Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 17, 4:30 PMChatbotHR ChatbotJPM-200596Relocation StatusResolved by Agent1:17
—
Confirmed housing package cap and temporary lodging end date
Jul 17, 4:29 PMChatbotHR ChatbotJPM-203694Workday Login IssueResolved by Agent2:27
—
Diagnosed multi-factor authentication issue with Workday
Jul 17, 3:40 PMInboundHR Voice AssistantJPM-202547PTO BalanceResolved by Agent5:31
—
Walked employee through PTO carryover policy for end of year
Jul 17, 3:33 PMInboundHR Voice AssistantJPM-207673Paycheck QuestionResolved by Agent3:16
Email
Walked through pay stub line items
Jul 17, 2:58 PMInboundHR Voice AssistantJPM-201040Manager ApprovalResolved by Agent3:55
Teams
Confirmed approval escalation path
Jul 17, 2:53 PMChatbotHR ChatbotJPM-209924Benefits EnrollmentResolved by Agent2:11
Email
Helped employee compare plan options for upcoming enrollment
Jul 17, 2:39 PMChatbotHR ChatbotJPM-201657Paycheck QuestionResolved by Agent1:30
Email
Confirmed next pay date and direct deposit details
Jul 17, 1:43 PMInboundHR Voice AssistantJPM-209863Paycheck QuestionResolved by Agent7:35
Email
Confirmed next pay date and direct deposit details
Jul 17, 12:54 PMInboundHR Voice AssistantJPM-200111PTO BalanceResolved by Agent8:19
Email
Explained PTO accrual for new hires in first year
Jul 17, 12:45 PMChatbotHR ChatbotJPM-206505OtherResolved by Agent2:13
—
Walked through commuter benefits enrollment
Jul 17, 12:44 PMOutboundHR Outbound VoiceJPM-203936PTO BalanceResolved by Agent9:02
Email
Confirmed PTO balance before vacation request submission
Jul 17, 12:28 PMInboundHR Voice AssistantJPM-209967Manager ApprovalResolved by Agent3:17
Teams
Sent manager notification for pending approval
Jul 17, 12:13 PMChatbotHR ChatbotJPM-209125Benefits EnrollmentResolved by Agent2:58
Email
Helped employee compare plan options for upcoming enrollment
Jul 17, 12:03 PMInboundHR Voice AssistantJPM-202713PTO BalanceResolved by Agent7:58
Email
Explained PTO accrual for new hires in first year
Jul 17, 11:52 AMChatbotHR ChatbotJPM-200693Relocation StatusResolved by Agent2:38
—
Provided status update on Cartus relocation case
Jul 17, 11:32 AMChatbotHR ChatbotJPM-208919PTO BalanceResolved by Agent1:13
Email
Explained PTO accrual for new hires in first year
Jul 17, 10:41 AMChatbotHR ChatbotJPM-203310Workday Login IssueResolved by Agent1:41
—
Walked through Workday password reset flow
Jul 17, 10:22 AMInboundHR Voice AssistantJPM-201823OtherResolved by Agent8:11
—
Explained wellness stipend reimbursement process
Jul 17, 10:20 AMInboundHR Voice AssistantJPM-207882PTO BalanceResolved by Agent5:42
Email
Walked employee through PTO carryover policy for end of year
Jul 17, 9:50 AMInboundHR Voice AssistantJPM-205745Workday Login IssueResolved by Agent4:07
—
Confirmed Workday SSO outage and provided expected resolution
Jul 17, 9:21 AMOutboundHR Outbound VoiceJPM-207814Address ChangeResolved by Agent7:09
Email
Updated mailing address for tax document delivery
Jul 17, 8:54 AMChatbotHR ChatbotJPM-206499ImmigrationResolved by Agent1:21
—
Confirmed status of permanent residency application
Jul 17, 8:38 AMChatbotHR ChatbotJPM-207979Benefits EnrollmentResolved by Agent2:08
Email
Explained open enrollment window for medical plans
Jul 17, 8:13 AMChatbotHR ChatbotJPM-207938PTO BalanceResolved by Agent2:33
Email
Explained PTO accrual for new hires in first year
Jul 17, 7:36 AMInboundHR Voice AssistantJPM-206462Address ChangeResolved by Agent7:39
Email
