Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 12:53 AMChatbotHR ChatbotJPM-204205Retirement PlanTransferred to Mobility2:36
Teams
Confirmed beneficiary designation update
Jul 24, 8:22 PMChatbotHR ChatbotJPM-201755PTO BalanceTransferred to Mobility1:27
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 24, 2:24 PMInboundHR Voice AssistantJPM-201849PTO BalanceTransferred to Mobility5:19
Teams
Confirmed PTO balance before vacation request submission
Jul 24, 1:29 PMChatbotHR ChatbotJPM-204496Benefits EnrollmentTransferred to Mobility0:48
Teams
Compared PPO and HDHP plan tiers for employee
Jul 24, 9:06 AMInboundHR Voice AssistantJPM-200487Address ChangeTransferred to Mobility8:00
Teams
Confirmed payroll tax jurisdiction change after address update
Jul 24, 4:06 AMInboundHR Voice AssistantJPM-204316Relocation StatusTransferred to Mobility5:49
Teams
Explained gross-up estimate for interstate move
Jul 23, 11:47 PMOutboundHR Outbound VoiceJPM-205977Relocation StatusTransferred to Mobility4:08
Teams
Provided status update on Cartus relocation case
Jul 23, 9:23 PMInboundHR Voice AssistantJPM-209095Manager ApprovalTransferred to Mobility7:45
Teams
Confirmed approval escalation path
Jul 22, 11:00 AMChatbotHR ChatbotJPM-208054Relocation StatusTransferred to Mobility2:48
Teams
Confirmed housing package cap and temporary lodging end date
Jul 22, 10:34 AMInboundHR Voice AssistantJPM-207426Address ChangeTransferred to Mobility7:02
Teams
Confirmed payroll tax jurisdiction change after address update
Jul 21, 8:45 PMChatbotHR ChatbotJPM-205184OtherTransferred to Mobility2:46
Teams
Explained wellness stipend reimbursement process
Jul 21, 2:47 PMOutboundHR Outbound VoiceJPM-205544ImmigrationTransferred to Mobility9:19
Teams
Discussed sponsorship paperwork deadline
Jul 21, 5:17 AMOutboundHR Outbound VoiceJPM-207070Manager ApprovalTransferred to Mobility4:10
Teams
Sent manager notification for pending approval
Jul 20, 5:49 AMInboundHR Voice AssistantJPM-201820Relocation StatusTransferred to Mobility3:56
Teams
Provided counselor contact info for relocation questions
Jul 19, 12:24 AMChatbotHR ChatbotJPM-204717Retirement PlanTransferred to Mobility2:57
Teams
Explained employer match and vesting schedule
Jul 18, 7:51 PMChatbotHR ChatbotJPM-200089OtherTransferred to Mobility2:37
Teams
Explained wellness stipend reimbursement process
Jul 17, 8:20 PMOutboundHR Outbound VoiceJPM-206573Relocation StatusTransferred to Mobility7:03
Teams
Explained gross-up estimate for interstate move
Jul 17, 7:39 PMChatbotHR ChatbotJPM-203732PTO BalanceTransferred to Mobility1:00
Teams
Provided breakdown of used and pending PTO for current year
Jul 17, 4:06 AMChatbotHR ChatbotJPM-203217Relocation StatusTransferred to Mobility2:08
Teams
Provided counselor contact info for relocation questions
Jul 17, 3:56 AMInboundHR Voice AssistantJPM-203672Paycheck QuestionTransferred to Mobility8:40
Teams
Walked through pay stub line items
Jul 16, 4:25 PMChatbotHR ChatbotJPM-201436PTO BalanceTransferred to Mobility0:47
Teams
Confirmed PTO balance before vacation request submission
Jul 16, 9:35 AMChatbotHR ChatbotJPM-206450Benefits EnrollmentTransferred to Mobility1:50
Teams
Reviewed dependent coverage rules after life event
Jul 16, 9:28 AMOutboundHR Outbound VoiceJPM-206430Benefits EnrollmentTransferred to Mobility5:32
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 15, 6:12 PMInboundHR Voice AssistantJPM-202298OtherTransferred to Mobility4:29
Teams
Explained wellness stipend reimbursement process
Jul 15, 8:10 AMOutboundHR Outbound VoiceJPM-205893Address ChangeTransferred to Mobility3:30
Teams
Reviewed emergency contact update process
