Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 19, 3:10 PMChatbotHR ChatbotJPM-204431Workday Login IssueResolved by Agent1:32
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Diagnosed multi-factor authentication issue with Workday
Jul 19, 2:14 PMChatbotHR ChatbotJPM-204828OtherResolved by Agent1:55
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Explained wellness stipend reimbursement process
Jul 19, 1:56 PMInboundHR Voice AssistantJPM-206454PTO BalanceResolved by Agent8:55
Email
Provided breakdown of used and pending PTO for current year
Jul 19, 1:29 PMInboundHR Voice AssistantJPM-204624Manager ApprovalResolved by Agent4:27
Teams
Reviewed steps to escalate a stalled approval
Jul 19, 1:00 PMOutboundHR Outbound VoiceJPM-205224PTO BalanceKnowledge Gap7:24
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Provided breakdown of used and pending PTO for current year
Jul 19, 12:49 PMChatbotHR ChatbotJPM-208011PTO BalanceResolved by Agent0:55
Email
Walked employee through PTO carryover policy for end of year
Jul 19, 12:28 PMInboundHR Voice AssistantJPM-209574OtherResolved by Agent8:05
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Explained remote work guidelines policy
Jul 19, 12:17 PMChatbotHR ChatbotJPM-201700Manager ApprovalTransferred to HRBP1:57
Teams
Explained approval workflow for pending PTO request
Jul 19, 11:25 AMChatbotHR ChatbotJPM-201929Paycheck QuestionResolved by Agent0:55
Email
Confirmed next pay date and direct deposit details
Jul 19, 11:18 AMChatbotHR ChatbotJPM-203449Relocation StatusResolved by Agent2:43
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Provided status update on Cartus relocation case
Jul 19, 10:59 AMInboundHR Voice AssistantJPM-206412Retirement PlanResolved by Agent6:52
Email
Explained employer match and vesting schedule
Jul 19, 9:21 AMOutboundHR Outbound VoiceJPM-202821OtherResolved by Agent8:23
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Walked through commuter benefits enrollment
Jul 19, 9:15 AMChatbotHR ChatbotJPM-207106PTO BalanceResolved by Agent1:45
Email
Provided breakdown of used and pending PTO for current year
Jul 19, 9:06 AMOutboundHR Outbound VoiceJPM-201091PTO BalanceResolved by Agent5:23
Email
Walked employee through PTO carryover policy for end of year
Jul 19, 8:51 AMChatbotHR ChatbotJPM-201436PTO BalanceTransferred to Mobility0:47
Teams
Confirmed PTO balance before vacation request submission
Jul 19, 8:43 AMChatbotHR ChatbotJPM-206908Benefits EnrollmentTransferred to Benefits2:55
Teams
Explained open enrollment window for medical plans
Jul 19, 8:01 AMChatbotHR ChatbotJPM-206523PTO BalanceResolved by Agent1:55
Email
Provided breakdown of used and pending PTO for current year
Jul 19, 7:55 AMChatbotHR ChatbotJPM-201085OtherResolved by Agent2:37
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Explained remote work guidelines policy
Jul 19, 7:53 AMChatbotHR ChatbotJPM-200347Benefits EnrollmentResolved by Agent2:55
Email
Confirmed dental and vision benefits coverage and premiums
Jul 19, 7:34 AMChatbotHR ChatbotJPM-205903Relocation StatusResolved by Agent2:17
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Provided counselor contact info for relocation questions
Jul 19, 6:46 AMChatbotHR ChatbotJPM-205501Paycheck QuestionResolved by Agent2:00
Email
Confirmed next pay date and direct deposit details
Jul 19, 6:17 AMChatbotHR ChatbotJPM-202004Benefits EnrollmentResolved by Agent2:24
Email
Compared PPO and HDHP plan tiers for employee
Jul 19, 6:05 AMChatbotHR ChatbotJPM-203706Benefits EnrollmentTransferred to Benefits2:41
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 19, 5:47 AMOutboundHR Outbound VoiceJPM-207652OtherResolved by Agent8:38
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Walked through commuter benefits enrollment
Jul 19, 5:37 AMChatbotHR ChatbotJPM-207014Benefits EnrollmentTransferred to HRBP2:34
Teams
Explained open enrollment window for medical plans
Jul 19, 5:32 AMChatbotHR ChatbotJPM-203957ImmigrationKnowledge Gap1:23
