Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 13, 12:07 AMChatbotHR ChatbotJPM-204442Benefits EnrollmentTransferred to HRBP1:09
Teams
Reviewed dependent coverage rules after life event
Jul 12, 1:16 PMOutboundHR Outbound VoiceJPM-208277Benefits EnrollmentTransferred to HRBP7:50
Teams
Compared PPO and HDHP plan tiers for employee
Jul 11, 5:40 PMInboundHR Voice AssistantJPM-203619Manager ApprovalTransferred to HRBP5:57
Teams
Confirmed approval escalation path
Jul 11, 3:53 PMChatbotHR ChatbotJPM-202383Benefits EnrollmentTransferred to HRBP0:48
Teams
Reviewed dependent coverage rules after life event
Jul 11, 9:49 AMChatbotHR ChatbotJPM-207690Paycheck QuestionTransferred to HRBP1:12
Teams
Clarified one-time bonus payment timing
Jul 10, 4:28 PMChatbotHR ChatbotJPM-200416OtherTransferred to HRBP2:53
Teams
Reviewed tuition reimbursement eligibility
Jul 10, 9:13 AMInboundHR Voice AssistantJPM-206223Workday Login IssueTransferred to HRBP4:21
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 9, 11:27 PMInboundHR Voice AssistantJPM-202156Benefits EnrollmentTransferred to HRBP7:35
Teams
Helped employee compare plan options for upcoming enrollment
Jul 9, 8:36 PMChatbotHR ChatbotJPM-201001Workday Login IssueTransferred to HRBP1:58
Teams
Resolved Workday access issue before payroll cutoff
Jul 9, 2:07 PMChatbotHR ChatbotJPM-202947PTO BalanceTransferred to HRBP1:09
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 9, 2:01 PMChatbotHR ChatbotJPM-208078Workday Login IssueTransferred to HRBP2:50
Teams
Confirmed Workday SSO outage and provided expected resolution
Jul 9, 8:52 AMInboundHR Voice AssistantJPM-203904ImmigrationTransferred to HRBP8:53
Teams
Provided contact for immigration specialist
Jul 8, 11:55 AMInboundHR Voice AssistantJPM-204099ImmigrationTransferred to HRBP3:00
Teams
Confirmed status of permanent residency application
Jul 8, 6:31 AMOutboundHR Outbound VoiceJPM-202057Benefits EnrollmentTransferred to HRBP8:51
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 8, 4:15 AMChatbotHR ChatbotJPM-203633Benefits EnrollmentTransferred to HRBP1:38
Teams
Reviewed dependent coverage rules after life event
Jul 8, 1:41 AMInboundHR Voice AssistantJPM-206372Manager ApprovalTransferred to HRBP5:23
Teams
Sent manager notification for pending approval
Jul 7, 8:16 PMChatbotHR ChatbotJPM-205512Retirement PlanTransferred to HRBP1:08
Teams
Confirmed beneficiary designation update
Jul 7, 4:07 PMOutboundHR Outbound VoiceJPM-208305Retirement PlanTransferred to HRBP7:36
Teams
Confirmed beneficiary designation update
Jul 7, 1:41 PMOutboundHR Outbound VoiceJPM-207818Retirement PlanTransferred to HRBP5:30
Teams
Walked through rollover options from previous employer
Jul 7, 6:05 AMOutboundHR Outbound VoiceJPM-202493Paycheck QuestionTransferred to HRBP6:08
Teams
Clarified one-time bonus payment timing
Jul 5, 9:20 PMInboundHR Voice AssistantJPM-200096Benefits EnrollmentTransferred to HRBP4:48
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 5, 1:49 PMOutboundHR Outbound VoiceJPM-207861Relocation StatusTransferred to HRBP9:25
Teams
Provided counselor contact info for relocation questions
Jul 5, 8:09 AMOutboundHR Outbound VoiceJPM-202919Paycheck QuestionTransferred to HRBP5:26
Teams
Walked through pay stub line items
Jul 4, 6:39 PMInboundHR Voice AssistantJPM-205025OtherTransferred to HRBP5:27
