Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 23, 11:25 AMChatbotHR ChatbotJPM-207963Manager ApprovalResolved by Agent1:46
Teams
Explained delegate approval option for absent manager
Jul 23, 11:10 AMInboundHR Voice AssistantJPM-204719PTO BalanceResolved by Agent3:40
Email
Explained PTO accrual for new hires in first year
Jul 23, 9:41 AMChatbotHR ChatbotJPM-206236PTO BalanceResolved by Agent2:21
Email
Explained PTO accrual for new hires in first year
Jul 23, 9:32 AMChatbotHR ChatbotJPM-209821Manager ApprovalKnowledge Gap2:48
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Confirmed approval escalation path
Jul 23, 9:13 AMInboundHR Voice AssistantJPM-205640Manager ApprovalResolved by Agent8:18
Teams
Explained delegate approval option for absent manager
Jul 23, 9:09 AMOutboundHR Outbound VoiceJPM-201745PTO BalanceTransferred to Benefits3:42
Teams
Walked employee through PTO carryover policy for end of year
Jul 23, 8:58 AMChatbotHR ChatbotJPM-209090OtherResolved by Agent2:27
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Reviewed referral bonus program details
Jul 23, 8:15 AMInboundHR Voice AssistantJPM-205365Relocation StatusResolved by Agent5:03
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Explained gross-up estimate for interstate move
Jul 23, 7:55 AMOutboundHR Outbound VoiceJPM-204821OtherResolved by Agent8:44
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Reviewed referral bonus program details
Jul 23, 7:54 AMChatbotHR ChatbotJPM-201546OtherTransferred to Benefits1:39
Teams
Reviewed referral bonus program details
Jul 23, 6:59 AMInboundHR Voice AssistantJPM-200098Workday Login IssueTransferred to HRBP6:44
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 23, 6:27 AMChatbotHR ChatbotJPM-206732PTO BalanceResolved by Agent2:10
Email
Explained PTO accrual for new hires in first year
Jul 23, 6:16 AMInboundHR Voice AssistantJPM-205751PTO BalanceResolved by Agent6:26
Email
Walked employee through PTO carryover policy for end of year
Jul 23, 5:42 AMOutboundHR Outbound VoiceJPM-200649PTO BalanceResolved by Agent9:15
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Confirmed PTO balance before vacation request submission
Jul 23, 5:13 AMChatbotHR ChatbotJPM-206805Workday Login IssueResolved by Agent1:45
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Diagnosed multi-factor authentication issue with Workday
Jul 23, 5:11 AMChatbotHR ChatbotJPM-208001Workday Login IssueResolved by Agent1:04
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Diagnosed multi-factor authentication issue with Workday
Jul 23, 5:09 AMChatbotHR ChatbotJPM-201655OtherResolved by Agent1:02
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Walked through commuter benefits enrollment
Jul 23, 4:28 AMChatbotHR ChatbotJPM-201850Paycheck QuestionResolved by Agent1:48
Email
Walked through pay stub line items
Jul 23, 3:46 AMChatbotHR ChatbotJPM-207633PTO BalanceKnowledge Gap1:25
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Walked employee through PTO carryover policy for end of year
Jul 23, 3:29 AMOutboundHR Outbound VoiceJPM-209788Paycheck QuestionResolved by Agent6:03
Email
Confirmed next pay date and direct deposit details
Jul 23, 3:27 AMOutboundHR Outbound VoiceJPM-204880Paycheck QuestionResolved by Agent4:42
Email
Walked through pay stub line items
Jul 23, 3:15 AMOutboundHR Outbound VoiceJPM-204370Workday Login IssueKnowledge Gap6:49
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Walked through Workday password reset flow
Jul 23, 2:42 AMOutboundHR Outbound VoiceJPM-208936PTO BalanceResolved by Agent4:28
Email
Walked employee through PTO carryover policy for end of year
Jul 23, 2:36 AMInboundHR Voice AssistantJPM-207022OtherResolved by Agent6:03
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Explained remote work guidelines policy
Jul 23, 2:12 AMChatbotHR ChatbotJPM-208206Relocation StatusResolved by Agent2:00
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Explained gross-up estimate for interstate move
Jul 23, 1:50 AMChatbotHR ChatbotJPM-200850OtherCaller Disconnected2:22
