Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 5, 9:41 PMOutboundHR Outbound VoiceJPM-208495PTO BalanceResolved by Agent9:04
Email
Confirmed PTO balance before vacation request submission
Jul 5, 9:03 PMChatbotHR ChatbotJPM-205173Workday Login IssueResolved by Agent0:45
—
Walked through Workday password reset flow
Jul 5, 8:39 PMInboundHR Voice AssistantJPM-204650Manager ApprovalTransferred to Mobility5:42
Teams
Sent manager notification for pending approval
Jul 5, 8:33 PMChatbotHR ChatbotJPM-202169Paycheck QuestionResolved by Agent2:02
Email
Explained last paycheck net amount and deductions
Jul 5, 8:27 PMChatbotHR ChatbotJPM-207307OtherTransferred to HRBP2:16
Teams
Reviewed referral bonus program details
Jul 5, 8:23 PMInboundHR Voice AssistantJPM-207548OtherResolved by Agent8:14
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Reviewed referral bonus program details
Jul 5, 8:17 PMOutboundHR Outbound VoiceJPM-206705Manager ApprovalTransferred to HRBP4:44
Teams
Confirmed approval escalation path
Jul 5, 8:17 PMChatbotHR ChatbotJPM-205021PTO BalanceTransferred to HRBP1:06
Teams
Explained PTO accrual for new hires in first year
Jul 5, 8:02 PMInboundHR Voice AssistantJPM-201888PTO BalanceResolved by Agent5:13
Email
Confirmed PTO balance before vacation request submission
Jul 5, 7:30 PMChatbotHR ChatbotJPM-207123PTO BalanceResolved by Agent0:56
—
Provided breakdown of used and pending PTO for current year
Jul 5, 6:00 PMInboundHR Voice AssistantJPM-204499Manager ApprovalCaller Disconnected6:28
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Sent manager notification for pending approval
Jul 5, 4:59 PMInboundHR Voice AssistantJPM-204476OtherCaller Disconnected3:15
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Reviewed referral bonus program details
Jul 5, 4:58 PMChatbotHR ChatbotJPM-209794PTO BalanceResolved by Agent2:11
Email
Confirmed PTO balance before vacation request submission
Jul 5, 4:56 PMInboundHR Voice AssistantJPM-200828Relocation StatusResolved by Agent4:31
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Provided status update on Cartus relocation case
Jul 5, 4:46 PMInboundHR Voice AssistantJPM-202226Paycheck QuestionResolved by Agent3:30
Email
Confirmed next pay date and direct deposit details
Jul 5, 4:44 PMInboundHR Voice AssistantJPM-206747Relocation StatusResolved by Agent8:03
—
Provided status update on Cartus relocation case
Jul 5, 4:42 PMChatbotHR ChatbotJPM-209119OtherResolved by Agent2:02
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Reviewed referral bonus program details
Jul 5, 4:00 PMInboundHR Voice AssistantJPM-203246Workday Login IssueResolved by Agent3:59
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Helped employee access Workday timesheet submission
Jul 5, 3:53 PMChatbotHR ChatbotJPM-202229PTO BalanceResolved by Agent1:55
—
Confirmed remaining PTO days and explained accrual schedule
Jul 5, 3:35 PMInboundHR Voice AssistantJPM-208372Workday Login IssueResolved by Agent6:03
—
Confirmed Workday SSO outage and provided expected resolution
Jul 5, 2:50 PMChatbotHR ChatbotJPM-206586PTO BalanceResolved by Agent2:36
Email
Confirmed PTO balance before vacation request submission
Jul 5, 2:28 PMOutboundHR Outbound VoiceJPM-205087Relocation StatusResolved by Agent7:30
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Provided counselor contact info for relocation questions
Jul 5, 1:37 PMChatbotHR ChatbotJPM-202481Benefits EnrollmentResolved by Agent1:02
Email
Confirmed dental and vision benefits coverage and premiums
Jul 5, 1:29 PMInboundHR Voice AssistantJPM-209578PTO BalanceResolved by Agent8:48
Email
Explained PTO accrual for new hires in first year
Jul 5, 1:12 PMInboundHR Voice AssistantJPM-208921PTO BalanceResolved by Agent8:48
Email
Confirmed PTO balance before vacation request submission