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Confirmed status of permanent residency application
Jul 19, 4:09 AMInboundHR Voice AssistantJPM-201256OtherResolved by Agent8:54
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Reviewed tuition reimbursement eligibility
Jul 19, 3:32 AMChatbotHR ChatbotJPM-206466Workday Login IssueResolved by Agent0:57
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Resolved Workday access issue before payroll cutoff
Jul 19, 3:19 AMChatbotHR ChatbotJPM-208407Workday Login IssueResolved by Agent1:58
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Walked through Workday password reset flow
Jul 19, 2:57 AMOutboundHR Outbound VoiceJPM-209235Paycheck QuestionResolved by Agent8:23
Email
Explained last paycheck net amount and deductions
Jul 19, 2:14 AMInboundHR Voice AssistantJPM-207267PTO BalanceTransferred to HRBP5:10
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 19, 2:01 AMChatbotHR ChatbotJPM-206450Benefits EnrollmentTransferred to Mobility1:50
Teams
Reviewed dependent coverage rules after life event
Jul 19, 1:54 AMOutboundHR Outbound VoiceJPM-206430Benefits EnrollmentTransferred to Mobility5:32
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 19, 1:44 AMInboundHR Voice AssistantJPM-200417Relocation StatusResolved by Agent7:34
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Provided status update on Cartus relocation case
Jul 19, 12:43 AMChatbotHR ChatbotJPM-205662Relocation StatusResolved by Agent2:35
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Reviewed timing of household goods shipment
Jul 19, 12:13 AMInboundHR Voice AssistantJPM-209361Paycheck QuestionResolved by Agent3:06
Email
Clarified tax withholding change after recent move
Jul 18, 11:41 PMOutboundHR Outbound VoiceJPM-209210Benefits EnrollmentResolved by Agent5:11
Email
Helped employee compare plan options for upcoming enrollment
Jul 18, 11:28 PMInboundHR Voice AssistantJPM-204170Relocation StatusKnowledge Gap8:21
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Reviewed timing of household goods shipment
Jul 18, 11:23 PMInboundHR Voice AssistantJPM-207971PTO BalanceResolved by Agent4:07
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Walked employee through PTO carryover policy for end of year
Jul 18, 11:18 PMInboundHR Voice AssistantJPM-201314Retirement PlanResolved by Agent8:55
Email
Reviewed catch-up contribution eligibility
Jul 18, 10:51 PMChatbotHR ChatbotJPM-206559PTO BalanceResolved by Agent2:36
Email
Walked employee through PTO carryover policy for end of year
Jul 18, 10:41 PMOutboundHR Outbound VoiceJPM-209849OtherResolved by Agent5:44
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Explained remote work guidelines policy
Jul 18, 10:20 PMOutboundHR Outbound VoiceJPM-204507PTO BalanceResolved by Agent6:49
Email
Walked employee through PTO carryover policy for end of year
Jul 18, 9:21 PMChatbotHR ChatbotJPM-206717Benefits EnrollmentResolved by Agent2:21
Email
Reviewed dependent coverage rules after life event
Jul 18, 8:27 PMInboundHR Voice AssistantJPM-200557Manager ApprovalResolved by Agent4:55
Teams
Reviewed steps to escalate a stalled approval
Jul 18, 7:49 PMChatbotHR ChatbotJPM-200596Relocation StatusResolved by Agent1:17
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Confirmed housing package cap and temporary lodging end date
Jul 18, 7:48 PMChatbotHR ChatbotJPM-203694Workday Login IssueResolved by Agent2:27
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Diagnosed multi-factor authentication issue with Workday
Jul 18, 7:00 PMInboundHR Voice AssistantJPM-202547PTO BalanceResolved by Agent5:31
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Walked employee through PTO carryover policy for end of year
Jul 18, 6:53 PMInboundHR Voice AssistantJPM-207673Paycheck QuestionResolved by Agent3:16
Email
Walked through pay stub line items
Jul 18, 6:17 PMInboundHR Voice AssistantJPM-201040Manager ApprovalResolved by Agent3:55
Teams
Confirmed approval escalation path
Page 11 · 50 sessions
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