Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 18, 6:15 PMChatbotHR ChatbotJPM-204264PTO BalanceResolved by Agent1:38
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Confirmed remaining PTO days and explained accrual schedule
Jul 18, 6:08 PMChatbotHR ChatbotJPM-203067PTO BalanceResolved by Agent1:38
Email
Explained PTO accrual for new hires in first year
Jul 18, 5:43 PMChatbotHR ChatbotJPM-207947PTO BalanceResolved by Agent2:12
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Confirmed PTO balance before vacation request submission
Jul 18, 5:30 PMInboundHR Voice AssistantJPM-204593Manager ApprovalResolved by Agent4:40
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Explained approval workflow for pending PTO request
Jul 18, 5:09 PMOutboundHR Outbound VoiceJPM-204114Manager ApprovalResolved by Agent8:42
Teams
Explained approval workflow for pending PTO request
Jul 18, 4:38 PMInboundHR Voice AssistantJPM-204181OtherResolved by Agent3:39
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Walked through commuter benefits enrollment
Jul 18, 3:45 PMOutboundHR Outbound VoiceJPM-204211Paycheck QuestionResolved by Agent8:08
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Explained last paycheck net amount and deductions
Jul 18, 2:01 PMOutboundHR Outbound VoiceJPM-202533PTO BalanceResolved by Agent9:17
Email
Provided breakdown of used and pending PTO for current year
Jul 18, 1:55 PMChatbotHR ChatbotJPM-200633Manager ApprovalResolved by Agent2:45
Teams
Explained approval workflow for pending PTO request
Jul 18, 1:10 PMChatbotHR ChatbotJPM-209655OtherResolved by Agent2:27
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Walked through commuter benefits enrollment
Jul 18, 1:01 PMInboundHR Voice AssistantJPM-203639Address ChangeResolved by Agent3:26
Email
Confirmed payroll tax jurisdiction change after address update
Jul 18, 1:00 PMChatbotHR ChatbotJPM-204026OtherResolved by Agent1:44
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Reviewed tuition reimbursement eligibility
Jul 18, 12:04 PMOutboundHR Outbound VoiceJPM-208538Address ChangeResolved by Agent8:56
Email
Updated mailing address for tax document delivery
Jul 18, 11:59 AMInboundHR Voice AssistantJPM-205865PTO BalanceResolved by Agent7:33
Email
Walked employee through PTO carryover policy for end of year
Jul 18, 11:02 AMInboundHR Voice AssistantJPM-209015PTO BalanceResolved by Agent4:48
Email
Explained PTO accrual for new hires in first year
Jul 18, 10:59 AMInboundHR Voice AssistantJPM-208948ImmigrationResolved by Agent6:28
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Discussed sponsorship paperwork deadline
Jul 18, 10:39 AMChatbotHR ChatbotJPM-204431Workday Login IssueResolved by Agent1:32
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Diagnosed multi-factor authentication issue with Workday
Jul 18, 9:43 AMChatbotHR ChatbotJPM-204828OtherResolved by Agent1:55
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Explained wellness stipend reimbursement process
Jul 18, 9:25 AMInboundHR Voice AssistantJPM-206454PTO BalanceResolved by Agent8:55
Email
Provided breakdown of used and pending PTO for current year
Jul 18, 8:58 AMInboundHR Voice AssistantJPM-204624Manager ApprovalResolved by Agent4:27
Teams
Reviewed steps to escalate a stalled approval
Jul 18, 8:18 AMChatbotHR ChatbotJPM-208011PTO BalanceResolved by Agent0:55
Email
Walked employee through PTO carryover policy for end of year
Jul 18, 7:57 AMInboundHR Voice AssistantJPM-209574OtherResolved by Agent8:05
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Explained remote work guidelines policy
Jul 18, 6:54 AMChatbotHR ChatbotJPM-201929Paycheck QuestionResolved by Agent0:55
Email
Confirmed next pay date and direct deposit details
Jul 18, 6:47 AMChatbotHR ChatbotJPM-203449Relocation StatusResolved by Agent2:43
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Provided status update on Cartus relocation case
Jul 18, 6:28 AMInboundHR Voice AssistantJPM-206412Retirement PlanResolved by Agent6:52
Email
Explained employer match and vesting schedule
