Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 22, 10:53 PMChatbotHR ChatbotJPM-207496Address ChangeResolved by Agent0:57
—
Updated address in Workday after relocation
Jul 22, 10:42 PMChatbotHR ChatbotJPM-201458Paycheck QuestionResolved by Agent2:53
Email
Clarified one-time bonus payment timing
Jul 22, 10:09 PMChatbotHR ChatbotJPM-208902OtherResolved by Agent1:25
—
Reviewed referral bonus program details
Jul 22, 9:28 PMChatbotHR ChatbotJPM-209430PTO BalanceResolved by Agent2:50
Email
Provided breakdown of used and pending PTO for current year
Jul 22, 8:56 PMChatbotHR ChatbotJPM-208845PTO BalanceResolved by Agent3:00
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 8:56 PMInboundHR Voice AssistantJPM-206119Paycheck QuestionResolved by Agent3:11
Email
Walked through pay stub line items
Jul 22, 8:26 PMInboundHR Voice AssistantJPM-205031Workday Login IssueResolved by Agent6:56
—
Confirmed Workday SSO outage and provided expected resolution
Jul 22, 8:22 PMChatbotHR ChatbotJPM-208150PTO BalanceResolved by Agent2:16
—
Confirmed remaining PTO days and explained accrual schedule
Jul 22, 8:11 PMChatbotHR ChatbotJPM-200649Benefits EnrollmentResolved by Agent1:35
Email
Reviewed dependent coverage rules after life event
Jul 22, 7:34 PMChatbotHR ChatbotJPM-201125OtherResolved by Agent1:43
—
Reviewed referral bonus program details
Jul 22, 7:21 PMChatbotHR ChatbotJPM-201740Retirement PlanResolved by Agent2:15
Email
Explained employer match and vesting schedule
Jul 22, 6:57 PMChatbotHR ChatbotJPM-207308Relocation StatusResolved by Agent2:08
—
Provided counselor contact info for relocation questions
Jul 22, 6:54 PMChatbotHR ChatbotJPM-205165Relocation StatusResolved by Agent2:43
—
Confirmed housing package cap and temporary lodging end date
Jul 22, 6:35 PMInboundHR Voice AssistantJPM-200953ImmigrationResolved by Agent5:39
—
Provided contact for immigration specialist
Jul 22, 6:18 PMOutboundHR Outbound VoiceJPM-202081OtherResolved by Agent6:58
—
Explained remote work guidelines policy
Jul 22, 5:59 PMChatbotHR ChatbotJPM-207241PTO BalanceResolved by Agent2:55
Email
Provided breakdown of used and pending PTO for current year
Jul 22, 5:58 PMChatbotHR ChatbotJPM-207604OtherResolved by Agent1:28
—
Reviewed referral bonus program details
Jul 22, 5:52 PMChatbotHR ChatbotJPM-203956Manager ApprovalResolved by Agent0:59
Teams
Explained delegate approval option for absent manager
Jul 22, 4:45 PMInboundHR Voice AssistantJPM-204737PTO BalanceResolved by Agent4:13
—
Confirmed remaining PTO days and explained accrual schedule
Jul 22, 4:26 PMOutboundHR Outbound VoiceJPM-203999Workday Login IssueResolved by Agent4:46
—
Diagnosed multi-factor authentication issue with Workday
Jul 22, 4:17 PMChatbotHR ChatbotJPM-206695Relocation StatusResolved by Agent1:21
—
Provided counselor contact info for relocation questions
Jul 22, 3:50 PMInboundHR Voice AssistantJPM-204291Manager ApprovalResolved by Agent4:00
Teams
Explained approval workflow for pending PTO request
Jul 22, 2:46 PMOutboundHR Outbound VoiceJPM-200542PTO BalanceResolved by Agent4:57
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 1:13 PMChatbotHR ChatbotJPM-205878Relocation StatusResolved by Agent1:20
—
Provided status update on Cartus relocation case
Jul 22, 10:45 AMOutboundHR Outbound VoiceJPM-207862PTO BalanceResolved by Agent7:11
Email
Explained PTO accrual for new hires in first year
