Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 9, 10:43 AMChatbotHR ChatbotJPM-207401PTO BalanceResolved by Agent2:21
Email
Provided breakdown of used and pending PTO for current year
Jul 9, 10:40 AMChatbotHR ChatbotJPM-202756Address ChangeResolved by Agent1:48
Email
Updated address in Workday after relocation
Jul 9, 10:17 AMInboundHR Voice AssistantJPM-207244OtherResolved by Agent4:29
—
Reviewed referral bonus program details
Jul 9, 9:37 AMChatbotHR ChatbotJPM-203401Workday Login IssueResolved by Agent2:51
—
Diagnosed multi-factor authentication issue with Workday
Jul 9, 9:35 AMInboundHR Voice AssistantJPM-208550PTO BalanceKnowledge Gap7:44
—
Walked employee through PTO carryover policy for end of year
Jul 9, 9:26 AMChatbotHR ChatbotJPM-207221Paycheck QuestionResolved by Agent2:52
—
Walked through pay stub line items
Jul 9, 8:38 AMChatbotHR ChatbotJPM-202532Manager ApprovalResolved by Agent1:01
Teams
Explained delegate approval option for absent manager
Jul 9, 8:34 AMInboundHR Voice AssistantJPM-203510Address ChangeResolved by Agent3:57
Email
Walked through Workday personal information edit flow
Jul 9, 8:06 AMInboundHR Voice AssistantJPM-209357Relocation StatusResolved by Agent5:52
—
Provided counselor contact info for relocation questions
Jul 9, 7:44 AMOutboundHR Outbound VoiceJPM-206242Workday Login IssueResolved by Agent5:52
—
Helped employee access Workday timesheet submission
Jul 9, 7:37 AMOutboundHR Outbound VoiceJPM-209478Address ChangeResolved by Agent9:27
Email
Reviewed emergency contact update process
Jul 9, 7:24 AMInboundHR Voice AssistantJPM-200627PTO BalanceResolved by Agent4:12
Email
Explained PTO accrual for new hires in first year
Jul 9, 7:15 AMChatbotHR ChatbotJPM-205294OtherResolved by Agent1:50
—
Walked through commuter benefits enrollment
Jul 9, 6:55 AMChatbotHR ChatbotJPM-208801Workday Login IssueKnowledge Gap1:44
—
Diagnosed multi-factor authentication issue with Workday
Jul 9, 6:38 AMChatbotHR ChatbotJPM-201263PTO BalanceKnowledge Gap2:36
—
Provided breakdown of used and pending PTO for current year
Jul 9, 6:10 AMChatbotHR ChatbotJPM-205240Benefits EnrollmentResolved by Agent2:41
—
Compared PPO and HDHP plan tiers for employee
Jul 9, 5:30 AMChatbotHR ChatbotJPM-205768PTO BalanceTransferred to Benefits2:49
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 9, 4:47 AMInboundHR Voice AssistantJPM-207346OtherResolved by Agent8:16
—
Walked through commuter benefits enrollment
Jul 9, 3:53 AMChatbotHR ChatbotJPM-204195Benefits EnrollmentTransferred to Benefits1:10
Teams
Explained open enrollment window for medical plans
Jul 9, 3:36 AMInboundHR Voice AssistantJPM-200284OtherResolved by Agent6:10
—
Explained wellness stipend reimbursement process
Jul 9, 3:23 AMOutboundHR Outbound VoiceJPM-209474Retirement PlanTransferred to Benefits6:02
Teams
Explained employer match and vesting schedule
Jul 9, 3:12 AMChatbotHR ChatbotJPM-201246PTO BalanceResolved by Agent2:35
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 9, 2:52 AMChatbotHR ChatbotJPM-207539OtherCaller Disconnected2:40
—
Walked through commuter benefits enrollment
Jul 9, 2:06 AMChatbotHR ChatbotJPM-200221Paycheck QuestionResolved by Agent1:39
Email
Walked through pay stub line items
Jul 9, 12:57 AMOutboundHR Outbound VoiceJPM-204337PTO BalanceResolved by Agent6:36
Email
Provided breakdown of used and pending PTO for current year
