Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 23, 8:18 AMInboundHR Voice AssistantJPM-201405Manager ApprovalCaller Disconnected8:46
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Explained delegate approval option for absent manager
Jul 23, 7:15 AMChatbotHR ChatbotJPM-207866ImmigrationResolved by Agent2:11
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Provided contact for immigration specialist
Jul 23, 7:04 AMChatbotHR ChatbotJPM-209882Benefits EnrollmentTransferred to Benefits1:38
Teams
Compared PPO and HDHP plan tiers for employee
Jul 23, 6:44 AMChatbotHR ChatbotJPM-205281Manager ApprovalTransferred to HRBP2:27
Teams
Sent manager notification for pending approval
Jul 23, 6:43 AMChatbotHR ChatbotJPM-208564Address ChangeTransferred to HRBP0:58
Teams
Walked through Workday personal information edit flow
Jul 23, 6:34 AMInboundHR Voice AssistantJPM-202337PTO BalanceResolved by Agent7:17
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Confirmed PTO balance before vacation request submission
Jul 23, 6:31 AMInboundHR Voice AssistantJPM-202422OtherResolved by Agent5:58
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Explained wellness stipend reimbursement process
Jul 23, 6:23 AMInboundHR Voice AssistantJPM-204937PTO BalanceResolved by Agent6:39
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Provided breakdown of used and pending PTO for current year
Jul 23, 6:14 AMChatbotHR ChatbotJPM-206745Benefits EnrollmentResolved by Agent1:09
Email
Reviewed dependent coverage rules after life event
Jul 23, 5:42 AMChatbotHR ChatbotJPM-200328Benefits EnrollmentResolved by Agent2:17
Email
Explained open enrollment window for medical plans
Jul 23, 5:33 AMChatbotHR ChatbotJPM-200305ImmigrationResolved by Agent2:25
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Discussed sponsorship paperwork deadline
Jul 23, 5:14 AMChatbotHR ChatbotJPM-207075Relocation StatusResolved by Agent1:36
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Confirmed housing package cap and temporary lodging end date
Jul 23, 5:09 AMChatbotHR ChatbotJPM-201926OtherCaller Disconnected1:22
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Reviewed referral bonus program details
Jul 23, 4:58 AMChatbotHR ChatbotJPM-209791Paycheck QuestionResolved by Agent0:56
Email
Clarified one-time bonus payment timing
Jul 23, 4:26 AMChatbotHR ChatbotJPM-205184OtherTransferred to Mobility2:46
Teams
Explained wellness stipend reimbursement process
Jul 23, 4:02 AMChatbotHR ChatbotJPM-204982Retirement PlanResolved by Agent1:02
Email
Reviewed catch-up contribution eligibility
Jul 23, 3:10 AMChatbotHR ChatbotJPM-205895PTO BalanceTransferred to Benefits0:50
Teams
Confirmed PTO balance before vacation request submission
Jul 23, 2:54 AMInboundHR Voice AssistantJPM-206031PTO BalanceResolved by Agent6:59
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 23, 2:17 AMChatbotHR ChatbotJPM-203091Workday Login IssueResolved by Agent1:33
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Walked through Workday password reset flow
Jul 23, 2:10 AMInboundHR Voice AssistantJPM-207458Manager ApprovalResolved by Agent7:24
Teams
Explained delegate approval option for absent manager
Jul 23, 1:54 AMInboundHR Voice AssistantJPM-202346PTO BalanceKnowledge Gap7:31
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Provided breakdown of used and pending PTO for current year
Jul 23, 1:47 AMChatbotHR ChatbotJPM-203635Benefits EnrollmentResolved by Agent2:51
Email
Explained open enrollment window for medical plans
Jul 23, 1:27 AMChatbotHR ChatbotJPM-205102Paycheck QuestionResolved by Agent1:39
Email
Clarified tax withholding change after recent move
Jul 23, 12:11 AMInboundHR Voice AssistantJPM-201371Benefits EnrollmentResolved by Agent5:44
Email
Explained open enrollment window for medical plans
Jul 22, 11:59 PMInboundHR Voice AssistantJPM-206757Workday Login IssueResolved by Agent3:30
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Confirmed Workday SSO outage and provided expected resolution