Jul 5, 11:54 AMChatbotHR ChatbotJPM-200148Benefits EnrollmentResolved by Agent1:05
Email
Explained open enrollment window for medical plans
Jul 5, 11:46 AMChatbotHR ChatbotJPM-204207Benefits EnrollmentResolved by Agent1:36
Email
Compared PPO and HDHP plan tiers for employee
Jul 5, 10:51 AMOutboundHR Outbound VoiceJPM-203551Benefits EnrollmentResolved by Agent5:16
Email
Reviewed dependent coverage rules after life event
Jul 5, 10:19 AMChatbotHR ChatbotJPM-202448OtherTransferred to HRBP1:31
Teams
Reviewed referral bonus program details
Jul 5, 10:13 AMChatbotHR ChatbotJPM-200055Manager ApprovalResolved by Agent0:58
Teams
Reviewed steps to escalate a stalled approval
Jul 5, 10:01 AMInboundHR Voice AssistantJPM-201837PTO BalanceKnowledge Gap7:24
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Explained PTO accrual for new hires in first year
Jul 5, 9:13 AMInboundHR Voice AssistantJPM-206328Paycheck QuestionResolved by Agent8:30
Email
Confirmed next pay date and direct deposit details
Jul 5, 9:08 AMOutboundHR Outbound VoiceJPM-209185Paycheck QuestionResolved by Agent9:20
Email
Clarified tax withholding change after recent move
Jul 5, 9:01 AMInboundHR Voice AssistantJPM-208854PTO BalanceResolved by Agent3:28
Email
Provided breakdown of used and pending PTO for current year
Jul 5, 8:13 AMInboundHR Voice AssistantJPM-203260Benefits EnrollmentKnowledge Gap6:12
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Helped employee compare plan options for upcoming enrollment
Jul 5, 8:05 AMOutboundHR Outbound VoiceJPM-201927Workday Login IssueResolved by Agent4:22
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Diagnosed multi-factor authentication issue with Workday
Jul 5, 8:04 AMInboundHR Voice AssistantJPM-202950Relocation StatusResolved by Agent8:14
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Confirmed housing package cap and temporary lodging end date
Jul 5, 8:04 AMInboundHR Voice AssistantJPM-208146Relocation StatusKnowledge Gap6:38
—
Provided counselor contact info for relocation questions
Jul 5, 7:45 AMChatbotHR ChatbotJPM-205762PTO BalanceResolved by Agent1:19
Email
Confirmed PTO balance before vacation request submission
Jul 5, 7:28 AMChatbotHR ChatbotJPM-205057Benefits EnrollmentResolved by Agent2:11
—
Compared PPO and HDHP plan tiers for employee
Jul 5, 6:28 AMInboundHR Voice AssistantJPM-205492PTO BalanceResolved by Agent8:09
Email
Walked employee through PTO carryover policy for end of year
Jul 5, 5:56 AMOutboundHR Outbound VoiceJPM-205284ImmigrationResolved by Agent9:09
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Confirmed status of permanent residency application
Jul 5, 5:54 AMChatbotHR ChatbotJPM-204003PTO BalanceResolved by Agent1:39
Email
Explained PTO accrual for new hires in first year
Jul 5, 5:41 AMChatbotHR ChatbotJPM-208963Benefits EnrollmentTransferred to Mobility1:22
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 5, 5:32 AMChatbotHR ChatbotJPM-204610Manager ApprovalResolved by Agent1:38
Teams
Explained approval workflow for pending PTO request
Jul 5, 4:50 AMChatbotHR ChatbotJPM-204817PTO BalanceResolved by Agent2:03
Email
Confirmed PTO balance before vacation request submission
Jul 5, 4:19 AMInboundHR Voice AssistantJPM-200214Retirement PlanResolved by Agent3:16
Email
Confirmed beneficiary designation update
Jul 5, 4:15 AMChatbotHR ChatbotJPM-200390Workday Login IssueResolved by Agent0:56
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Helped employee access Workday timesheet submission
Jul 5, 3:27 AMChatbotHR ChatbotJPM-205079Manager ApprovalKnowledge Gap1:18
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Confirmed approval escalation path
Jul 5, 2:18 AMInboundHR Voice AssistantJPM-202528ImmigrationTransferred to Benefits5:32
Teams
Walked through I-9 reverification requirements
Page 26 · 50 sessions
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