Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 5:34 PMOutboundHR Outbound VoiceJPM-201268PTO BalanceTransferred to Benefits8:19
Teams
Provided breakdown of used and pending PTO for current year
Jul 26, 1:16 AMInboundHR Voice AssistantJPM-201469PTO BalanceTransferred to Benefits8:48
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 25, 4:39 PMChatbotHR ChatbotJPM-208409Benefits EnrollmentTransferred to Benefits2:52
Teams
Reviewed dependent coverage rules after life event
Jul 25, 12:07 PMInboundHR Voice AssistantJPM-206382OtherTransferred to Benefits3:13
Teams
Reviewed tuition reimbursement eligibility
Jul 25, 8:22 AMOutboundHR Outbound VoiceJPM-203712OtherTransferred to Benefits9:18
Teams
Reviewed tuition reimbursement eligibility
Jul 25, 12:23 AMChatbotHR ChatbotJPM-201685OtherTransferred to Benefits1:30
Teams
Walked through commuter benefits enrollment
Jul 24, 1:01 PMInboundHR Voice AssistantJPM-205662PTO BalanceTransferred to Benefits3:50
Teams
Provided breakdown of used and pending PTO for current year
Jul 24, 12:41 PMChatbotHR ChatbotJPM-206428Paycheck QuestionTransferred to Benefits0:54
Teams
Walked through pay stub line items
Jul 24, 12:37 PMInboundHR Voice AssistantJPM-207216Relocation StatusTransferred to Benefits3:25
Teams
Reviewed timing of household goods shipment
Jul 24, 8:33 AMOutboundHR Outbound VoiceJPM-203124PTO BalanceTransferred to Benefits3:51
Teams
Provided breakdown of used and pending PTO for current year
Jul 24, 8:16 AMChatbotHR ChatbotJPM-208182Benefits EnrollmentTransferred to Benefits1:40
Teams
Explained open enrollment window for medical plans
Jul 24, 7:18 AMChatbotHR ChatbotJPM-201417Benefits EnrollmentTransferred to Benefits0:56
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 24, 2:52 AMInboundHR Voice AssistantJPM-201694Benefits EnrollmentTransferred to Benefits7:14
Teams
Helped employee compare plan options for upcoming enrollment
Jul 24, 2:21 AMChatbotHR ChatbotJPM-209652Benefits EnrollmentTransferred to Benefits1:54
Teams
Explained open enrollment window for medical plans
Jul 23, 9:53 PMInboundHR Voice AssistantJPM-201873Manager ApprovalTransferred to Benefits3:56
Teams
Explained delegate approval option for absent manager
Jul 23, 9:54 AMInboundHR Voice AssistantJPM-209025Workday Login IssueTransferred to Benefits7:06
Teams
Helped employee access Workday timesheet submission
Jul 23, 6:45 AMOutboundHR Outbound VoiceJPM-201745PTO BalanceTransferred to Benefits3:42
Teams
Walked employee through PTO carryover policy for end of year
Jul 23, 5:30 AMChatbotHR ChatbotJPM-201546OtherTransferred to Benefits1:39
Teams
Reviewed referral bonus program details
Jul 22, 12:40 PMChatbotHR ChatbotJPM-204562OtherTransferred to Benefits2:49
Teams
Explained wellness stipend reimbursement process
Jul 22, 11:56 AMInboundHR Voice AssistantJPM-201390OtherTransferred to Benefits5:13
Teams
Explained wellness stipend reimbursement process
Jul 21, 11:25 PMChatbotHR ChatbotJPM-209882Benefits EnrollmentTransferred to Benefits1:38
Teams
Compared PPO and HDHP plan tiers for employee
Jul 21, 7:30 PMChatbotHR ChatbotJPM-205895PTO BalanceTransferred to Benefits0:50
Teams
Confirmed PTO balance before vacation request submission
Jul 21, 3:44 PMOutboundHR Outbound VoiceJPM-206033Retirement PlanTransferred to Benefits5:44
Teams
Explained retirement contribution change for next pay period
Jul 21, 3:09 PMChatbotHR ChatbotJPM-201723Address ChangeTransferred to Benefits1:31
Teams
Reviewed emergency contact update process
Jul 21, 2:18 AMChatbotHR ChatbotJPM-205146PTO BalanceTransferred to Benefits2:03
Teams
Explained PTO accrual for new hires in first year
