Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 17, 5:04 PMChatbotHR ChatbotJPM-209924Benefits EnrollmentResolved by Agent2:11
Email
Helped employee compare plan options for upcoming enrollment
Jul 17, 4:50 PMChatbotHR ChatbotJPM-201657Paycheck QuestionResolved by Agent1:30
Email
Confirmed next pay date and direct deposit details
Jul 17, 4:46 PMInboundHR Voice AssistantJPM-202376Address ChangeKnowledge Gap7:42
—
Updated address in Workday after relocation
Jul 17, 4:26 PMChatbotHR ChatbotJPM-204787Benefits EnrollmentTransferred to Benefits1:33
Teams
Compared PPO and HDHP plan tiers for employee
Jul 17, 3:54 PMInboundHR Voice AssistantJPM-209863Paycheck QuestionResolved by Agent7:35
Email
Confirmed next pay date and direct deposit details
Jul 17, 3:05 PMInboundHR Voice AssistantJPM-200111PTO BalanceResolved by Agent8:19
Email
Explained PTO accrual for new hires in first year
Jul 17, 2:56 PMChatbotHR ChatbotJPM-206505OtherResolved by Agent2:13
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Walked through commuter benefits enrollment
Jul 17, 2:55 PMOutboundHR Outbound VoiceJPM-203936PTO BalanceResolved by Agent9:02
Email
Confirmed PTO balance before vacation request submission
Jul 17, 2:39 PMInboundHR Voice AssistantJPM-209967Manager ApprovalResolved by Agent3:17
Teams
Sent manager notification for pending approval
Jul 17, 2:24 PMChatbotHR ChatbotJPM-209125Benefits EnrollmentResolved by Agent2:58
Email
Helped employee compare plan options for upcoming enrollment
Jul 17, 2:19 PMChatbotHR ChatbotJPM-207145Workday Login IssueTransferred to Benefits0:49
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 17, 2:14 PMInboundHR Voice AssistantJPM-202713PTO BalanceResolved by Agent7:58
Email
Explained PTO accrual for new hires in first year
Jul 17, 2:03 PMChatbotHR ChatbotJPM-200693Relocation StatusResolved by Agent2:38
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Provided status update on Cartus relocation case
Jul 17, 1:43 PMChatbotHR ChatbotJPM-208919PTO BalanceResolved by Agent1:13
Email
Explained PTO accrual for new hires in first year
Jul 17, 12:51 PMChatbotHR ChatbotJPM-203310Workday Login IssueResolved by Agent1:41
—
Walked through Workday password reset flow
Jul 17, 12:33 PMInboundHR Voice AssistantJPM-201823OtherResolved by Agent8:11
—
Explained wellness stipend reimbursement process
Jul 17, 12:31 PMInboundHR Voice AssistantJPM-207882PTO BalanceResolved by Agent5:42
Email
Walked employee through PTO carryover policy for end of year
Jul 17, 12:01 PMInboundHR Voice AssistantJPM-205745Workday Login IssueResolved by Agent4:07
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Confirmed Workday SSO outage and provided expected resolution
Jul 17, 11:32 AMOutboundHR Outbound VoiceJPM-207814Address ChangeResolved by Agent7:09
Email
Updated mailing address for tax document delivery
Jul 17, 11:28 AMChatbotHR ChatbotJPM-203499Workday Login IssueKnowledge Gap1:59
—
Confirmed Workday SSO outage and provided expected resolution
Jul 17, 11:05 AMChatbotHR ChatbotJPM-206499ImmigrationResolved by Agent1:21
—
Confirmed status of permanent residency application
Jul 17, 10:59 AMChatbotHR ChatbotJPM-201543Relocation StatusTransferred to HRBP2:03
Teams
Provided counselor contact info for relocation questions
Jul 17, 10:49 AMChatbotHR ChatbotJPM-207979Benefits EnrollmentResolved by Agent2:08
Email
Explained open enrollment window for medical plans
Jul 17, 10:24 AMChatbotHR ChatbotJPM-207938PTO BalanceResolved by Agent2:33
Email
Explained PTO accrual for new hires in first year
Jul 17, 9:46 AMInboundHR Voice AssistantJPM-206462Address ChangeResolved by Agent7:39
Email