Jul 9, 12:46 AMInboundHR Voice AssistantJPM-200096Benefits EnrollmentTransferred to HRBP4:48
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 8, 10:42 PMInboundHR Voice AssistantJPM-209473Retirement PlanResolved by Agent4:36
Email
Reviewed catch-up contribution eligibility
Jul 8, 9:47 PMInboundHR Voice AssistantJPM-204847Retirement PlanResolved by Agent5:00
Email
Explained employer match and vesting schedule
Jul 8, 8:55 PMChatbotHR ChatbotJPM-206313Relocation StatusTransferred to Benefits0:57
Teams
Reviewed timing of household goods shipment
Jul 8, 8:35 PMInboundHR Voice AssistantJPM-209061Manager ApprovalResolved by Agent5:39
Teams
Sent manager notification for pending approval
Jul 8, 5:14 PMOutboundHR Outbound VoiceJPM-207861Relocation StatusTransferred to HRBP9:25
Teams
Provided counselor contact info for relocation questions
Jul 8, 4:24 PMOutboundHR Outbound VoiceJPM-201973PTO BalanceTransferred to Mobility9:18
Teams
Provided breakdown of used and pending PTO for current year
Jul 8, 3:49 PMChatbotHR ChatbotJPM-202457OtherResolved by Agent1:43
—
Reviewed referral bonus program details
Jul 8, 2:39 PMChatbotHR ChatbotJPM-206671Benefits EnrollmentResolved by Agent2:29
Email
Explained open enrollment window for medical plans
Jul 8, 1:30 PMInboundHR Voice AssistantJPM-205109Workday Login IssueTransferred to Benefits7:00
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 8, 12:33 PMInboundHR Voice AssistantJPM-208697PTO BalanceResolved by Agent3:36
Email
Confirmed PTO balance before vacation request submission
Jul 8, 11:35 AMOutboundHR Outbound VoiceJPM-202919Paycheck QuestionTransferred to HRBP5:26
Teams
Walked through pay stub line items
Jul 8, 10:31 AMInboundHR Voice AssistantJPM-206226PTO BalanceKnowledge Gap4:55
—
Explained PTO accrual for new hires in first year
Jul 8, 10:29 AMChatbotHR ChatbotJPM-201293OtherResolved by Agent2:14
—
Reviewed referral bonus program details
Jul 8, 9:29 AMChatbotHR ChatbotJPM-202638Address ChangeResolved by Agent1:43
Email
Confirmed payroll tax jurisdiction change after address update
Jul 8, 8:02 AMChatbotHR ChatbotJPM-202123Relocation StatusResolved by Agent0:47
—
Reviewed timing of household goods shipment
Jul 8, 4:16 AMInboundHR Voice AssistantJPM-203015PTO BalanceResolved by Agent4:02
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 8, 2:55 AMInboundHR Voice AssistantJPM-201209PTO BalanceResolved by Agent5:46
Email
Provided breakdown of used and pending PTO for current year
Jul 8, 2:19 AMChatbotHR ChatbotJPM-204898Workday Login IssueResolved by Agent2:06
—
Diagnosed multi-factor authentication issue with Workday
Jul 8, 1:44 AMChatbotHR ChatbotJPM-208194Benefits EnrollmentKnowledge Gap2:30
—
Compared PPO and HDHP plan tiers for employee
Jul 8, 1:04 AMOutboundHR Outbound VoiceJPM-207173PTO BalanceResolved by Agent6:48
Email
Explained PTO accrual for new hires in first year
Jul 8, 1:04 AMChatbotHR ChatbotJPM-207504Paycheck QuestionResolved by Agent0:57
Email
Clarified one-time bonus payment timing
Jul 7, 11:45 PMInboundHR Voice AssistantJPM-200196PTO BalanceTransferred to Benefits3:41
Teams
Provided breakdown of used and pending PTO for current year
Jul 7, 10:18 PMChatbotHR ChatbotJPM-202355Address ChangeResolved by Agent1:55
Email
Updated mailing address for tax document delivery
Jul 7, 10:04 PMInboundHR Voice AssistantJPM-205025OtherTransferred to HRBP5:27
Teams
Reviewed tuition reimbursement eligibility
Page 23 · 50 sessions
PreviousNext