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Reviewed tuition reimbursement eligibility
Jul 23, 1:50 AMInboundHR Voice AssistantJPM-200028Retirement PlanResolved by Agent5:38
Email
Explained employer match and vesting schedule
Jul 23, 12:10 AMInboundHR Voice AssistantJPM-209558Paycheck QuestionResolved by Agent3:07
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Clarified one-time bonus payment timing
Jul 23, 12:06 AMChatbotHR ChatbotJPM-206484Manager ApprovalResolved by Agent1:06
Teams
Confirmed approval escalation path
Jul 22, 11:58 PMInboundHR Voice AssistantJPM-203607Benefits EnrollmentResolved by Agent3:26
Email
Reviewed dependent coverage rules after life event
Jul 22, 11:57 PMInboundHR Voice AssistantJPM-205942ImmigrationResolved by Agent4:19
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Walked through I-9 reverification requirements
Jul 22, 11:56 PMOutboundHR Outbound VoiceJPM-204272OtherResolved by Agent5:30
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Reviewed tuition reimbursement eligibility
Jul 22, 11:36 PMChatbotHR ChatbotJPM-203602Relocation StatusResolved by Agent2:01
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Provided status update on Cartus relocation case
Jul 22, 11:03 PMInboundHR Voice AssistantJPM-207655Benefits EnrollmentCaller Disconnected7:04
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Compared PPO and HDHP plan tiers for employee
Jul 22, 10:45 PMChatbotHR ChatbotJPM-204410Benefits EnrollmentResolved by Agent2:16
Email
Reviewed dependent coverage rules after life event
Jul 22, 10:20 PMChatbotHR ChatbotJPM-205227PTO BalanceResolved by Agent2:12
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 10:14 PMOutboundHR Outbound VoiceJPM-206009Benefits EnrollmentTransferred to HRBP7:52
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 22, 10:10 PMChatbotHR ChatbotJPM-201799Retirement PlanResolved by Agent2:58
Email
Confirmed beneficiary designation update
Jul 22, 10:01 PMInboundHR Voice AssistantJPM-202774Relocation StatusResolved by Agent3:59
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Reviewed timing of household goods shipment
Jul 22, 9:07 PMChatbotHR ChatbotJPM-207365Relocation StatusResolved by Agent2:54
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Confirmed housing package cap and temporary lodging end date
Jul 22, 8:50 PMInboundHR Voice AssistantJPM-201737Paycheck QuestionResolved by Agent7:20
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Walked through pay stub line items
Jul 22, 8:48 PMInboundHR Voice AssistantJPM-208828PTO BalanceResolved by Agent4:02
Email
Provided breakdown of used and pending PTO for current year
Jul 22, 8:46 PMInboundHR Voice AssistantJPM-201373Relocation StatusResolved by Agent6:19
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Confirmed housing package cap and temporary lodging end date
Jul 22, 8:39 PMInboundHR Voice AssistantJPM-206902Relocation StatusResolved by Agent7:59
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Reviewed timing of household goods shipment
Jul 22, 8:27 PMChatbotHR ChatbotJPM-205906Paycheck QuestionCaller Disconnected0:58
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Walked through pay stub line items
Jul 22, 8:24 PMInboundHR Voice AssistantJPM-208985PTO BalanceKnowledge Gap5:17
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Confirmed remaining PTO days and explained accrual schedule
Jul 22, 8:04 PMInboundHR Voice AssistantJPM-200530OtherResolved by Agent7:30
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Explained wellness stipend reimbursement process
Jul 22, 8:04 PMOutboundHR Outbound VoiceJPM-203810ImmigrationResolved by Agent4:43
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Discussed sponsorship paperwork deadline
Jul 22, 7:54 PMChatbotHR ChatbotJPM-203578Paycheck QuestionResolved by Agent1:56
Email
Clarified tax withholding change after recent move
Jul 22, 7:51 PMChatbotHR ChatbotJPM-205741Paycheck QuestionResolved by Agent2:46
Email
Clarified tax withholding change after recent move
Page 4 · 50 sessions
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