Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 9, 10:48 AMChatbotHR ChatbotJPM-207401PTO BalanceResolved by Agent2:21
Email
Provided breakdown of used and pending PTO for current year
Jul 9, 10:44 AMChatbotHR ChatbotJPM-202756Address ChangeResolved by Agent1:48
Email
Updated address in Workday after relocation
Jul 9, 10:22 AMInboundHR Voice AssistantJPM-207244OtherResolved by Agent4:29
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Reviewed referral bonus program details
Jul 9, 9:42 AMChatbotHR ChatbotJPM-203401Workday Login IssueResolved by Agent2:51
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Diagnosed multi-factor authentication issue with Workday
Jul 9, 9:40 AMInboundHR Voice AssistantJPM-208550PTO BalanceKnowledge Gap7:44
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Walked employee through PTO carryover policy for end of year
Jul 9, 9:31 AMChatbotHR ChatbotJPM-207221Paycheck QuestionResolved by Agent2:52
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Walked through pay stub line items
Jul 9, 8:43 AMChatbotHR ChatbotJPM-202532Manager ApprovalResolved by Agent1:01
Teams
Explained delegate approval option for absent manager
Jul 9, 8:38 AMInboundHR Voice AssistantJPM-203510Address ChangeResolved by Agent3:57
Email
Walked through Workday personal information edit flow
Jul 9, 8:11 AMInboundHR Voice AssistantJPM-209357Relocation StatusResolved by Agent5:52
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Provided counselor contact info for relocation questions
Jul 9, 7:49 AMOutboundHR Outbound VoiceJPM-206242Workday Login IssueResolved by Agent5:52
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Helped employee access Workday timesheet submission
Jul 9, 7:42 AMOutboundHR Outbound VoiceJPM-209478Address ChangeResolved by Agent9:27
Email
Reviewed emergency contact update process
Jul 9, 7:29 AMInboundHR Voice AssistantJPM-200627PTO BalanceResolved by Agent4:12
Email
Explained PTO accrual for new hires in first year
Jul 9, 7:20 AMChatbotHR ChatbotJPM-205294OtherResolved by Agent1:50
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Walked through commuter benefits enrollment
Jul 9, 7:00 AMChatbotHR ChatbotJPM-208801Workday Login IssueKnowledge Gap1:44
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Diagnosed multi-factor authentication issue with Workday
Jul 9, 6:43 AMChatbotHR ChatbotJPM-201263PTO BalanceKnowledge Gap2:36
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Provided breakdown of used and pending PTO for current year
Jul 9, 6:15 AMChatbotHR ChatbotJPM-205240Benefits EnrollmentResolved by Agent2:41
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Compared PPO and HDHP plan tiers for employee
Jul 9, 5:35 AMChatbotHR ChatbotJPM-205768PTO BalanceTransferred to Benefits2:49
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 9, 4:52 AMInboundHR Voice AssistantJPM-207346OtherResolved by Agent8:16
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Walked through commuter benefits enrollment
Jul 9, 3:58 AMChatbotHR ChatbotJPM-204195Benefits EnrollmentTransferred to Benefits1:10
Teams
Explained open enrollment window for medical plans
Jul 9, 3:41 AMInboundHR Voice AssistantJPM-200284OtherResolved by Agent6:10
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Explained wellness stipend reimbursement process
Jul 9, 3:28 AMOutboundHR Outbound VoiceJPM-209474Retirement PlanTransferred to Benefits6:02
Teams
Explained employer match and vesting schedule
Jul 9, 3:17 AMChatbotHR ChatbotJPM-201246PTO BalanceResolved by Agent2:35
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 9, 2:57 AMChatbotHR ChatbotJPM-207539OtherCaller Disconnected2:40
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Walked through commuter benefits enrollment
Jul 9, 2:11 AMChatbotHR ChatbotJPM-200221Paycheck QuestionResolved by Agent1:39
Email
Walked through pay stub line items