Jul 18, 4:50 AMOutboundHR Outbound VoiceJPM-202821OtherResolved by Agent8:23
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Walked through commuter benefits enrollment
Jul 18, 4:44 AMChatbotHR ChatbotJPM-207106PTO BalanceResolved by Agent1:45
Email
Provided breakdown of used and pending PTO for current year
Jul 18, 4:35 AMOutboundHR Outbound VoiceJPM-201091PTO BalanceResolved by Agent5:23
Email
Walked employee through PTO carryover policy for end of year
Jul 18, 3:30 AMChatbotHR ChatbotJPM-206523PTO BalanceResolved by Agent1:55
Email
Provided breakdown of used and pending PTO for current year
Jul 18, 3:24 AMChatbotHR ChatbotJPM-201085OtherResolved by Agent2:37
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Explained remote work guidelines policy
Jul 18, 3:21 AMChatbotHR ChatbotJPM-200347Benefits EnrollmentResolved by Agent2:55
Email
Confirmed dental and vision benefits coverage and premiums
Jul 18, 3:03 AMChatbotHR ChatbotJPM-205903Relocation StatusResolved by Agent2:17
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Provided counselor contact info for relocation questions
Jul 18, 2:14 AMChatbotHR ChatbotJPM-205501Paycheck QuestionResolved by Agent2:00
Email
Confirmed next pay date and direct deposit details
Jul 18, 1:46 AMChatbotHR ChatbotJPM-202004Benefits EnrollmentResolved by Agent2:24
Email
Compared PPO and HDHP plan tiers for employee
Jul 18, 1:16 AMOutboundHR Outbound VoiceJPM-207652OtherResolved by Agent8:38
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Walked through commuter benefits enrollment
Jul 17, 11:38 PMInboundHR Voice AssistantJPM-201256OtherResolved by Agent8:54
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Reviewed tuition reimbursement eligibility
Jul 17, 11:01 PMChatbotHR ChatbotJPM-206466Workday Login IssueResolved by Agent0:57
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Resolved Workday access issue before payroll cutoff
Jul 17, 10:48 PMChatbotHR ChatbotJPM-208407Workday Login IssueResolved by Agent1:58
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Walked through Workday password reset flow
Jul 17, 10:26 PMOutboundHR Outbound VoiceJPM-209235Paycheck QuestionResolved by Agent8:23
Email
Explained last paycheck net amount and deductions
Jul 17, 9:13 PMInboundHR Voice AssistantJPM-200417Relocation StatusResolved by Agent7:34
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Provided status update on Cartus relocation case
Jul 17, 8:11 PMChatbotHR ChatbotJPM-205662Relocation StatusResolved by Agent2:35
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Reviewed timing of household goods shipment
Jul 17, 7:42 PMInboundHR Voice AssistantJPM-209361Paycheck QuestionResolved by Agent3:06
Email
Clarified tax withholding change after recent move
Jul 17, 7:10 PMOutboundHR Outbound VoiceJPM-209210Benefits EnrollmentResolved by Agent5:11
Email
Helped employee compare plan options for upcoming enrollment
Jul 17, 6:52 PMInboundHR Voice AssistantJPM-207971PTO BalanceResolved by Agent4:07
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Walked employee through PTO carryover policy for end of year
Jul 17, 6:47 PMInboundHR Voice AssistantJPM-201314Retirement PlanResolved by Agent8:55
Email
Reviewed catch-up contribution eligibility
Jul 17, 6:20 PMChatbotHR ChatbotJPM-206559PTO BalanceResolved by Agent2:36
Email
Walked employee through PTO carryover policy for end of year
Jul 17, 6:10 PMOutboundHR Outbound VoiceJPM-209849OtherResolved by Agent5:44
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Explained remote work guidelines policy
Jul 17, 5:49 PMOutboundHR Outbound VoiceJPM-204507PTO BalanceResolved by Agent6:49
Email
Walked employee through PTO carryover policy for end of year
Jul 17, 4:50 PMChatbotHR ChatbotJPM-206717Benefits EnrollmentResolved by Agent2:21
Email
Reviewed dependent coverage rules after life event
Jul 17, 3:56 PMInboundHR Voice AssistantJPM-200557Manager ApprovalResolved by Agent4:55
Teams
Reviewed steps to escalate a stalled approval
Page 8 · 50 sessions
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