Jul 22, 11:32 PMChatbotHR ChatbotJPM-209352OtherTransferred to HRBP2:00
Teams
Walked through commuter benefits enrollment
Jul 22, 11:30 PMChatbotHR ChatbotJPM-208828Workday Login IssueResolved by Agent2:36
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Diagnosed multi-factor authentication issue with Workday
Jul 22, 11:24 PMOutboundHR Outbound VoiceJPM-206033Retirement PlanTransferred to Benefits5:44
Teams
Explained retirement contribution change for next pay period
Jul 22, 11:14 PMChatbotHR ChatbotJPM-209062PTO BalanceResolved by Agent2:13
Email
Provided breakdown of used and pending PTO for current year
Jul 22, 10:50 PMChatbotHR ChatbotJPM-207496Address ChangeResolved by Agent0:57
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Updated address in Workday after relocation
Jul 22, 10:49 PMChatbotHR ChatbotJPM-201723Address ChangeTransferred to Benefits1:31
Teams
Reviewed emergency contact update process
Jul 22, 10:39 PMChatbotHR ChatbotJPM-201458Paycheck QuestionResolved by Agent2:53
Email
Clarified one-time bonus payment timing
Jul 22, 10:28 PMOutboundHR Outbound VoiceJPM-205544ImmigrationTransferred to Mobility9:19
Teams
Discussed sponsorship paperwork deadline
Jul 22, 10:26 PMOutboundHR Outbound VoiceJPM-207787Paycheck QuestionTransferred to HRBP7:31
Teams
Clarified one-time bonus payment timing
Jul 22, 10:06 PMChatbotHR ChatbotJPM-208902OtherResolved by Agent1:25
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Reviewed referral bonus program details
Jul 22, 9:25 PMChatbotHR ChatbotJPM-209430PTO BalanceResolved by Agent2:50
Email
Provided breakdown of used and pending PTO for current year
Jul 22, 8:53 PMChatbotHR ChatbotJPM-208845PTO BalanceResolved by Agent3:00
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 8:53 PMInboundHR Voice AssistantJPM-206119Paycheck QuestionResolved by Agent3:11
Email
Walked through pay stub line items
Jul 22, 8:23 PMInboundHR Voice AssistantJPM-205031Workday Login IssueResolved by Agent6:56
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Confirmed Workday SSO outage and provided expected resolution
Jul 22, 8:19 PMChatbotHR ChatbotJPM-208150PTO BalanceResolved by Agent2:16
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Confirmed remaining PTO days and explained accrual schedule
Jul 22, 8:08 PMChatbotHR ChatbotJPM-200649Benefits EnrollmentResolved by Agent1:35
Email
Reviewed dependent coverage rules after life event
Jul 22, 7:31 PMChatbotHR ChatbotJPM-201125OtherResolved by Agent1:43
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Reviewed referral bonus program details
Jul 22, 7:23 PMChatbotHR ChatbotJPM-206025Workday Login IssueTransferred to HRBP0:48
Teams
Helped employee access Workday timesheet submission
Jul 22, 7:18 PMChatbotHR ChatbotJPM-201740Retirement PlanResolved by Agent2:15
Email
Explained employer match and vesting schedule
Jul 22, 6:54 PMChatbotHR ChatbotJPM-207308Relocation StatusResolved by Agent2:08
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Provided counselor contact info for relocation questions
Jul 22, 6:51 PMChatbotHR ChatbotJPM-205165Relocation StatusResolved by Agent2:43
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Confirmed housing package cap and temporary lodging end date
Jul 22, 6:32 PMInboundHR Voice AssistantJPM-200953ImmigrationResolved by Agent5:39
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Provided contact for immigration specialist
Jul 22, 6:15 PMOutboundHR Outbound VoiceJPM-202081OtherResolved by Agent6:58
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Explained remote work guidelines policy
Jul 22, 5:56 PMChatbotHR ChatbotJPM-207241PTO BalanceResolved by Agent2:55
Email
Provided breakdown of used and pending PTO for current year
Jul 22, 5:55 PMChatbotHR ChatbotJPM-207604OtherResolved by Agent1:28
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Reviewed referral bonus program details
Page 6 · 50 sessions
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