Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 17, 4:26 PMChatbotHR ChatbotJPM-200596Relocation StatusResolved by Agent1:17
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Confirmed housing package cap and temporary lodging end date
Jul 17, 4:25 PMChatbotHR ChatbotJPM-203694Workday Login IssueResolved by Agent2:27
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Diagnosed multi-factor authentication issue with Workday
Jul 17, 3:37 PMInboundHR Voice AssistantJPM-202547PTO BalanceResolved by Agent5:31
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Walked employee through PTO carryover policy for end of year
Jul 17, 3:29 PMInboundHR Voice AssistantJPM-207673Paycheck QuestionResolved by Agent3:16
Email
Walked through pay stub line items
Jul 17, 2:54 PMInboundHR Voice AssistantJPM-201040Manager ApprovalResolved by Agent3:55
Teams
Confirmed approval escalation path
Jul 17, 2:49 PMChatbotHR ChatbotJPM-209924Benefits EnrollmentResolved by Agent2:11
Email
Helped employee compare plan options for upcoming enrollment
Jul 17, 2:35 PMChatbotHR ChatbotJPM-201657Paycheck QuestionResolved by Agent1:30
Email
Confirmed next pay date and direct deposit details
Jul 17, 1:39 PMInboundHR Voice AssistantJPM-209863Paycheck QuestionResolved by Agent7:35
Email
Confirmed next pay date and direct deposit details
Jul 17, 12:50 PMInboundHR Voice AssistantJPM-200111PTO BalanceResolved by Agent8:19
Email
Explained PTO accrual for new hires in first year
Jul 17, 12:41 PMChatbotHR ChatbotJPM-206505OtherResolved by Agent2:13
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Walked through commuter benefits enrollment
Jul 17, 12:40 PMOutboundHR Outbound VoiceJPM-203936PTO BalanceResolved by Agent9:02
Email
Confirmed PTO balance before vacation request submission
Jul 17, 12:25 PMInboundHR Voice AssistantJPM-209967Manager ApprovalResolved by Agent3:17
Teams
Sent manager notification for pending approval
Jul 17, 12:09 PMChatbotHR ChatbotJPM-209125Benefits EnrollmentResolved by Agent2:58
Email
Helped employee compare plan options for upcoming enrollment
Jul 17, 11:59 AMInboundHR Voice AssistantJPM-202713PTO BalanceResolved by Agent7:58
Email
Explained PTO accrual for new hires in first year
Jul 17, 11:48 AMChatbotHR ChatbotJPM-200693Relocation StatusResolved by Agent2:38
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Provided status update on Cartus relocation case
Jul 17, 11:28 AMChatbotHR ChatbotJPM-208919PTO BalanceResolved by Agent1:13
Email
Explained PTO accrual for new hires in first year
Jul 17, 10:37 AMChatbotHR ChatbotJPM-203310Workday Login IssueResolved by Agent1:41
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Walked through Workday password reset flow
Jul 17, 10:19 AMInboundHR Voice AssistantJPM-201823OtherResolved by Agent8:11
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Explained wellness stipend reimbursement process
Jul 17, 10:16 AMInboundHR Voice AssistantJPM-207882PTO BalanceResolved by Agent5:42
Email
Walked employee through PTO carryover policy for end of year
Jul 17, 9:47 AMInboundHR Voice AssistantJPM-205745Workday Login IssueResolved by Agent4:07
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Confirmed Workday SSO outage and provided expected resolution
Jul 17, 9:18 AMOutboundHR Outbound VoiceJPM-207814Address ChangeResolved by Agent7:09
Email
Updated mailing address for tax document delivery
Jul 17, 8:50 AMChatbotHR ChatbotJPM-206499ImmigrationResolved by Agent1:21
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Confirmed status of permanent residency application
Jul 17, 8:34 AMChatbotHR ChatbotJPM-207979Benefits EnrollmentResolved by Agent2:08
Email
Explained open enrollment window for medical plans
Jul 17, 8:09 AMChatbotHR ChatbotJPM-207938PTO BalanceResolved by Agent2:33
Email
Explained PTO accrual for new hires in first year
Jul 17, 7:32 AMInboundHR Voice AssistantJPM-206462Address ChangeResolved by Agent7:39
Email
Confirmed payroll tax jurisdiction change after address update
Jul 17, 7:27 AMInboundHR Voice AssistantJPM-201025Paycheck QuestionResolved by Agent4:45