Confirmed payroll tax jurisdiction change after address update
Jul 17, 7:30 AMInboundHR Voice AssistantJPM-201025Paycheck QuestionResolved by Agent4:45
—
Confirmed next pay date and direct deposit details
Jul 17, 6:51 AMChatbotHR ChatbotJPM-209604Retirement PlanResolved by Agent1:52
Email
Explained employer match and vesting schedule
Jul 17, 4:38 AMInboundHR Voice AssistantJPM-201844Manager ApprovalResolved by Agent3:41
Teams
Explained approval workflow for pending PTO request
Jul 17, 3:37 AMChatbotHR ChatbotJPM-201232ImmigrationResolved by Agent1:54
—
Provided contact for immigration specialist
Jul 17, 3:34 AMChatbotHR ChatbotJPM-209778Manager ApprovalResolved by Agent2:12
Teams
Explained approval workflow for pending PTO request
Jul 17, 3:18 AMInboundHR Voice AssistantJPM-209857Workday Login IssueResolved by Agent7:09
—
Helped employee access Workday timesheet submission
Jul 17, 2:41 AMChatbotHR ChatbotJPM-208123Benefits EnrollmentResolved by Agent1:39
Email
Reviewed dependent coverage rules after life event
Jul 17, 2:38 AMOutboundHR Outbound VoiceJPM-206985PTO BalanceResolved by Agent9:57
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 17, 2:17 AMChatbotHR ChatbotJPM-200650Manager ApprovalResolved by Agent2:15
Teams
Reviewed steps to escalate a stalled approval
Jul 17, 2:16 AMChatbotHR ChatbotJPM-200718Address ChangeResolved by Agent0:52
Email
Updated address in Workday after relocation
Jul 17, 1:54 AMInboundHR Voice AssistantJPM-203985Relocation StatusResolved by Agent5:34
—
Provided status update on Cartus relocation case
Jul 16, 11:37 PMChatbotHR ChatbotJPM-208150Benefits EnrollmentResolved by Agent2:04
—
Helped employee compare plan options for upcoming enrollment
Jul 16, 11:24 PMChatbotHR ChatbotJPM-203669Address ChangeResolved by Agent1:47
Email
Updated mailing address for tax document delivery
Jul 16, 10:42 PMChatbotHR ChatbotJPM-202452OtherResolved by Agent1:41
—
Walked through commuter benefits enrollment
Jul 16, 9:39 PMChatbotHR ChatbotJPM-201404Benefits EnrollmentResolved by Agent2:32
Email
Confirmed dental and vision benefits coverage and premiums
Jul 16, 9:16 PMInboundHR Voice AssistantJPM-203377Relocation StatusResolved by Agent4:47
—
Confirmed housing package cap and temporary lodging end date
Jul 16, 9:10 PMChatbotHR ChatbotJPM-208450ImmigrationResolved by Agent1:50
—
Walked through I-9 reverification requirements
Jul 16, 7:44 PMOutboundHR Outbound VoiceJPM-204769OtherResolved by Agent6:42
—
Reviewed tuition reimbursement eligibility
Jul 16, 7:41 PMChatbotHR ChatbotJPM-207594Paycheck QuestionResolved by Agent1:16
—
Walked through pay stub line items
Jul 16, 7:27 PMChatbotHR ChatbotJPM-204284Relocation StatusResolved by Agent1:46
—
Provided counselor contact info for relocation questions
Jul 16, 7:14 PMChatbotHR ChatbotJPM-209008Paycheck QuestionResolved by Agent1:10
Email
Explained last paycheck net amount and deductions
Jul 16, 6:34 PMChatbotHR ChatbotJPM-209009Paycheck QuestionResolved by Agent1:25
Email
Clarified one-time bonus payment timing
Jul 16, 5:27 PMOutboundHR Outbound VoiceJPM-200343Paycheck QuestionResolved by Agent4:00
Email
Explained last paycheck net amount and deductions
Jul 16, 4:44 PMChatbotHR ChatbotJPM-207955OtherResolved by Agent1:50
—
Reviewed tuition reimbursement eligibility
Jul 16, 4:38 PMInboundHR Voice AssistantJPM-208574Workday Login IssueResolved by Agent3:25
—
Confirmed Workday SSO outage and provided expected resolution
Page 9 · 50 sessions
PreviousNext