Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 21, 5:36 AMChatbotHR ChatbotJPM-205565Benefits EnrollmentResolved by Agent2:25
—
Explained open enrollment window for medical plans
Jul 21, 3:42 AMOutboundHR Outbound VoiceJPM-207930OtherResolved by Agent6:04
—
Explained wellness stipend reimbursement process
Jul 21, 2:35 AMChatbotHR ChatbotJPM-205960Address ChangeResolved by Agent1:07
Email
Walked through Workday personal information edit flow
Jul 20, 6:23 PMChatbotHR ChatbotJPM-208078Retirement PlanResolved by Agent2:44
Email
Explained employer match and vesting schedule
Jul 20, 5:58 PMChatbotHR ChatbotJPM-204193Benefits EnrollmentResolved by Agent0:46
Email
Helped employee compare plan options for upcoming enrollment
Jul 20, 1:54 PMChatbotHR ChatbotJPM-204079Benefits EnrollmentResolved by Agent2:13
Email
Reviewed dependent coverage rules after life event
Jul 20, 1:25 PMInboundHR Voice AssistantJPM-205834Relocation StatusResolved by Agent7:34
—
Confirmed housing package cap and temporary lodging end date
Jul 20, 10:18 AMChatbotHR ChatbotJPM-207898Address ChangeResolved by Agent1:07
Email
Walked through Workday personal information edit flow
Jul 20, 10:16 AMChatbotHR ChatbotJPM-205743Paycheck QuestionResolved by Agent1:49
Email
Walked through pay stub line items
Jul 20, 10:15 AMInboundHR Voice AssistantJPM-208076Workday Login IssueResolved by Agent6:18
—
Helped employee access Workday timesheet submission
Jul 20, 9:00 AMChatbotHR ChatbotJPM-201529Benefits EnrollmentResolved by Agent1:28
Email
Confirmed dental and vision benefits coverage and premiums
Jul 20, 5:18 AMOutboundHR Outbound VoiceJPM-209637Retirement PlanResolved by Agent8:42
Email
Walked through rollover options from previous employer
Jul 20, 4:50 AMInboundHR Voice AssistantJPM-200829Benefits EnrollmentResolved by Agent8:38
Email
Explained open enrollment window for medical plans
Jul 20, 4:32 AMInboundHR Voice AssistantJPM-203801PTO BalanceResolved by Agent5:57
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 20, 3:42 AMOutboundHR Outbound VoiceJPM-204804OtherResolved by Agent3:48
—
Walked through commuter benefits enrollment
Jul 20, 2:38 AMChatbotHR ChatbotJPM-209824PTO BalanceResolved by Agent0:51
—
Confirmed remaining PTO days and explained accrual schedule
Jul 20, 1:47 AMInboundHR Voice AssistantJPM-205726ImmigrationResolved by Agent3:54
—
Discussed sponsorship paperwork deadline
Jul 19, 11:42 PMInboundHR Voice AssistantJPM-206118Relocation StatusResolved by Agent7:46
—
Provided status update on Cartus relocation case
Jul 19, 7:56 PMInboundHR Voice AssistantJPM-201281Relocation StatusResolved by Agent5:59
—
Provided counselor contact info for relocation questions
Jul 19, 7:24 PMChatbotHR ChatbotJPM-200584Paycheck QuestionResolved by Agent2:40
Email
Clarified one-time bonus payment timing
Jul 19, 6:43 PMInboundHR Voice AssistantJPM-200381OtherResolved by Agent7:30
—
Explained wellness stipend reimbursement process
Jul 19, 6:33 PMChatbotHR ChatbotJPM-200780Benefits EnrollmentResolved by Agent2:11
Email
Compared PPO and HDHP plan tiers for employee
Jul 19, 6:05 PMChatbotHR ChatbotJPM-209896OtherResolved by Agent2:43
—
Reviewed referral bonus program details
Jul 19, 5:48 PMChatbotHR ChatbotJPM-206664PTO BalanceResolved by Agent1:35
Email
Explained PTO accrual for new hires in first year
Jul 19, 4:02 PMInboundHR Voice AssistantJPM-200610OtherResolved by Agent5:46
—
Explained wellness stipend reimbursement process
Jul 19, 3:49 PMOutboundHR Outbound VoiceJPM-208925PTO BalanceResolved by Agent6:54
