Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 12:52 AMChatbotHR ChatbotJPM-204205Retirement PlanTransferred to Mobility2:36
Teams
Confirmed beneficiary designation update
Jul 24, 8:21 PMChatbotHR ChatbotJPM-201755PTO BalanceTransferred to Mobility1:27
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 24, 2:24 PMInboundHR Voice AssistantJPM-201849PTO BalanceTransferred to Mobility5:19
Teams
Confirmed PTO balance before vacation request submission
Jul 24, 1:28 PMChatbotHR ChatbotJPM-204496Benefits EnrollmentTransferred to Mobility0:48
Teams
Compared PPO and HDHP plan tiers for employee
Jul 24, 9:06 AMInboundHR Voice AssistantJPM-200487Address ChangeTransferred to Mobility8:00
Teams
Confirmed payroll tax jurisdiction change after address update
Jul 24, 4:06 AMInboundHR Voice AssistantJPM-204316Relocation StatusTransferred to Mobility5:49
Teams
Explained gross-up estimate for interstate move
Jul 23, 11:46 PMOutboundHR Outbound VoiceJPM-205977Relocation StatusTransferred to Mobility4:08
Teams
Provided status update on Cartus relocation case
Jul 23, 9:22 PMInboundHR Voice AssistantJPM-209095Manager ApprovalTransferred to Mobility7:45
Teams
Confirmed approval escalation path
Jul 22, 10:59 AMChatbotHR ChatbotJPM-208054Relocation StatusTransferred to Mobility2:48
Teams
Confirmed housing package cap and temporary lodging end date
Jul 22, 10:33 AMInboundHR Voice AssistantJPM-207426Address ChangeTransferred to Mobility7:02
Teams
Confirmed payroll tax jurisdiction change after address update
Jul 21, 8:44 PMChatbotHR ChatbotJPM-205184OtherTransferred to Mobility2:46
Teams
Explained wellness stipend reimbursement process
Jul 21, 2:46 PMOutboundHR Outbound VoiceJPM-205544ImmigrationTransferred to Mobility9:19
Teams
Discussed sponsorship paperwork deadline
Jul 21, 5:16 AMOutboundHR Outbound VoiceJPM-207070Manager ApprovalTransferred to Mobility4:10
Teams
Sent manager notification for pending approval
Jul 20, 5:48 AMInboundHR Voice AssistantJPM-201820Relocation StatusTransferred to Mobility3:56
Teams
Provided counselor contact info for relocation questions
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