Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 1, 10:50 PMChatbotHR ChatbotJPM-208963Benefits EnrollmentTransferred to Mobility1:22
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 1, 6:15 PMInboundHR Voice AssistantJPM-207389PTO BalanceTransferred to Mobility5:41
Teams
Explained PTO accrual for new hires in first year
Jul 1, 12:54 PMChatbotHR ChatbotJPM-209108OtherTransferred to Mobility2:24
Teams
Walked through commuter benefits enrollment
Jul 1, 12:32 PMInboundHR Voice AssistantJPM-209696PTO BalanceTransferred to Mobility5:22
Teams
Walked employee through PTO carryover policy for end of year
Jul 1, 7:50 AMChatbotHR ChatbotJPM-203281OtherTransferred to Mobility1:13
Teams
Reviewed tuition reimbursement eligibility
Jul 1, 7:11 AMInboundHR Voice AssistantJPM-201099Relocation StatusTransferred to Mobility7:27
Teams
Reviewed timing of household goods shipment
Jul 1, 6:07 AMChatbotHR ChatbotJPM-201888Paycheck QuestionTransferred to Mobility1:59
Teams
Clarified one-time bonus payment timing
Jul 1, 5:34 AMOutboundHR Outbound VoiceJPM-202910ImmigrationTransferred to Mobility6:40
Teams
Walked through I-9 reverification requirements
Jun 30, 10:09 PMOutboundHR Outbound VoiceJPM-200953Benefits EnrollmentTransferred to Mobility4:57
Teams
Helped employee compare plan options for upcoming enrollment
Jun 30, 5:58 PMInboundHR Voice AssistantJPM-206631Retirement PlanTransferred to Mobility3:35
Teams
Reviewed catch-up contribution eligibility
Jun 30, 2:14 PMChatbotHR ChatbotJPM-201569Relocation StatusTransferred to Mobility2:08
Teams
Confirmed housing package cap and temporary lodging end date
Jun 30, 9:13 AMOutboundHR Outbound VoiceJPM-206481Paycheck QuestionTransferred to Mobility3:34
Teams
Confirmed next pay date and direct deposit details
Jun 30, 5:29 AMChatbotHR ChatbotJPM-201251Manager ApprovalTransferred to Mobility2:32
Teams
Explained approval workflow for pending PTO request
Jun 30, 1:39 AMChatbotHR ChatbotJPM-203889Relocation StatusTransferred to Mobility1:10
Teams
Reviewed timing of household goods shipment
Jun 29, 6:27 PMChatbotHR ChatbotJPM-203015Relocation StatusTransferred to Mobility1:35
Teams
Provided status update on Cartus relocation case
Jun 29, 9:52 AMInboundHR Voice AssistantJPM-203641Retirement PlanTransferred to Mobility6:59
Teams
Reviewed catch-up contribution eligibility
Jun 28, 5:32 PMChatbotHR ChatbotJPM-202256Workday Login IssueTransferred to Mobility1:51
Teams
Helped employee access Workday timesheet submission
Jun 28, 1:17 AMInboundHR Voice AssistantJPM-203719Paycheck QuestionTransferred to Mobility5:05
Teams
Clarified one-time bonus payment timing
Jun 27, 7:40 AMChatbotHR ChatbotJPM-205333Relocation StatusTransferred to Mobility1:54
Teams
Confirmed housing package cap and temporary lodging end date
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