Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 22, 8:17 PMChatbotHR ChatbotJPM-202479PTO BalanceResolved by Agent2:45
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 7:54 PMOutboundHR Outbound VoiceJPM-201040Workday Login IssueResolved by Agent5:47
—
Walked through Workday password reset flow
Jul 22, 7:51 PMChatbotHR ChatbotJPM-200697Manager ApprovalResolved by Agent2:42
Teams
Reviewed steps to escalate a stalled approval
Jul 22, 7:50 PMChatbotHR ChatbotJPM-201900Address ChangeResolved by Agent2:38
Email
Walked through Workday personal information edit flow
Jul 22, 7:45 PMChatbotHR ChatbotJPM-205256Manager ApprovalResolved by Agent1:23
Teams
Explained delegate approval option for absent manager
Jul 22, 7:43 PMInboundHR Voice AssistantJPM-205487ImmigrationResolved by Agent5:12
—
Confirmed status of permanent residency application
Jul 22, 7:28 PMChatbotHR ChatbotJPM-200150Manager ApprovalKnowledge Gap2:25
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Reviewed steps to escalate a stalled approval
Jul 22, 7:28 PMChatbotHR ChatbotJPM-201328Manager ApprovalResolved by Agent1:44
Teams
Confirmed approval escalation path
Jul 22, 6:24 PMOutboundHR Outbound VoiceJPM-204724PTO BalanceResolved by Agent8:56
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 5:31 PMInboundHR Voice AssistantJPM-205318Paycheck QuestionTransferred to HRBP4:40
Teams
Clarified tax withholding change after recent move
Jul 22, 5:21 PMOutboundHR Outbound VoiceJPM-203172Manager ApprovalResolved by Agent9:38
Teams
Reviewed steps to escalate a stalled approval
Jul 22, 5:15 PMInboundHR Voice AssistantJPM-208499Paycheck QuestionResolved by Agent7:15
Email
Confirmed next pay date and direct deposit details
Jul 22, 4:38 PMChatbotHR ChatbotJPM-209594PTO BalanceResolved by Agent2:15
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 22, 4:31 PMChatbotHR ChatbotJPM-204562OtherTransferred to Benefits2:49
Teams
Explained wellness stipend reimbursement process
Jul 22, 4:20 PMChatbotHR ChatbotJPM-200560Relocation StatusTransferred to HRBP1:39
Teams
Reviewed timing of household goods shipment
Jul 22, 4:16 PMOutboundHR Outbound VoiceJPM-201594Address ChangeResolved by Agent6:41
Email
Updated address in Workday after relocation
Jul 22, 4:14 PMInboundHR Voice AssistantJPM-208547Benefits EnrollmentKnowledge Gap8:55
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Compared PPO and HDHP plan tiers for employee
Jul 22, 3:50 PMChatbotHR ChatbotJPM-202289Manager ApprovalResolved by Agent2:22
Teams
Reviewed steps to escalate a stalled approval
Jul 22, 3:47 PMInboundHR Voice AssistantJPM-201390OtherTransferred to Benefits5:13
Teams
Explained wellness stipend reimbursement process
Jul 22, 3:46 PMOutboundHR Outbound VoiceJPM-204119PTO BalanceResolved by Agent7:19
Email
Provided breakdown of used and pending PTO for current year
Jul 22, 3:31 PMChatbotHR ChatbotJPM-204564Manager ApprovalResolved by Agent1:08
Teams
Sent manager notification for pending approval
Jul 22, 3:17 PMChatbotHR ChatbotJPM-204000OtherResolved by Agent2:34
—
Explained remote work guidelines policy
Jul 22, 2:52 PMChatbotHR ChatbotJPM-208054Relocation StatusTransferred to Mobility2:48
Teams
Confirmed housing package cap and temporary lodging end date
Jul 22, 2:36 PMChatbotHR ChatbotJPM-201955Address ChangeResolved by Agent1:10
Email
Updated mailing address for tax document delivery
Jul 22, 2:31 PMChatbotHR ChatbotJPM-200355PTO BalanceTransferred to HRBP3:00
Teams
Explained PTO accrual for new hires in first year
Jul 22, 2:28 PMInboundHR Voice AssistantJPM-202121Benefits EnrollmentResolved by Agent8:22
Email
Explained open enrollment window for medical plans