Jul 22, 10:39 AMChatbotHR ChatbotJPM-207960Benefits EnrollmentResolved by Agent2:46
—
Confirmed dental and vision benefits coverage and premiums
Jul 22, 10:24 AMChatbotHR ChatbotJPM-200432Relocation StatusResolved by Agent0:56
—
Provided status update on Cartus relocation case
Jul 22, 9:04 AMInboundHR Voice AssistantJPM-209419Address ChangeResolved by Agent4:10
Email
Updated address in Workday after relocation
Jul 22, 6:55 AMOutboundHR Outbound VoiceJPM-203278Relocation StatusResolved by Agent6:35
—
Explained gross-up estimate for interstate move
Jul 22, 5:56 AMInboundHR Voice AssistantJPM-202377Paycheck QuestionResolved by Agent4:36
—
Confirmed next pay date and direct deposit details
Jul 22, 5:48 AMChatbotHR ChatbotJPM-209324Relocation StatusResolved by Agent1:50
—
Provided counselor contact info for relocation questions
Jul 22, 5:27 AMInboundHR Voice AssistantJPM-202256PTO BalanceResolved by Agent7:29
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 5:08 AMOutboundHR Outbound VoiceJPM-200392OtherResolved by Agent9:59
—
Reviewed referral bonus program details
Jul 22, 5:01 AMChatbotHR ChatbotJPM-202252PTO BalanceResolved by Agent0:58
Email
Explained PTO accrual for new hires in first year
Jul 22, 4:21 AMChatbotHR ChatbotJPM-202657OtherResolved by Agent1:44
—
Reviewed tuition reimbursement eligibility
Jul 22, 4:12 AMOutboundHR Outbound VoiceJPM-205273Relocation StatusResolved by Agent9:30
—
Provided status update on Cartus relocation case
Jul 22, 4:11 AMInboundHR Voice AssistantJPM-203928Benefits EnrollmentResolved by Agent7:26
Email
Confirmed dental and vision benefits coverage and premiums
Jul 22, 3:59 AMChatbotHR ChatbotJPM-200905Address ChangeResolved by Agent2:54
Email
Reviewed emergency contact update process
Jul 22, 3:55 AMChatbotHR ChatbotJPM-204179Benefits EnrollmentResolved by Agent2:26
—
Helped employee compare plan options for upcoming enrollment
Jul 22, 3:49 AMChatbotHR ChatbotJPM-205027PTO BalanceResolved by Agent2:40
Email
Explained PTO accrual for new hires in first year
Jul 22, 2:43 AMOutboundHR Outbound VoiceJPM-201568Retirement PlanResolved by Agent5:38
Email
Explained employer match and vesting schedule
Jul 22, 2:08 AMChatbotHR ChatbotJPM-203033OtherResolved by Agent2:40
—
Explained remote work guidelines policy
Jul 22, 2:03 AMInboundHR Voice AssistantJPM-200110OtherResolved by Agent3:45
—
Explained wellness stipend reimbursement process
Jul 22, 1:45 AMChatbotHR ChatbotJPM-209035Relocation StatusResolved by Agent1:30
—
Provided status update on Cartus relocation case
Jul 22, 1:38 AMInboundHR Voice AssistantJPM-200850Relocation StatusResolved by Agent4:31
—
Reviewed timing of household goods shipment
Jul 22, 1:29 AMChatbotHR ChatbotJPM-209446Manager ApprovalResolved by Agent1:50
Teams
Confirmed approval escalation path
Jul 22, 1:29 AMChatbotHR ChatbotJPM-204493PTO BalanceResolved by Agent1:30
—
Provided breakdown of used and pending PTO for current year
Jul 22, 12:56 AMChatbotHR ChatbotJPM-207945Manager ApprovalResolved by Agent1:14
Teams
Sent manager notification for pending approval
Jul 22, 12:31 AMChatbotHR ChatbotJPM-205521Benefits EnrollmentResolved by Agent1:40
—
Reviewed dependent coverage rules after life event
Jul 22, 12:25 AMChatbotHR ChatbotJPM-201603Paycheck QuestionResolved by Agent2:29
Email
Explained last paycheck net amount and deductions
Page 5 · 50 sessions
PreviousNext