Jul 14, 10:16 PMOutboundHR Outbound VoiceJPM-201792ImmigrationTransferred to Mobility7:35
Teams
Confirmed status of permanent residency application
Jul 13, 12:46 PMInboundHR Voice AssistantJPM-201737PTO BalanceTransferred to Mobility8:34
Teams
Walked employee through PTO carryover policy for end of year
Jul 13, 9:41 AMInboundHR Voice AssistantJPM-205524PTO BalanceTransferred to Mobility7:10
Teams
Confirmed PTO balance before vacation request submission
Jul 13, 3:23 AMInboundHR Voice AssistantJPM-208932Workday Login IssueTransferred to Mobility8:35
Teams
Confirmed Workday SSO outage and provided expected resolution
Jul 12, 8:09 PMChatbotHR ChatbotJPM-204682ImmigrationTransferred to Mobility2:59
Teams
Walked through I-9 reverification requirements
Jul 12, 4:02 PMInboundHR Voice AssistantJPM-205333Paycheck QuestionTransferred to Mobility3:06
Teams
Explained last paycheck net amount and deductions
Jul 10, 6:30 PMChatbotHR ChatbotJPM-201967Relocation StatusTransferred to Mobility2:25
Teams
Reviewed timing of household goods shipment
Jul 10, 10:06 AMInboundHR Voice AssistantJPM-204611PTO BalanceTransferred to Mobility5:15
Teams
Explained PTO accrual for new hires in first year
Jul 9, 10:36 PMChatbotHR ChatbotJPM-200300Workday Login IssueTransferred to Mobility1:47
Teams
Confirmed Workday SSO outage and provided expected resolution
Jul 9, 8:01 PMChatbotHR ChatbotJPM-204618PTO BalanceTransferred to Mobility1:14
Teams
Explained PTO accrual for new hires in first year
Jul 9, 10:29 AMChatbotHR ChatbotJPM-206423OtherTransferred to Mobility2:49
Teams
Walked through commuter benefits enrollment
Jul 9, 9:11 AMChatbotHR ChatbotJPM-201120PTO BalanceTransferred to Mobility1:40
Teams
Walked employee through PTO carryover policy for end of year
Jul 8, 6:13 PMChatbotHR ChatbotJPM-201155Relocation StatusTransferred to Mobility2:44
Teams
Reviewed timing of household goods shipment
Jul 8, 3:40 PMChatbotHR ChatbotJPM-200583Relocation StatusTransferred to Mobility0:52
Teams
Confirmed housing package cap and temporary lodging end date
Jul 8, 12:21 PMInboundHR Voice AssistantJPM-204492Relocation StatusTransferred to Mobility7:06
Teams
Provided counselor contact info for relocation questions
Jul 7, 4:34 PMChatbotHR ChatbotJPM-209069PTO BalanceTransferred to Mobility1:59
Teams
Explained PTO accrual for new hires in first year
Jul 7, 1:58 AMOutboundHR Outbound VoiceJPM-207100Workday Login IssueTransferred to Mobility9:45
Teams
Walked through Workday password reset flow
Jul 6, 10:48 AMChatbotHR ChatbotJPM-202889Benefits EnrollmentTransferred to Mobility2:59
Teams
Explained open enrollment window for medical plans
Jul 6, 9:51 AMChatbotHR ChatbotJPM-209704Paycheck QuestionTransferred to Mobility1:31
Teams
Clarified tax withholding change after recent move
Jul 5, 11:31 AMOutboundHR Outbound VoiceJPM-201973PTO BalanceTransferred to Mobility9:18
Teams
Provided breakdown of used and pending PTO for current year
Jul 3, 5:40 AMChatbotHR ChatbotJPM-202278Workday Login IssueTransferred to Mobility2:38
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 3, 2:31 AMInboundHR Voice AssistantJPM-205923Manager ApprovalTransferred to Mobility4:52
Teams
Sent manager notification for pending approval
Jul 2, 11:03 PMChatbotHR ChatbotJPM-205691PTO BalanceTransferred to Mobility2:23
Teams
Walked employee through PTO carryover policy for end of year
Jul 2, 3:40 PMChatbotHR ChatbotJPM-208232Relocation StatusTransferred to Mobility2:55
Teams
Confirmed housing package cap and temporary lodging end date
Jul 2, 12:24 PMInboundHR Voice AssistantJPM-204650Manager ApprovalTransferred to Mobility5:42
Teams
Sent manager notification for pending approval
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