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Confirmed next pay date and direct deposit details
Jul 17, 6:48 AMChatbotHR ChatbotJPM-209604Retirement PlanResolved by Agent1:52
Email
Explained employer match and vesting schedule
Jul 17, 4:34 AMInboundHR Voice AssistantJPM-201844Manager ApprovalResolved by Agent3:41
Teams
Explained approval workflow for pending PTO request
Jul 17, 3:34 AMChatbotHR ChatbotJPM-201232ImmigrationResolved by Agent1:54
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Provided contact for immigration specialist
Jul 17, 3:31 AMChatbotHR ChatbotJPM-209778Manager ApprovalResolved by Agent2:12
Teams
Explained approval workflow for pending PTO request
Jul 17, 3:14 AMInboundHR Voice AssistantJPM-209857Workday Login IssueResolved by Agent7:09
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Helped employee access Workday timesheet submission
Jul 17, 2:37 AMChatbotHR ChatbotJPM-208123Benefits EnrollmentResolved by Agent1:39
Email
Reviewed dependent coverage rules after life event
Jul 17, 2:34 AMOutboundHR Outbound VoiceJPM-206985PTO BalanceResolved by Agent9:57
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 17, 2:14 AMChatbotHR ChatbotJPM-200650Manager ApprovalResolved by Agent2:15
Teams
Reviewed steps to escalate a stalled approval
Jul 17, 2:12 AMChatbotHR ChatbotJPM-200718Address ChangeResolved by Agent0:52
Email
Updated address in Workday after relocation
Jul 17, 1:50 AMInboundHR Voice AssistantJPM-203985Relocation StatusResolved by Agent5:34
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Provided status update on Cartus relocation case
Jul 16, 11:33 PMChatbotHR ChatbotJPM-208150Benefits EnrollmentResolved by Agent2:04
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Helped employee compare plan options for upcoming enrollment
Jul 16, 11:20 PMChatbotHR ChatbotJPM-203669Address ChangeResolved by Agent1:47
Email
Updated mailing address for tax document delivery
Jul 16, 10:38 PMChatbotHR ChatbotJPM-202452OtherResolved by Agent1:41
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Walked through commuter benefits enrollment
Jul 16, 9:35 PMChatbotHR ChatbotJPM-201404Benefits EnrollmentResolved by Agent2:32
Email
Confirmed dental and vision benefits coverage and premiums
Jul 16, 9:12 PMInboundHR Voice AssistantJPM-203377Relocation StatusResolved by Agent4:47
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Confirmed housing package cap and temporary lodging end date
Jul 16, 9:06 PMChatbotHR ChatbotJPM-208450ImmigrationResolved by Agent1:50
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Walked through I-9 reverification requirements
Jul 16, 7:40 PMOutboundHR Outbound VoiceJPM-204769OtherResolved by Agent6:42
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Reviewed tuition reimbursement eligibility
Jul 16, 7:37 PMChatbotHR ChatbotJPM-207594Paycheck QuestionResolved by Agent1:16
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Walked through pay stub line items
Jul 16, 7:23 PMChatbotHR ChatbotJPM-204284Relocation StatusResolved by Agent1:46
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Provided counselor contact info for relocation questions
Jul 16, 7:10 PMChatbotHR ChatbotJPM-209008Paycheck QuestionResolved by Agent1:10
Email
Explained last paycheck net amount and deductions
Jul 16, 6:30 PMChatbotHR ChatbotJPM-209009Paycheck QuestionResolved by Agent1:25
Email
Clarified one-time bonus payment timing
Jul 16, 5:23 PMOutboundHR Outbound VoiceJPM-200343Paycheck QuestionResolved by Agent4:00
Email
Explained last paycheck net amount and deductions
Jul 16, 4:40 PMChatbotHR ChatbotJPM-207955OtherResolved by Agent1:50
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Reviewed tuition reimbursement eligibility
Jul 16, 4:34 PMInboundHR Voice AssistantJPM-208574Workday Login IssueResolved by Agent3:25
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Confirmed Workday SSO outage and provided expected resolution
Page 9 · 50 sessions
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