Jul 22, 2:26 PMInboundHR Voice AssistantJPM-207426Address ChangeTransferred to Mobility7:02
Teams
Confirmed payroll tax jurisdiction change after address update
Jul 22, 2:12 PMChatbotHR ChatbotJPM-208458Benefits EnrollmentTransferred to HRBP1:24
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 22, 1:47 PMInboundHR Voice AssistantJPM-208269Paycheck QuestionResolved by Agent4:14
—
Confirmed next pay date and direct deposit details
Jul 22, 1:41 PMChatbotHR ChatbotJPM-209071OtherResolved by Agent2:58
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Reviewed tuition reimbursement eligibility
Jul 22, 1:37 PMChatbotHR ChatbotJPM-200406PTO BalanceResolved by Agent2:31
Email
Provided breakdown of used and pending PTO for current year
Jul 22, 1:05 PMInboundHR Voice AssistantJPM-200446Workday Login IssueKnowledge Gap7:48
—
Confirmed Workday SSO outage and provided expected resolution
Jul 22, 12:10 PMOutboundHR Outbound VoiceJPM-202283Retirement PlanResolved by Agent8:36
Email
Explained employer match and vesting schedule
Jul 22, 11:49 AMInboundHR Voice AssistantJPM-200260PTO BalanceResolved by Agent7:39
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 22, 11:24 AMChatbotHR ChatbotJPM-208000ImmigrationTransferred to HRBP0:58
Teams
Discussed sponsorship paperwork deadline
Jul 22, 11:09 AMChatbotHR ChatbotJPM-201274Paycheck QuestionResolved by Agent1:59
Email
Confirmed next pay date and direct deposit details
Jul 22, 11:07 AMInboundHR Voice AssistantJPM-208584OtherResolved by Agent8:05
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Reviewed referral bonus program details
Jul 22, 10:27 AMChatbotHR ChatbotJPM-203932Benefits EnrollmentResolved by Agent1:37
Email
Confirmed dental and vision benefits coverage and premiums
Jul 22, 10:14 AMChatbotHR ChatbotJPM-205176OtherTransferred to HRBP0:59
Teams
Reviewed tuition reimbursement eligibility
Jul 22, 9:58 AMInboundHR Voice AssistantJPM-201305Benefits EnrollmentResolved by Agent8:38
Email
Compared PPO and HDHP plan tiers for employee
Jul 22, 9:36 AMOutboundHR Outbound VoiceJPM-208508Relocation StatusTransferred to HRBP8:09
Teams
Confirmed housing package cap and temporary lodging end date
Jul 22, 9:13 AMChatbotHR ChatbotJPM-204629PTO BalanceResolved by Agent1:39
Email
Confirmed PTO balance before vacation request submission
Jul 22, 7:56 AMChatbotHR ChatbotJPM-201987PTO BalanceResolved by Agent1:42
—
Confirmed PTO balance before vacation request submission
Jul 22, 7:41 AMChatbotHR ChatbotJPM-204872PTO BalanceResolved by Agent1:55
Email
Explained PTO accrual for new hires in first year
Jul 22, 7:27 AMInboundHR Voice AssistantJPM-202211Paycheck QuestionResolved by Agent8:31
Email
Clarified one-time bonus payment timing
Jul 22, 6:50 AMInboundHR Voice AssistantJPM-208034Benefits EnrollmentResolved by Agent6:14
Email
Explained open enrollment window for medical plans
Jul 22, 6:21 AMChatbotHR ChatbotJPM-208599Workday Login IssueKnowledge Gap1:57
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Helped employee access Workday timesheet submission
Jul 22, 5:37 AMInboundHR Voice AssistantJPM-204419Workday Login IssueResolved by Agent3:09
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Helped employee access Workday timesheet submission
Jul 22, 5:36 AMInboundHR Voice AssistantJPM-208341OtherResolved by Agent6:16
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Explained wellness stipend reimbursement process
Jul 22, 4:31 AMInboundHR Voice AssistantJPM-208402Paycheck QuestionResolved by Agent7:08
Email
Explained last paycheck net amount and deductions
Page 5 · 50 sessions
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