Teams
Reviewed tuition reimbursement eligibility
Jul 3, 4:46 PMChatbotHR ChatbotJPM-206616Benefits EnrollmentTransferred to HRBP1:30
Teams
Reviewed dependent coverage rules after life event
Jul 3, 1:29 PMChatbotHR ChatbotJPM-205690PTO BalanceTransferred to HRBP2:27
Teams
Explained PTO accrual for new hires in first year
Jul 3, 10:29 AMInboundHR Voice AssistantJPM-207057Workday Login IssueTransferred to HRBP4:28
Teams
Resolved Workday access issue before payroll cutoff
Jul 3, 9:45 AMInboundHR Voice AssistantJPM-200279Manager ApprovalTransferred to HRBP5:12
Teams
Explained delegate approval option for absent manager
Jul 3, 5:48 AMInboundHR Voice AssistantJPM-205555Paycheck QuestionTransferred to HRBP5:37
Teams
Walked through pay stub line items
Jul 2, 1:39 PMChatbotHR ChatbotJPM-207307OtherTransferred to HRBP2:16
Teams
Reviewed referral bonus program details
Jul 2, 1:30 PMOutboundHR Outbound VoiceJPM-206705Manager ApprovalTransferred to HRBP4:44
Teams
Confirmed approval escalation path
Jul 2, 1:29 PMChatbotHR ChatbotJPM-205021PTO BalanceTransferred to HRBP1:06
Teams
Explained PTO accrual for new hires in first year
Jul 2, 3:32 AMChatbotHR ChatbotJPM-202448OtherTransferred to HRBP1:31
Teams
Reviewed referral bonus program details
Jul 1, 6:47 PMInboundHR Voice AssistantJPM-202056Manager ApprovalTransferred to HRBP3:01
Teams
Reviewed steps to escalate a stalled approval
Jul 1, 5:40 PMChatbotHR ChatbotJPM-206030Relocation StatusTransferred to HRBP2:40
Teams
Reviewed timing of household goods shipment
Jul 1, 1:41 PMChatbotHR ChatbotJPM-207158Workday Login IssueTransferred to HRBP1:29
Teams
Resolved Workday access issue before payroll cutoff
Jun 30, 9:46 PMInboundHR Voice AssistantJPM-209622Relocation StatusTransferred to HRBP5:38
Teams
Provided status update on Cartus relocation case
Jun 30, 4:53 AMInboundHR Voice AssistantJPM-205078ImmigrationTransferred to HRBP3:25
Teams
Confirmed status of permanent residency application
Jun 30, 2:42 AMChatbotHR ChatbotJPM-204782Manager ApprovalTransferred to HRBP2:36
Teams
Sent manager notification for pending approval
Jun 29, 10:06 PMChatbotHR ChatbotJPM-204557PTO BalanceTransferred to HRBP2:54
Teams
Confirmed remaining PTO days and explained accrual schedule
Jun 29, 3:51 PMChatbotHR ChatbotJPM-205338ImmigrationTransferred to HRBP2:36
Teams
Walked through I-9 reverification requirements
Jun 29, 3:47 PMInboundHR Voice AssistantJPM-207939Paycheck QuestionTransferred to HRBP6:39
Teams
Clarified tax withholding change after recent move
Jun 29, 2:35 PMInboundHR Voice AssistantJPM-208894Workday Login IssueTransferred to HRBP8:14
Teams
Helped employee access Workday timesheet submission
Jun 29, 5:32 AMOutboundHR Outbound VoiceJPM-200618Address ChangeTransferred to HRBP7:46
Teams
Reviewed emergency contact update process
Jun 28, 10:03 PMInboundHR Voice AssistantJPM-202139Paycheck QuestionTransferred to HRBP8:57
Teams
Clarified one-time bonus payment timing
Jun 28, 7:16 AMChatbotHR ChatbotJPM-208272Paycheck QuestionTransferred to HRBP1:28
Teams
Walked through pay stub line items
Jun 27, 4:03 PMChatbotHR ChatbotJPM-207712Relocation StatusTransferred to HRBP2:05
Teams
Confirmed housing package cap and temporary lodging end date
Page 2 · 47 sessions
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