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 19, 10:56 AMInboundHR Voice AssistantJPM-201605Benefits EnrollmentResolved by Agent6:04
Email
Confirmed dental and vision benefits coverage and premiums
Jul 19, 9:29 AMInboundHR Voice AssistantJPM-209725Workday Login IssueResolved by Agent5:03
—
Resolved Workday access issue before payroll cutoff
Jul 19, 7:39 AMChatbotHR ChatbotJPM-201589OtherResolved by Agent1:57
—
Explained wellness stipend reimbursement process
Jul 19, 6:36 AMOutboundHR Outbound VoiceJPM-209060Benefits EnrollmentResolved by Agent7:36
Email
Helped employee compare plan options for upcoming enrollment
Jul 19, 5:45 AMChatbotHR ChatbotJPM-209833Relocation StatusResolved by Agent1:12
—
Confirmed housing package cap and temporary lodging end date
Jul 19, 3:20 AMOutboundHR Outbound VoiceJPM-206342PTO BalanceResolved by Agent3:31
Email
Walked employee through PTO carryover policy for end of year
Jul 19, 2:48 AMChatbotHR ChatbotJPM-200031PTO BalanceResolved by Agent1:59
—
Explained PTO accrual for new hires in first year
Jul 19, 1:39 AMChatbotHR ChatbotJPM-200725PTO BalanceResolved by Agent2:14
—
Explained PTO accrual for new hires in first year
Jul 19, 12:52 AMInboundHR Voice AssistantJPM-203389PTO BalanceResolved by Agent6:50
Email
Confirmed PTO balance before vacation request submission
Jul 19, 12:04 AMInboundHR Voice AssistantJPM-202197Paycheck QuestionResolved by Agent8:55
Email
Clarified tax withholding change after recent move
Jul 18, 11:55 PMChatbotHR ChatbotJPM-207260Relocation StatusResolved by Agent1:47
—
Explained gross-up estimate for interstate move
Jul 18, 11:22 PMChatbotHR ChatbotJPM-206080PTO BalanceResolved by Agent1:29
—
Provided breakdown of used and pending PTO for current year
Jul 18, 10:41 PMChatbotHR ChatbotJPM-207317ImmigrationResolved by Agent1:56
—
Walked through I-9 reverification requirements
Jul 18, 10:07 PMInboundHR Voice AssistantJPM-204016Paycheck QuestionResolved by Agent3:28
Email
Confirmed next pay date and direct deposit details
Jul 18, 10:02 PMInboundHR Voice AssistantJPM-204872Paycheck QuestionResolved by Agent4:40
Email
Explained last paycheck net amount and deductions
Jul 18, 9:48 PMOutboundHR Outbound VoiceJPM-208530PTO BalanceResolved by Agent7:29
Email
Confirmed PTO balance before vacation request submission
Jul 18, 9:26 PMInboundHR Voice AssistantJPM-203909Relocation StatusResolved by Agent4:53
—
Explained gross-up estimate for interstate move
Jul 18, 8:30 PMChatbotHR ChatbotJPM-200705Relocation StatusResolved by Agent1:38
—
Provided counselor contact info for relocation questions
Jul 18, 8:29 PMChatbotHR ChatbotJPM-208606Paycheck QuestionResolved by Agent1:27
Email
Explained last paycheck net amount and deductions
Jul 18, 8:25 PMInboundHR Voice AssistantJPM-203095Relocation StatusResolved by Agent7:56
—
Reviewed timing of household goods shipment
Jul 18, 8:18 PMChatbotHR ChatbotJPM-209300Benefits EnrollmentResolved by Agent0:47
Email
Helped employee compare plan options for upcoming enrollment
Jul 18, 7:47 PMChatbotHR ChatbotJPM-206177Manager ApprovalResolved by Agent0:56
Teams
Explained approval workflow for pending PTO request
Jul 18, 6:30 PMInboundHR Voice AssistantJPM-200919OtherResolved by Agent6:20
—
Reviewed tuition reimbursement eligibility
Jul 18, 5:23 PMInboundHR Voice AssistantJPM-205012PTO BalanceResolved by Agent5:01
Email
Confirmed PTO balance before vacation request submission
Page 7 · 50 sessions
PreviousNext