Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 15, 3:50 PMInboundHR Voice AssistantJPM-208023Relocation StatusResolved by Agent7:48
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Provided counselor contact info for relocation questions
Jul 15, 3:22 PMInboundHR Voice AssistantJPM-201243Benefits EnrollmentResolved by Agent4:32
Email
Helped employee compare plan options for upcoming enrollment
Jul 15, 2:20 PMChatbotHR ChatbotJPM-209577Relocation StatusKnowledge Gap2:49
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Reviewed timing of household goods shipment
Jul 15, 2:12 PMInboundHR Voice AssistantJPM-209471ImmigrationResolved by Agent6:06
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Explained sponsorship process and immigration team handoff
Jul 15, 2:07 PMOutboundHR Outbound VoiceJPM-205856Manager ApprovalKnowledge Gap8:49
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Explained approval workflow for pending PTO request
Jul 15, 2:06 PMChatbotHR ChatbotJPM-202609PTO BalanceResolved by Agent2:26
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Confirmed remaining PTO days and explained accrual schedule
Jul 15, 2:01 PMInboundHR Voice AssistantJPM-201798OtherResolved by Agent6:15
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Explained wellness stipend reimbursement process
Jul 15, 1:36 PMInboundHR Voice AssistantJPM-201293Paycheck QuestionTransferred to HRBP6:28
Teams
Walked through pay stub line items
Jul 15, 1:27 PMOutboundHR Outbound VoiceJPM-201161OtherResolved by Agent3:59
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Reviewed tuition reimbursement eligibility
Jul 15, 1:23 PMChatbotHR ChatbotJPM-204844Address ChangeResolved by Agent2:19
Email
Walked through Workday personal information edit flow
Jul 15, 1:17 PMOutboundHR Outbound VoiceJPM-202063PTO BalanceResolved by Agent3:57
Email
Explained PTO accrual for new hires in first year
Jul 15, 12:44 PMChatbotHR ChatbotJPM-204803OtherResolved by Agent1:45
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Reviewed referral bonus program details
Jul 15, 12:06 PMChatbotHR ChatbotJPM-202194PTO BalanceResolved by Agent1:53
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Explained PTO accrual for new hires in first year
Jul 15, 11:18 AMChatbotHR ChatbotJPM-209860OtherKnowledge Gap2:01
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Explained remote work guidelines policy
Jul 15, 11:13 AMChatbotHR ChatbotJPM-206347Benefits EnrollmentResolved by Agent2:42
Email
Reviewed dependent coverage rules after life event
Jul 15, 10:53 AMChatbotHR ChatbotJPM-202076Paycheck QuestionResolved by Agent0:47
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Clarified tax withholding change after recent move
Jul 15, 10:10 AMChatbotHR ChatbotJPM-203225OtherResolved by Agent2:44
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Reviewed referral bonus program details
Jul 15, 10:05 AMInboundHR Voice AssistantJPM-205940OtherResolved by Agent7:44
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Reviewed tuition reimbursement eligibility
Jul 15, 9:19 AMChatbotHR ChatbotJPM-209822PTO BalanceTransferred to HRBP0:51
Teams
Walked employee through PTO carryover policy for end of year
Jul 15, 9:03 AMChatbotHR ChatbotJPM-205517Benefits EnrollmentKnowledge Gap2:45
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Reviewed dependent coverage rules after life event
Jul 15, 8:04 AMInboundHR Voice AssistantJPM-201737PTO BalanceTransferred to Mobility8:34
Teams
Walked employee through PTO carryover policy for end of year
Jul 15, 7:33 AMOutboundHR Outbound VoiceJPM-208470PTO BalanceResolved by Agent9:54
Email
Explained PTO accrual for new hires in first year
Jul 15, 7:17 AMInboundHR Voice AssistantJPM-201409Benefits EnrollmentResolved by Agent6:31
Email
Explained open enrollment window for medical plans
Jul 15, 6:39 AMOutboundHR Outbound VoiceJPM-207213Manager ApprovalResolved by Agent4:31
Teams
Explained approval workflow for pending PTO request
Jul 15, 6:32 AMChatbotHR ChatbotJPM-207112Manager ApprovalResolved by Agent2:19
Teams
