Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 21, 8:38 AMInboundHR Voice AssistantJPM-206333Benefits EnrollmentResolved by Agent5:10
Email
Compared PPO and HDHP plan tiers for employee
Jul 21, 8:36 AMChatbotHR ChatbotJPM-202293Relocation StatusResolved by Agent1:46
—
Explained gross-up estimate for interstate move
Jul 21, 8:31 AMInboundHR Voice AssistantJPM-209340Retirement PlanResolved by Agent6:48
Email
Walked through rollover options from previous employer
Jul 21, 8:15 AMChatbotHR ChatbotJPM-206509Benefits EnrollmentResolved by Agent2:00
Email
Explained open enrollment window for medical plans
Jul 21, 7:48 AMInboundHR Voice AssistantJPM-208891PTO BalanceResolved by Agent4:20
Email
Walked employee through PTO carryover policy for end of year
Page 9 · 5 sessions
Previous