Jul 20, 4:18 PMChatbotHR ChatbotJPM-205695Benefits EnrollmentTransferred to Benefits1:36
Teams
Helped employee compare plan options for upcoming enrollment
Jul 19, 12:46 PMOutboundHR Outbound VoiceJPM-206639Benefits EnrollmentTransferred to Benefits7:23
Teams
Explained open enrollment window for medical plans
Jul 16, 4:18 PMChatbotHR ChatbotJPM-206908Benefits EnrollmentTransferred to Benefits2:55
Teams
Explained open enrollment window for medical plans
Jul 16, 1:41 PMChatbotHR ChatbotJPM-203706Benefits EnrollmentTransferred to Benefits2:41
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 16, 1:10 AMChatbotHR ChatbotJPM-204787Benefits EnrollmentTransferred to Benefits1:33
Teams
Compared PPO and HDHP plan tiers for employee
Jul 15, 11:03 PMChatbotHR ChatbotJPM-207145Workday Login IssueTransferred to Benefits0:49
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 15, 6:19 PMInboundHR Voice AssistantJPM-204641PTO BalanceTransferred to Benefits6:35
Teams
Confirmed PTO balance before vacation request submission
Jul 15, 10:34 AMOutboundHR Outbound VoiceJPM-207418Address ChangeTransferred to Benefits7:28
Teams
Updated address in Workday after relocation
Jul 15, 4:39 AMChatbotHR ChatbotJPM-204032Relocation StatusTransferred to Benefits2:04
Teams
Provided counselor contact info for relocation questions
Jul 15, 3:41 AMOutboundHR Outbound VoiceJPM-208547Paycheck QuestionTransferred to Benefits4:54
Teams
Confirmed next pay date and direct deposit details
Jul 15, 1:17 AMChatbotHR ChatbotJPM-209879Manager ApprovalTransferred to Benefits2:29
Teams
Explained approval workflow for pending PTO request
Jul 15, 12:10 AMChatbotHR ChatbotJPM-209696Workday Login IssueTransferred to Benefits2:55
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 14, 11:11 PMChatbotHR ChatbotJPM-201708Benefits EnrollmentTransferred to Benefits2:39
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 14, 8:19 PMInboundHR Voice AssistantJPM-201298Manager ApprovalTransferred to Benefits3:31
Teams
Sent manager notification for pending approval
Jul 14, 7:25 PMInboundHR Voice AssistantJPM-202124PTO BalanceTransferred to Benefits3:26
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 14, 6:35 PMInboundHR Voice AssistantJPM-203555Paycheck QuestionTransferred to Benefits5:26
Teams
Explained last paycheck net amount and deductions
Jul 12, 8:41 PMInboundHR Voice AssistantJPM-206383ImmigrationTransferred to Benefits6:25
Teams
Discussed sponsorship paperwork deadline
Jul 12, 11:45 AMChatbotHR ChatbotJPM-203415Paycheck QuestionTransferred to Benefits1:46
Teams
Walked through pay stub line items
Jul 11, 10:36 PMChatbotHR ChatbotJPM-207591Benefits EnrollmentTransferred to Benefits1:10
Teams
Helped employee compare plan options for upcoming enrollment
Jul 11, 11:38 AMChatbotHR ChatbotJPM-205140Workday Login IssueTransferred to Benefits2:55
Teams
Resolved Workday access issue before payroll cutoff
Jul 11, 3:32 AMOutboundHR Outbound VoiceJPM-208381Benefits EnrollmentTransferred to Benefits5:11
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 11, 1:22 AMOutboundHR Outbound VoiceJPM-205656PTO BalanceTransferred to Benefits4:35
Teams
Confirmed PTO balance before vacation request submission
Jul 10, 4:38 PMChatbotHR ChatbotJPM-209841PTO BalanceTransferred to Benefits1:41
Teams
Walked employee through PTO carryover policy for end of year
Jul 10, 8:00 AMChatbotHR ChatbotJPM-200341OtherTransferred to Benefits2:37
Teams
Reviewed referral bonus program details
Jul 10, 6:47 AMInboundHR Voice AssistantJPM-202609PTO BalanceTransferred to Benefits8:54
Teams
Confirmed remaining PTO days and explained accrual schedule
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