Confirmed approval escalation path
Jul 15, 5:29 AMChatbotHR ChatbotJPM-204647PTO BalanceResolved by Agent1:23
Email
Confirmed PTO balance before vacation request submission
Jul 15, 5:20 AMChatbotHR ChatbotJPM-202061ImmigrationResolved by Agent2:20
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Discussed sponsorship paperwork deadline
Jul 15, 4:58 AMInboundHR Voice AssistantJPM-205524PTO BalanceTransferred to Mobility7:10
Teams
Confirmed PTO balance before vacation request submission
Jul 15, 4:16 AMChatbotHR ChatbotJPM-201596Benefits EnrollmentResolved by Agent1:43
Email
Compared PPO and HDHP plan tiers for employee
Jul 15, 4:05 AMInboundHR Voice AssistantJPM-206460Paycheck QuestionResolved by Agent7:55
Email
Confirmed next pay date and direct deposit details
Jul 15, 3:03 AMChatbotHR ChatbotJPM-204653Benefits EnrollmentResolved by Agent2:54
Email
Compared PPO and HDHP plan tiers for employee
Jul 15, 2:52 AMChatbotHR ChatbotJPM-208354PTO BalanceResolved by Agent1:03
Email
Confirmed PTO balance before vacation request submission
Jul 15, 2:06 AMInboundHR Voice AssistantJPM-208699Paycheck QuestionResolved by Agent7:23
Email
Walked through pay stub line items
Jul 15, 1:57 AMChatbotHR ChatbotJPM-205822Paycheck QuestionResolved by Agent2:57
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Confirmed next pay date and direct deposit details
Jul 15, 1:47 AMOutboundHR Outbound VoiceJPM-205628Benefits EnrollmentResolved by Agent9:58
Email
Compared PPO and HDHP plan tiers for employee
Jul 15, 1:32 AMChatbotHR ChatbotJPM-207183Relocation StatusResolved by Agent2:46
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Provided status update on Cartus relocation case
Jul 15, 1:13 AMOutboundHR Outbound VoiceJPM-206777OtherResolved by Agent8:28
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Reviewed referral bonus program details
Jul 15, 1:13 AMChatbotHR ChatbotJPM-203453OtherResolved by Agent1:03
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Explained wellness stipend reimbursement process
Jul 15, 12:44 AMChatbotHR ChatbotJPM-207888Retirement PlanResolved by Agent1:41
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Explained retirement contribution change for next pay period
Jul 15, 12:26 AMChatbotHR ChatbotJPM-209112PTO BalanceResolved by Agent2:49
Email
Confirmed PTO balance before vacation request submission
Jul 15, 12:25 AMChatbotHR ChatbotJPM-200428Benefits EnrollmentResolved by Agent2:48
Email
Helped employee compare plan options for upcoming enrollment
Jul 15, 12:21 AMInboundHR Voice AssistantJPM-207872PTO BalanceResolved by Agent7:52
Email
Walked employee through PTO carryover policy for end of year
Jul 14, 11:45 PMInboundHR Voice AssistantJPM-209631PTO BalanceResolved by Agent8:49
Email
Walked employee through PTO carryover policy for end of year
Jul 14, 11:10 PMInboundHR Voice AssistantJPM-207035Benefits EnrollmentResolved by Agent6:01
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Confirmed dental and vision benefits coverage and premiums
Jul 14, 10:41 PMInboundHR Voice AssistantJPM-208932Workday Login IssueTransferred to Mobility8:35
Teams
Confirmed Workday SSO outage and provided expected resolution
Jul 14, 10:03 PMChatbotHR ChatbotJPM-209388PTO BalanceResolved by Agent0:45
Email
Explained PTO accrual for new hires in first year
Jul 14, 9:46 PMChatbotHR ChatbotJPM-205875Workday Login IssueResolved by Agent2:43
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Resolved Workday access issue before payroll cutoff
Jul 14, 9:35 PMOutboundHR Outbound VoiceJPM-205149PTO BalanceResolved by Agent8:51
Email
Walked employee through PTO carryover policy for end of year
Jul 14, 8:05 PMOutboundHR Outbound VoiceJPM-209082Address ChangeCaller Disconnected8:55
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Walked through Workday personal information edit flow
Jul 14, 8:02 PMChatbotHR ChatbotJPM-204400Benefits EnrollmentResolved by Agent1:45
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Reviewed dependent coverage rules after life event
Page 15 · 50 sessions
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