Confirmed payroll tax jurisdiction change after address update
Jul 17, 9:41 AMInboundHR Voice AssistantJPM-201025Paycheck QuestionResolved by Agent4:45
—
Confirmed next pay date and direct deposit details
Jul 17, 9:34 AMInboundHR Voice AssistantJPM-204641PTO BalanceTransferred to Benefits6:35
Teams
Confirmed PTO balance before vacation request submission
Jul 17, 9:30 AMInboundHR Voice AssistantJPM-202298OtherTransferred to Mobility4:29
Teams
Explained wellness stipend reimbursement process
Jul 17, 9:16 AMChatbotHR ChatbotJPM-206207ImmigrationKnowledge Gap1:26
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Provided contact for immigration specialist
Jul 17, 9:02 AMChatbotHR ChatbotJPM-209604Retirement PlanResolved by Agent1:52
Email
Explained employer match and vesting schedule
Jul 17, 6:49 AMInboundHR Voice AssistantJPM-201844Manager ApprovalResolved by Agent3:41
Teams
Explained approval workflow for pending PTO request
Jul 17, 5:48 AMChatbotHR ChatbotJPM-201232ImmigrationResolved by Agent1:54
—
Provided contact for immigration specialist
Jul 17, 5:45 AMChatbotHR ChatbotJPM-209778Manager ApprovalResolved by Agent2:12
Teams
Explained approval workflow for pending PTO request
Jul 17, 5:29 AMInboundHR Voice AssistantJPM-209857Workday Login IssueResolved by Agent7:09
—
Helped employee access Workday timesheet submission
Jul 17, 4:52 AMChatbotHR ChatbotJPM-208123Benefits EnrollmentResolved by Agent1:39
Email
Reviewed dependent coverage rules after life event
Jul 17, 4:49 AMInboundHR Voice AssistantJPM-204710Relocation StatusTransferred to HRBP3:42
Teams
Confirmed housing package cap and temporary lodging end date
Jul 17, 4:49 AMOutboundHR Outbound VoiceJPM-206985PTO BalanceResolved by Agent9:57
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 17, 4:28 AMChatbotHR ChatbotJPM-200650Manager ApprovalResolved by Agent2:15
Teams
Reviewed steps to escalate a stalled approval
Jul 17, 4:27 AMChatbotHR ChatbotJPM-200718Address ChangeResolved by Agent0:52
Email
Updated address in Workday after relocation
Jul 17, 4:05 AMInboundHR Voice AssistantJPM-203985Relocation StatusResolved by Agent5:34
—
Provided status update on Cartus relocation case
Jul 17, 2:28 AMChatbotHR ChatbotJPM-205263OtherCaller Disconnected1:07
—
Explained wellness stipend reimbursement process
Jul 17, 1:50 AMOutboundHR Outbound VoiceJPM-207418Address ChangeTransferred to Benefits7:28
Teams
Updated address in Workday after relocation
Jul 17, 1:48 AMChatbotHR ChatbotJPM-208150Benefits EnrollmentResolved by Agent2:04
—
Helped employee compare plan options for upcoming enrollment
Jul 17, 1:35 AMChatbotHR ChatbotJPM-203669Address ChangeResolved by Agent1:47
Email
Updated mailing address for tax document delivery
Jul 17, 1:03 AMOutboundHR Outbound VoiceJPM-204926Paycheck QuestionKnowledge Gap6:32
—
Walked through pay stub line items
Jul 17, 12:52 AMChatbotHR ChatbotJPM-202452OtherResolved by Agent1:41
—
Walked through commuter benefits enrollment
Jul 17, 12:34 AMChatbotHR ChatbotJPM-202428Relocation StatusTransferred to HRBP0:59
Teams
Explained gross-up estimate for interstate move
Jul 16, 11:50 PMChatbotHR ChatbotJPM-201404Benefits EnrollmentResolved by Agent2:32
Email
Confirmed dental and vision benefits coverage and premiums
Jul 16, 11:27 PMOutboundHR Outbound VoiceJPM-205893Address ChangeTransferred to Mobility3:30
Teams
Reviewed emergency contact update process
Jul 16, 11:26 PMInboundHR Voice AssistantJPM-203377Relocation StatusResolved by Agent4:47
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Confirmed housing package cap and temporary lodging end date
Page 12 · 50 sessions
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