Jul 9, 1:02 AMOutboundHR Outbound VoiceJPM-204337PTO BalanceResolved by Agent6:36
Email
Provided breakdown of used and pending PTO for current year
Jul 9, 12:51 AMInboundHR Voice AssistantJPM-200096Benefits EnrollmentTransferred to HRBP4:48
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 8, 10:47 PMInboundHR Voice AssistantJPM-209473Retirement PlanResolved by Agent4:36
Email
Reviewed catch-up contribution eligibility
Jul 8, 9:52 PMInboundHR Voice AssistantJPM-204847Retirement PlanResolved by Agent5:00
Email
Explained employer match and vesting schedule
Jul 8, 8:59 PMChatbotHR ChatbotJPM-206313Relocation StatusTransferred to Benefits0:57
Teams
Reviewed timing of household goods shipment
Jul 8, 8:40 PMInboundHR Voice AssistantJPM-209061Manager ApprovalResolved by Agent5:39
Teams
Sent manager notification for pending approval
Jul 8, 5:19 PMOutboundHR Outbound VoiceJPM-207861Relocation StatusTransferred to HRBP9:25
Teams
Provided counselor contact info for relocation questions
Jul 8, 4:29 PMOutboundHR Outbound VoiceJPM-201973PTO BalanceTransferred to Mobility9:18
Teams
Provided breakdown of used and pending PTO for current year
Jul 8, 3:54 PMChatbotHR ChatbotJPM-202457OtherResolved by Agent1:43
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Reviewed referral bonus program details
Jul 8, 2:44 PMChatbotHR ChatbotJPM-206671Benefits EnrollmentResolved by Agent2:29
Email
Explained open enrollment window for medical plans
Jul 8, 1:35 PMInboundHR Voice AssistantJPM-205109Workday Login IssueTransferred to Benefits7:00
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 8, 12:38 PMInboundHR Voice AssistantJPM-208697PTO BalanceResolved by Agent3:36
Email
Confirmed PTO balance before vacation request submission
Jul 8, 11:40 AMOutboundHR Outbound VoiceJPM-202919Paycheck QuestionTransferred to HRBP5:26
Teams
Walked through pay stub line items
Jul 8, 10:36 AMInboundHR Voice AssistantJPM-206226PTO BalanceKnowledge Gap4:55
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Explained PTO accrual for new hires in first year
Jul 8, 10:34 AMChatbotHR ChatbotJPM-201293OtherResolved by Agent2:14
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Reviewed referral bonus program details
Jul 8, 9:34 AMChatbotHR ChatbotJPM-202638Address ChangeResolved by Agent1:43
Email
Confirmed payroll tax jurisdiction change after address update
Jul 8, 8:07 AMChatbotHR ChatbotJPM-202123Relocation StatusResolved by Agent0:47
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Reviewed timing of household goods shipment
Jul 8, 4:21 AMInboundHR Voice AssistantJPM-203015PTO BalanceResolved by Agent4:02
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 8, 3:00 AMInboundHR Voice AssistantJPM-201209PTO BalanceResolved by Agent5:46
Email
Provided breakdown of used and pending PTO for current year
Jul 8, 2:24 AMChatbotHR ChatbotJPM-204898Workday Login IssueResolved by Agent2:06
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Diagnosed multi-factor authentication issue with Workday
Jul 8, 1:49 AMChatbotHR ChatbotJPM-208194Benefits EnrollmentKnowledge Gap2:30
—
Compared PPO and HDHP plan tiers for employee
Jul 8, 1:09 AMOutboundHR Outbound VoiceJPM-207173PTO BalanceResolved by Agent6:48
Email
Explained PTO accrual for new hires in first year
Jul 8, 1:09 AMChatbotHR ChatbotJPM-207504Paycheck QuestionResolved by Agent0:57
Email
Clarified one-time bonus payment timing
Jul 7, 11:50 PMInboundHR Voice AssistantJPM-200196PTO BalanceTransferred to Benefits3:41
Teams
Provided breakdown of used and pending PTO for current year
Jul 7, 10:23 PMChatbotHR ChatbotJPM-202355Address ChangeResolved by Agent1:55
Email
Updated mailing address for tax document delivery
Jul 7, 10:09 PMInboundHR Voice AssistantJPM-205025OtherTransferred to HRBP5:27
Teams
Reviewed tuition reimbursement eligibility
Page 23 · 50 sessions
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