP0:57
Teams
Walked through I-9 reverification requirements
Jul 20, 2:39 PMInboundHR Voice AssistantJPM-205834Relocation StatusResolved by Agent7:34
—
Confirmed housing package cap and temporary lodging end date
Jul 20, 12:10 PMChatbotHR ChatbotJPM-204717Retirement PlanTransferred to Mobility2:57
Teams
Explained employer match and vesting schedule
Jul 20, 11:32 AMChatbotHR ChatbotJPM-207898Address ChangeResolved by Agent1:07
Email
Walked through Workday personal information edit flow
Jul 20, 11:30 AMChatbotHR ChatbotJPM-205743Paycheck QuestionResolved by Agent1:49
Email
Walked through pay stub line items
Jul 20, 11:29 AMInboundHR Voice AssistantJPM-208076Workday Login IssueResolved by Agent6:18
—
Helped employee access Workday timesheet submission
Jul 20, 10:14 AMChatbotHR ChatbotJPM-201529Benefits EnrollmentResolved by Agent1:28
Email
Confirmed dental and vision benefits coverage and premiums
Jul 20, 7:37 AMChatbotHR ChatbotJPM-200089OtherTransferred to Mobility2:37
Teams
Explained wellness stipend reimbursement process
Jul 20, 6:35 AMOutboundHR Outbound VoiceJPM-207403Workday Login IssueKnowledge Gap5:55
—
Helped employee access Workday timesheet submission
Jul 20, 6:32 AMOutboundHR Outbound VoiceJPM-209637Retirement PlanResolved by Agent8:42
Email
Walked through rollover options from previous employer
Jul 20, 6:04 AMInboundHR Voice AssistantJPM-200829Benefits EnrollmentResolved by Agent8:38
Email
Explained open enrollment window for medical plans
Jul 20, 5:46 AMInboundHR Voice AssistantJPM-203801PTO BalanceResolved by Agent5:57
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 20, 4:56 AMOutboundHR Outbound VoiceJPM-204804OtherResolved by Agent3:48
—
Walked through commuter benefits enrollment
Jul 20, 4:03 AMChatbotHR ChatbotJPM-201974Workday Login IssueKnowledge Gap1:33
—
Walked through Workday password reset flow
Jul 20, 3:52 AMChatbotHR ChatbotJPM-209824PTO BalanceResolved by Agent0:51
—
Confirmed remaining PTO days and explained accrual schedule
Jul 20, 3:01 AMInboundHR Voice AssistantJPM-205726ImmigrationResolved by Agent3:54
—
Discussed sponsorship paperwork deadline
Jul 20, 12:56 AMInboundHR Voice AssistantJPM-206118Relocation StatusResolved by Agent7:46
—
Provided status update on Cartus relocation case
Jul 20, 12:10 AMChatbotHR ChatbotJPM-207126Relocation StatusCaller Disconnected1:40
—
Confirmed housing package cap and temporary lodging end date
Jul 19, 9:24 PMChatbotHR ChatbotJPM-202186Workday Login IssueCaller Disconnected1:40
—
Helped employee access Workday timesheet submission
Jul 19, 9:09 PMInboundHR Voice AssistantJPM-201281Relocation StatusResolved by Agent5:59
—
Provided counselor contact info for relocation questions
Jul 19, 8:56 PMChatbotHR ChatbotJPM-203312Relocation StatusTransferred to HRBP1:03
Teams
Confirmed housing package cap and temporary lodging end date
Jul 19, 8:37 PMChatbotHR ChatbotJPM-200584Paycheck QuestionResolved by Agent2:40
Email
Clarified one-time bonus payment timing
Jul 19, 7:57 PMInboundHR Voice AssistantJPM-200381OtherResolved by Agent7:30
—
Explained wellness stipend reimbursement process
Jul 19, 7:46 PMChatbotHR ChatbotJPM-200780Benefits EnrollmentResolved by Agent2:11
Email
Compared PPO and HDHP plan tiers for employee
Jul 19, 7:19 PMChatbotHR ChatbotJPM-209896OtherResolved by Agent2:43
—
Reviewed referral bonus program details
Jul 19, 7:02 PMChatbotHR ChatbotJPM-206664PTO BalanceResolved by Agent1:35
Email
Explained PTO accrual for new hires in first year
Jul 19, 5:16 PMInboundHR Voice AssistantJPM-200610OtherResolved by Agent5:46
—
Explained wellness stipend reimbursement process
Jul 19, 5:03 PMOutboundHR Outbound VoiceJPM-208925PTO BalanceResolved by Agent6:54
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 19, 12:09 PMInboundHR Voice AssistantJPM-201605Benefits EnrollmentResolved by Agent6:04
Email
Confirmed dental and vision benefits coverage and premiums
Jul 19, 10:43 AMInboundHR Voice AssistantJPM-209725Workday Login IssueResolved by Agent5:03
—
Resolved Workday access issue before payroll cutoff
Jul 19, 8:55 AMInboundHR Voice AssistantJPM-206206Workday Login IssueKnowledge Gap8:18
—
Diagnosed multi-factor authentication issue with Workday
Jul 19, 8:53 AMChatbotHR ChatbotJPM-201589OtherResolved by Agent1:57
—
Explained wellness stipend reimbursement process
Jul 19, 8:06 AMOutboundHR Outbound VoiceJPM-206573Relocation StatusTransferred to Mobility7:03
Teams
Explained gross-up estimate for interstate move
Jul 19, 7:50 AMOutboundHR Outbound VoiceJPM-209060Benefits EnrollmentResolved by Agent7:36
Email
Helped employee compare plan options for upcoming enrollment
Jul 19, 7:26 AMChatbotHR ChatbotJPM-203732PTO BalanceTransferred to Mobility1:00
Teams
Provided breakdown of used and pending PTO for current year
Page 9 · 50 sessions
PreviousNext